At InnoCraft, we offer analytics products and SaaS to enable our users to grow their business. We believe in openness, privacy and 100% data ownership. Our mission is to liberate analytics, and we are passionate about measuring for success. That’s why we created Matomo Analytics, the leading open-source analytics platform used on more than 1 million websites and apps in over 150 countries, available in more than 50 languages. The Matomo platform collects, stores and processes a lot of information: billions of data points each month. We create intuitive, simple and beautiful reports that delight our users.
Our community is worldwide with a strong core in New Zealand, Europe and Canada!
About The Role
We are excited to announce an incredible opportunity for a visionary and dynamic Chief Operating Officer (COO) to join our team at Matomo. As our COO, you will lead and inspire the Senior Leadership Team (SLT), including the managers of Marketing, Sales, Customer Support & Success, Product, Engineering, Finance, and People & Culture. Reporting directly to the CEO, you will drive the company forward, achieving our organisational goals and ensuring alignment with our core purpose and strategic vision. If you are a proactive leader with a passion for innovation and excellence, we invite you to be a part of our journey to Empower People Ethically!
Responsibilities
Strategic Leadership:
Collaborate with the CEO and SLT to develop and execute strategic plans aligned with Matomo's vision and objective
Guide department managers in implementing growth and profitability strategies, including adapting to market trends and competitive analysis.
Support and influence the implementation of our core values: We do the right thing, We are open, We are courageous but not careless, We are remote, not distant, We play as a team, and We have impact
Operational Oversight:
Oversee day-to-day operations, ensuring efficiency and effectiveness across all departments, especially in a remote work setting
Implement and monitor operational policies and procedures to optimise performance, mitigate risks, and leverage remote work tools
Foster virtual team cohesion and implement remote work best practices
Build and scale the business from a centralised NZ base to a global remote workforce
Develop efficiencies and productivity of the business with AI tools
Schedule and coordinate the ISO27001 implementation with the guidance of our CISO
Team Management:
Manage SLT members, fostering a culture of collaboration, accountability, and innovation
Provide mentorship and professional development to maximise individual and team performance
Develop and support the delivery and execution of project initiatives and work streams with a robust project management framework, assisted by the Strategic Project Manager
Performance Management:
Establish and monitor key performance indicators (KPIs) and metrics to measure progress towards company goals
Take corrective action as necessary to ensure objectives are met or exceeded
Drive the execution and delivery of our established company and team goals and strategies
Sales & Marketing Collaboration:
Collaborate with Marketing and Sales to develop and execute strategies that drive revenue growth and market penetration
Align sales and marketing efforts with overall business objectives
Cross-Functional Collaboration:
Foster strong relationships and collaboration between departments to ensure seamless coordination and communication
Facilitate cross-functional initiatives to address challenges and capitalise on opportunities for improvement
Prepare and lead the engagement with a newly established advisory board
Financial Management:
Exhibit strong commercial acumen in financial monitoring and management of company budgets and future forecasting
Develop a strong governance framework on risk management
Reporting and Communication:
Regularly report to the CEO on organisational performance, highlighting key achievements, challenges, and areas for improvement
Communicate effectively with internal and external stakeholders to keep them informed and engaged in the company's progress
Qualifications
3-4 years experience in leading teams in a rapidly scaling SaaS company
Proven success in senior leadership roles in SaaS, preferably as a COO or equivalent, with direct management experience of a diverse team
Strong strategic thinking and analytical skills, with the ability to translate vision into action plans and measurable results
Exceptional communication and interpersonal skills, with the ability to build consensus and drive change across all levels of the organisation
Ability to thrive in a fast-paced, fully remote environment, with resilience and adaptability
Bachelor's degree in business administration, management, or a related field; MBA or equivalent preferred
Knowledge of industry best practices and trends (SaaS, Analytics, Security, Privacy, Customer-centric, Product building), with a passion for continuous learning and innovation
Proven ability to develop and implement customer-centric strategies
High attention to detail and effective time management
Strong influence skills to get things done without formal command authority
Self-awareness and emotional intelligence
Benefits
Remote work (save many hours on commute, and save money)
Co-working space paid for and/or work from home
All home office equipment paid for (laptop, desk, chair, standing desk, lights, etc.)
Flexible hours
25 days of paid holidays per year plus your national public holidays
Sick leave
Health Insurance: Your Well-being, Our Priority
A huge “playground” to grow your skill set
Volunteering Day: Empower Your Impact
Bereavement Leave for Pets: Compassion Beyond Boundaries
Training Opportunities
Mental Health Support Services
Location
100% Remote work position ( Must be based out of New Zealand)
Diversity and Inclusion
InnoCraft celebrates the things that make you, you! We are an inclusive employer and do not discriminate against any employee or applicant for employment because of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, marital status or disability. We actively seek diversity in our workplace and embrace individuals with unique backgrounds, perspectives, and abilities!
Join us in this exciting opportunity to lead Matomo to new heights of success! If you possess the required qualifications and are ready to make a meaningful impact, we encourage you to apply.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Technology, Information and Internet
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