Ready to turn your online community vision into reality? 🔮 Use our Online Community Vision Worksheet to brainstorm your brand's ideal community, including where you will build it, its overall purpose, and what features it will offer customers. Download now: https://lnkd.in/gWsGpr_q #onlinecommunities #communitymanagement
Khoros
Software Development
Austin, Texas 130,971 followers
The award-winning Khoros platform helps brands harness the power of human connection across every digital interaction.
About us
Khoros’s award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world. For more information, visit khoros.com.
- Website
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https://www.khoros.com/
External link for Khoros
- Industry
- Software Development
- Company size
- 501-1,000 employees
- Headquarters
- Austin, Texas
- Type
- Privately Held
- Founded
- 2019
Locations
Employees at Khoros
Updates
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Even as digital platforms evolve, one thing remains consistent: Spending even a small amount of budget on amplifying your organic social posts will improve performance, allow you to target key audiences, and more! What should you consider when boosting posts? Read on to find out! ➡️ https://lnkd.in/gbSkDGHr #organicsocial #socialstrategy
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#Telecom support leaders, how long does it take your team to respond to customers on social media? Should you prioritize servicing certain social media platforms over others? 🧐 Get industry-specific benchmarks and expert advice on enhancing your social media #customerservice in our free ebook. Download now: https://lnkd.in/g5RKJwgC
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As brands' interest in AI for customer service support continues, the human touch remains irreplaceable. A new article from CMSWire, featuring our own Ray Rahmati, explores finding the balance between AI's efficiency and human agents' emotional intelligence, what business use cases of AI could look like in the near future, and challenges and considerations for the AI-human customer service balance. Read more: https://lnkd.in/eKNaemKt #customerservice #AI
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In our new Q&A tipsheet, Spotify's Jamie Johnston shares exclusive innovative strategies to streamline your community knowledge management, reduce support costs, and support user growth. Get it now: https://lnkd.in/gJPMen8c 🧠 #communitymanagement #onlinecommunities
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Working with influencers can unlock new audiences and give your brand more credibility - as long as you build relationships that align to your brand's values and target audience. 🤳 Here's how to do it: https://lnkd.in/gSJnKyVK #influencerrelations #brandadvocacy #influencermarketing
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Brands like Zappos Family of Companies, British Gas, Spotify, Shopify, and Casper have mastered the art of social media customer service. 🏆 💪 Get their key takeaways: https://lnkd.in/gDQU5j5j #CustomerService #SocialMedia
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As Ireland's largest mobile telecom provider, Three Ireland aims to support a better-connected life for its 3.7M+ customers. Three went above and beyond to address customer challenges, transforming the in-store and digital experience to provide seamless service and help its customers tackle life's day-to-day challenges. As a result, the company's “Right First Time” customer scores increased by 9% and its NPS score saw 7.3% growth. Read more about how they made it happen: https://lnkd.in/g4h4YFRi #customerexperience #cx #KhorosKudos
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🤖💥 Navigating chatbot challenges? Dive into our latest blog to uncover the top 5 AI chatbot failures and get expert tips on fixing and preventing mishaps: https://lnkd.in/g7xbx69a #AI #chatbot
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Can you really launch a successful employee advocacy program in 90 days? 🤨 Absolutely! Our 90-day checklist helps you lay the strong foundation for your program's long-term success. 🔨 Download now: https://lnkd.in/gnNHJyBx #employeeadvocacy