Cargo Services Executive

Company Description

We are proud of our Hong Kong heritage and equally proud of the global, diverse workforce that makes us who we are. Celebrating 78 years of flying this year, we are a values driven, complex global business; but we are also a family. Regardless of job or location, we are all one team who are focused on delivering a world-class airline operation.

Role Introduction

Reports to: Cargo Duty Manager, Narita

Location / Country: Narita / Japan

Employment Condition: Permanent

Selection process:

• 05 August (Mon): Written test and Group exercise (Online)
• 09 August (Fri): 1st Interview (Online)
• 19 August (Mon): Final Interview (In-person)
  
  

【IMPORTANT NOTICE】 Successful candidates for CV screening are required to attend on both 05 and 09 August. Those who passed both assessments will be invited to the final interview.

We are looking for talented Cargo Services Executive who have a strong sense of self-development and aspirations to proactively seek the opportunity to gain various aspects of airline business of not only cargo but airports and passengers over a career.

The successful candidates are expected to assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements, and to ensure the highest standards of safety during ground handling of the aircraft and to achieve on-time-performance.

Key Responsibilities

Customer Service

• Support cargo reservations and bookings whilst providing exemplary customer service
• Provide timely vendor notification for on time and delayed flights
• Provide timely shipment status updates to customers
• Help to manage Ground Handling Agent performance and provide guidelines and instructions
• Support the established performance targets through operational oversight and participation
  
  

Administrative Support

• Prepare flight documentation for crew and Customs
• Check and review post flight documentation
• Prepare post flight reports in a timely and accurate manner
• Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
• Handle diversion of Cathay Pacific Flights when required
• Assist with crew administration and support matters at the port
  
  

Ramp Coordinator (RCO)

• Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
• Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
• Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule
• Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized items
• Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator
  
  

Safety, Security and Compliance

• Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
• Undertake quality check programmes established by Head Office and participate in audits as required
• Support the Emergency and Accident role as required
• Carry out the responsibilities of a local Dangerous Goods Coordinator as per agreed guidelines
  
  

E&A

• Emergency and Accident and Crisis Response responsibilities as required
  
  

Requirements

• University degree (or tertiary equivalent) preferably with a logistics, sales and marketing or business discipline
• Minimum 2 years’ experience in the cargo industry is an advantage
• Strong communication skills
• Natural customer service orientation
• Attentive to detail
• Knowledge of MS Word, Excel and PowerPoint
• Excellent command of written and spoken English and Japanese
• Must have the legal right to live and work in Japan
  
  

Benefits

• Basic salary: JPY223,300/month (inexperienced), JPY234,470/month (at least one year of experience)
• Fixed allowance per month: JPY38,000 + Basic salary x 7.4%
• Other allowances: the company regulations apply
• Social insurance: Unemployment insurance, Worker's compensation insurance, Health insurance, Welfare pension insurance
• Commuting expense allowance: Up to JPY50,000/month
• Bonus: None
• Retirement allowance: None
• Working hours per day: 7.25 hours
• Break time: 1 hour
• Off day: Two days off every week
• Probation period: 3 months
• Annual leave: 16 days in the first year after completing 6 month service
• Potential for additional discretional bonus (depends on the company's performance and financial status)
  
  

Personal & Application Information

Application

• Cover letter in English detailing your motivation for applying
• CV (Both Japanese and English version are mandatory)
• Please ensure that the dates in your resume are written in the Gregorian calendar (AD/西暦).
  
  

Application deadline: 18 July 2024

Date of join: 01 October 2024

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.