Trengo - Smart Customer Engagement Platform

All chatbots are not created equal. Chatbots that lack conversational skills will lead to customers opting out of their bad experience. So how is your bot? ✨ Insert moment of self reflection✨ Inspo always helps. Read about these bots and what they can do: https://hubs.li/Q02NMMzt0. Afterwards you can apply the same, to better your bot! #chatbot #ai #aichatbot #customerservice #customersupport

Last week Joran asked me to host an upcoming SaaStock Local event at Trengo in Utrecht, and we've said YES! So to all the Founders, CEO's or SaaS enthousiastics, block September 19th in your calendar! During this evening we will talk about the VC-funded and Bootstrapped journeys of YouCanBookMe with 🔥 Bridget Harris and Trengo, and the opportunity to networking with like-minded founders & investors. Not unimportant: there will be snacks & drinks of course! Grab your tickets here 👉 https://lnkd.in/en6p2nzb Can't wait to see you all about 2 weeks from now.

Scenes from an elevator....... Our offices are on several floors in a tall building next to Utrecht central station and some days I challenge myself to enter our section floor through numerous flights of stairs. However today I used the elevator. I struck me again how we are all becoming so much less social. Most people who get in together immediately flee to their phone screen and avoid eye contact, let alone say good morning. It feels like we are losing the ability to casually interact and I wonder how that influences our professional and personal lives in the long run. Maybe it's easy for an extravert to speak, but I think there is value in such casual human interaction. Finding out what company they work for, complimenting them on their clothes, or worst case even complain about the weather together. At Trengo this human interaction also remains an important part of how we look at the changing world of customer engagement. We are in the business of helping our customers delight their customers. And sometimes that is best done through a fast and accurate automated or AI generated reply. But in other cases the human element does the trick and delivers just what the customer needs. In the coming years we will all have to find out what the right balance between the two is and where the one complements the other. Meanwhile, I feel there is no harm in striking a conversation on your way to work with the people you encounter in the hallway, train or on the street. Will you be doing so this week?

A bad chat-up line will scare away 99% of people. It always has. 🤷♀️ So.... what's your chat's conversation opener? 73% of people find chats the best way to communicate with a business (Source: Invesp). But you're not winning anyone over when you frighten them off with the first line: https://hubs.li/Q02NmZF10 #chatbot #AI #livechat #customerservice #customersupport

A new SaaStock Local is coming up on the 19th of September. This will be a special one due to many reasons 👇 ➡️ It will be in Utrecht, so not Amsterdam 😱 ➡️ It will be with VC-backed founder Patrick Meutzner 💬 from Trengo ➡️ Boostrapped founder 🔥 Bridget Harris from YouCanBookMe will join us ➡️ You can see the botanical garden they built in their office On clear days, you can see the Amsterdam Arena from their 12th-floor terrace 🏟️ No location is more central than the office from Trengo; it is at Utrecht Central. Get your ticket here: https://lnkd.in/ekRPR2-G -- 📍 Trengo Office at Utrecht Centraal 📅 19th of September ⏰ 5.30PM - 9.30PM 🧆 Food will be present 💬 Enough time for networking 🎫 Tickets; https://lnkd.in/ekRPR2-G

Marili 't Hooft - Bolle is set to light up the SaaSiest Amsterdam stage🔥 Marili’s two decades in tech have been all about leading change and driving success, currently serving as the CEO of Trengo. She blends data-driven strategies with a real passion for innovation, making her a standout speaker. In her keynote, “How to Charge for Your New AI Product When Data Points Are Scarce,” Marili will offer invaluable insights into the complexities of launching new AI products. 📅 Event Details: SaaSiest Amsterdam 2024 📍 Location: Amsterdam 🗓 Date: 1-2 October Will we see you there?

Customer service is all about creating happy moments and experiences, but not just for customers. What brings you happiness when you're working hard to deliver customer delight? We all have our favourite moments at work! Tell us what makes your day a little brighter! 🌟

First time ever attending this event! Who of my network is going to the SaaStr 2024 Annual in the US? And do you have some tips for networking/events to join in the evenings. Let me know. Can't wait! 👏

Hey Nicky! When you ask the Trengo tribe a question, you get an honest answer.👇 Our onboarding expert, Nicky van Leeuwen, would love to flex her brains on the product team. Very understandable because they’ve been working on something VERY cool. And not just Product, Customer Experience, Data, Engineering, Finance, People, Commerce, Management and yes… Marketing too… everyone at Trengo has been working on a solution that'll be very valuable for customer service teams. Next month will be the big launch, so keep your eyes peeled. 👀 #Customerservice #customersupport #customerexperience #Trengo #Product

The Convo conference is here! 🎉 We're looking forward to connecting with the wider Trengo community on the topics that matter, like: ⚡️ How to implement AI & automation in customer experience strategies 🔮 CX trends we need to take action on in 2025 🤝 Facilitating stronger customer connections with technology Ready to join us on March 11-12th? 👇 You know what to do!