Rescue and GoToAssist Status

GoToAssist and Rescue Status

All Systems Operational

About This Site

Welcome to the GoTo status page for Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.goto.com/ if you have questions or need additional assistance.

Rescue Operational

GoToAssist Remote Support v5 Operational

GoToAssist Remote support v4 Operational

GoToAssist Service Desk Operational

GoToAssist Corporate Operational

GoToAssist SeeIt Operational

Rescue Live Control Operational

Rescue Live Guide Operational

Rescue Live Lens Operational

Rescue Lens Operational

GoTo StatusPage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

GoTo Rescue and GoToAssist StatusPage migration to status.goto.com Aug 20, 2024 12:00-16:00 UTC

As part of our commitment to providing exceptional service and reliability to our customers, our GoTo status pages will undergo service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: August 20 2024, 12:00 PM to 4:00 PM UTC

Purpose: This maintenance is to enhance communications about system performance and stability.
Duration: All maintenance will be performed within the 4-hour maintenance window.

What to expect: All GoTo’s product status pages will be consolidated to status.goto.com. Any customers who are utilizing any of GoTo's status pages will potentially experience a 5-minute downtime if using any of the old page links instead of the new status.goto.com

IMPORTANT: ACTION REQUIRED to confirm your statuspage subscription

Furthermore, customers will receive a subscription confirmation email from noreply@statuspage.io entitled [GoTo status] Subscription confirmation during the week of August 5th, 2024. Rest assured, this is a legitimate email and requires your action to maintain your subscription to our new status page.

Note: SMS and Slack subscriptions will not be migrated. If you wish to use SMS instead of email you are free to remove your email subscription and subscribe with SMS instead. And if you want to continue with your Slack integration you will need to re-subscribe yourself.

Subscription confirmation
Thanks for subscribing to GoTo status updates. This address will receive email notifications whenever incidents are reported or updated.

To manage which components you receive notifications for:

Click on the green Manage your subscription button, or go directly to the site status.goto.com and subscribe yourself.

We want to thank you for your patience and understanding during this change.
Posted on Aug 02, 2024 - 21:02 UTC

Past Incidents

Aug 8, 2024

No incidents reported today.

Aug 7, 2024

No incidents reported.

Aug 6, 2024

No incidents reported.

Aug 5, 2024

No incidents reported.

Aug 4, 2024

GoTo Assist Remote Support v5 and Rescue Live Lens - Maintenance

Completed - The scheduled maintenance has been completed.
Aug 4, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 05:00 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Remote Support v5 and Rescue Live Lens will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: August 4, 2024, 5:00 AM UTC to 9:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hour maintenance window.

What to expect: During the maintenance window, customers will not be able to start or join GoToAssist Remote Support v5 and LiveLens sessions. Unattended devices will be unavailable, and login may not work intermittently.

We would like to thank you for your patience and understanding during this time period.
Jul 18, 10:13 UTC

Aug 3, 2024

GoTo Assist Remote Support v5 and Rescue Live Lens - Maintenance

Completed - The scheduled maintenance has been completed.
Aug 3, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 05:00 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Remote Support v5 and Rescue Live Lens will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: August 3, 2024, 5:00 AM UTC to 9:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hour maintenance window.

What to expect: During the maintenance window, customers will not be able to start or join GoToAssist Remote Support v5 and LiveLens sessions. Unattended devices will be unavailable, and login may not work intermittently.

We would like to thank you for your patience and understanding during this time period.
Jul 18, 10:12 UTC

Aug 2, 2024

No incidents reported.

Aug 1, 2024

No incidents reported.

Jul 31, 2024

No incidents reported.

Jul 30, 2024

No incidents reported.

Jul 29, 2024

No incidents reported.

Jul 28, 2024

No incidents reported.

Jul 27, 2024

No incidents reported.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.