Oracle Boosts Personalized #Messaging Capabilities with Syniverse Solution 💹 The new integration promises secure, instant, global #SMS messaging capabilities. https://lnkd.in/efr9Vs7c #cx #cxnews #ccaas
About us
Next-Generation Customer Experience Technology News Customer Experience is now the most critical consideration for any brand. It doesn’t matter how affordable your products are, or how innovative your services could be. Your customers won’t consider your company if you can’t promise amazing experiences. Customer expectations are now higher than ever, but 93% of professionals believe that access to the right technology could bridge the experience gap. Studies from Twilio indicate that people receive around 63.5 notifications per day, not to mention endless emails, texts, and phone calls. When the time comes to reach out to your business for solutions to a problem, your clients want real, valuable conversations. Over the years, UC Today has emerged as your one-stop solution for insights into unified communications. Now we believe it’s time to deliver the same solution for CX. Introducing the arrival of CX Today. What to Expect from CX Today CX Today is our new website dedicated to all things customer experience. Just as you turn to UC Today for insights into unified communication, collaboration, and beyond, you can rely on CX today for a complete guide to customer-focused solutions. Though most companies understand how valuable customer experience is to their chances of success, business and consumer demands are evolving at an incredible pace. The technology and platforms we use are changing, and the contact centre decision-making process is transforming too. Throughout the year, CX Today will deliver everything you need to know about the CX space, covering essential topics like: Customer experience: Contact centre, CRM and collaboration Intelligence: Big data, analytics, and artificial intelligence People: Management, strategy, and best practices We’ll be keeping you up-to-date with marketplace news, customer stories, best practice guides, event coverage, and exclusive analytics, insights, and strategies too.
- Website
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https://cxtoday.com
External link for CX Today
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- Manchester
- Type
- Privately Held
Locations
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Primary
Manchester, GB
Employees at CX Today
Updates
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🆕 Huawei and Indosat Business Launch the Biggest Digital Intelligence Operations Center in Southeast Asia 💡 The two companies are aiming to bring enhanced digital services to 100 million customers across Indonesia 👇 https://lnkd.in/eQw7avVS #cx #cxnews #ccaas | PT. Indosat Tbk
Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia
https://www.cxtoday.com
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Landis Microsoft Teams Contact Center Review 📝 Officially certified for the #MicrosoftTeams platform, the Landis Technologies UC Software contact center offers a combination of simplicity, flexibility, and reliability, ideal for evolving teams. Here’s your complete guide to the features and functionality of this powerful solution. https://lnkd.in/dizTwMZb #cx #cxnews #ccaas
Landis Microsoft Teams Contact Center Review
https://www.cxtoday.com
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Contact Center Journey Orchestration and Optimization: A Step-By-Step Guide ✅ The modern customer journey is always evolving, driven forward by technological advances, new generations of consumers, and changing preferences. In the fast-paced world of customer service, staying ahead of trends and technologies is crucial. This report from Local Measure is a must-read for anyone looking to enhance their contact center operations and deliver exceptional customer experiences. This comprehensive guide delves into the strategies, tools, and best practices that are shaping the future of contact centers. Read more and download the eBook 👉 https://lnkd.in/eUSgfhec #cx #cxnews #ccaas
Contact Center Journey Orchestration and Optimization: A Step-By-Step Guide
https://www.cxtoday.com
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A CX Emergency: NICE and AT&T Team Up to Support Emergency Communications Centers 🤝 The two tech firms are looking to “revolutionize” the NextGen 9-1-1 space. https://lnkd.in/eK22R2KU #cx #cxnews #ccaas
A CX Emergency: NICE and AT&T Team Up to Support Emergency Communications Centers
https://www.cxtoday.com
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Top 5 Agent Tips for Supporting Vulnerable Customers 👉 To stay compliant with the latest customer care guidelines, and deliver exceptional experiences, agents need to know how to support vulnerable customers effectively. This means not only understanding how to identify vulnerability in a customer, but also knowing how to guide them through a conversation as painlessly as possible. Today, we’re sharing our five top tips for supporting and delighting vulnerable customers in the #contactcenter. #cx #cxnews #ccaas | Puzzel
Top 5 Agent Tips for Supporting Vulnerable Customers
https://www.cxtoday.com
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Friend or Foe? AI & the Contact Center Agent 🤖 A 2023 study by Princeton University found that "contact center operators" top the list of occupations with the highest risk of being replaced by #AI. So, do those doomsday headlines have any merit? To find out, CX Today’s Charlie Mitchell hosts Amy Roberge, Head of Global CX Solutions Engineering at Zoom. During the conversation, they discuss: 🔴 Will AI be a friend or foe to the #contactcenter agent? 🔴 Why do so many headlines frame AI as a foe? 🔴 Examples of “AI” as a friend use cases. 🔴 How contact centers can start implementing these use cases. Watch the full video 👉 https://lnkd.in/eV7w2-rS #cx #cxnews #ccaas
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🆕 Puzzel Boosts #AI Capabilities with SupWiz Acquisition 🦾 Puzzel has announced the imminent acquisition of #omnichannel conversational AI specialist, SupWiz. SupWiz's comprehensive tech stack includes multiple types of AI. https://lnkd.in/e7CPvPEs #cx #cxnews #ccaas
Puzzel Boosts AI Capabilities with SupWiz Acquisition
https://www.cxtoday.com
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Reactive to Dynamic: Shifting CX Paradigms in the Insurance Industry 💪 Content Guru's Martin Taylor discusses the inevitable change insurers must adopt to retain customers, and how they can use technology to do it 👇 #cx #cxnews #ccaas
Reactive to Dynamic: Shifting CX Paradigms in the Insurance Industry
https://www.cxtoday.com
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Contact Centre: How Being Data-Driven Can Boost Performance 🔋 Leading CCaaS provider MaxContact on the benefits of KPI ‘benchmarking’ #cx #cxnews #ccaas #data
Contact Centre: How Being Data-Driven Can Boost Performance
https://www.cxtoday.com