#Rufus is now available in beta to a select group of UK customers on the Amazon mobile app, with plans for a wider rollout in the coming weeks. Leveraging Amazon’s vast product catalogue and information from the web, Rufus is capable of answering a wide range of customer questions, providing personalised product recommendations, and facilitating seamless product discovery within the familiar Amazon shopping environment. https://lnkd.in/deXJyPDj
About us
CXM Today is a global media brand on a mission to provide the greatest insight into customer experience through a deep understanding of all the facets that impact and contribute to it. With a global network of hundreds of writers, journalists, CX experts, consultants, and business leaders, we produce stories, interviews, reports and events to empower brands to make better decisions. CXM Today explores how technology, strategy and culture can provide the experience that new-age customers demand. It is a leading voice on how new technologies will shape the customer experience, service and loyalty.
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http://cxmtoday.com
External link for CXM Today
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- 2021
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- CX, Customer Service, Design, Technology, Data, Customer Voice, and Brand
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Updates
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Muloot Money’s user-friendly web application enables centralised management of day to day bills, foreign exchange, receipts and payments with leading UX/UI design for seamless integration. Adam Rigler, CEO of Aspire Commerce Group Limited Group said, " Whether someone’s managing a business with international reach or navigating personal finances, Muloot offers a personalised, inclusive approach to payments." https://lnkd.in/dvZEfsYa
Aspire Commerce Launches Muloot Money
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According to Bath & Body Works, the combination of language models and data are strategic to expanding its customer base. Chief Executive Gina Boswell explained that the move aims to increase customer traffic and sales over time through a more convenient #customerservice experience. https://lnkd.in/dDdEKWtE
Bath & Body Works to Roll Out AI-powered Fragrance Finder
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The agreement will enhance competition with new travel choices for customers, including Virgin Atlantic’s new service between London Heathrow and Riyadh. Shai Weiss, Chief Executive Officer at Virgin Atlantic, said, “Following on from the announcement of our new services from London to Riyadh, we’re committed to working with the best partners in the region, to ensure our first route to Saudi Arabia delivers choice to our customers." Tony Douglas, Riyadh Air | طيران الرياض CEO, said, “Our partnership with Virgin Atlantic will help us collectively provide additional connectivity to the Kingdom." https://lnkd.in/dKqaa4hR
Virgin Atlantic, Riyadh Air to Expand Connectivity, Premium Travel
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Key challenges include balancing quality with cost, while opportunities lie in harnessing AI to enhance agent performance, self-service, and operational efficiency, says Oliver Viereck, VP and Managing Director Contact Experience & Inhouse Service at Sky Deutschland GmbH. Read the full interview here. https://lnkd.in/dHh4atPf
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Created in partnership with circular clothing company Verte, the limited run of pop-ups will launch this month in select Primark stores across the UK, including London, Manchester and Birmingham. Director of Primark Cares Lynne Walker said, “We truly believe in helping people love their clothes for longer, and our latest partnership with Verte allows us to do just that." Founder of Verte, Jessica Brunt, said, “We’re really excited to be partnering with Primark on this swap shop initiative because they are passionate about driving in-store experiences, not only in London but across the UK." https://lnkd.in/dwYWfSTQ
Primark & Verte Launch Clothing Swap Shops in UK
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Costa Coffee has stepped up efforts to reduce its environmental impact after commencing a trial partnership with UK-wide coffee capsule recycling scheme, #Podback. The trial will allow us to gather valuable customer feedback and insights, which we will use to enhance our future recycling solutions for pods, cups, and other packaging materials,” said Liz Higgins (Speak), Head of Sustainability at Costa Coffee. https://lnkd.in/d4tQz3Th
Costa Coffee Begins Podback Capsule Recycling Trial at UK Stores
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Navigating the line between #multichannel and #omnichannel #customerexperiences is challenging, but with a strategic approach, businesses can find the right balance that works for them. Read the full story by Dennis Wakabayashi, Global Voice of CX. Subscribe to our LinkedIn newsletter for more industry insights.
Putting The Often-Confusing Dilemma to Rest: Omnichannel vs Multichannel CX
CXM Today on LinkedIn
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Fully managed network solutions, including SD-WAN, connectivity, and guest Wi-Fi, as well as connectivity to third parties such as PoS vendors and fuel tank polling, are essential for businesses in the forecourt sector to operate efficiently and deliver a seamless #customerexperience. Alan Stephenson-Brown, CEO at Evolve, said, “Asda selected Evolve as its connectivity partner thanks to our two decades of extensive experience and expertise in the forecourt sector, and I’m incredibly proud of the service we delivered.” Ashley Cowley, Asda Technology Senior Manager for Express Stores, said, “We approached Evolve with this project as we knew it was a big ask to get everything up and running with limited downtime.” https://lnkd.in/dg2uvmPK
Asda Selects Evolve as Connectivity Partner for New Sites
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#Amazon is now offering rapid grocery delivery from select Metropolitan Market locations serving customers in the Greater Seattle area. “By teaming up with well-loved grocers like Metropolitan Market, we’re offering our customers in the Greater Seattle area even more selection, value, and convenience as they shop for their favourite foods online,” said Christian Seitel, Amazon’s Head of US Grocery Partnerships. Ron Megahan, CEO at Metropolitan Market said, “Collaborating with Amazon aligns with our ongoing commitment to serving our guests where they are, and providing them with the highest quality food and ingredients they have come to know and love from our stores.” https://lnkd.in/dRcsP9Zk
Amazon Launches Rapid Grocery Delivery from Metropolitan Market
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