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Role Introduction
Reports to: Cargo Duty Manager, Narita
Location / Country: Narita / Japan
Employment Condition: Permanent
Selection process:
05 August (Mon): Written test and Group exercise (Online)
09 August (Fri): 1st Interview (Online)
19 August (Mon): Final Interview (In-person)
【IMPORTANT NOTICE】 Successful candidates for CV screening are required to attend on both 05 and 09 August. Those who passed both assessments will be invited to the final interview.
We are looking for talented Cargo Services Executive who have a strong sense of self-development and aspirations to proactively seek the opportunity to gain various aspects of airline business of not only cargo but airports and passengers over a career.
The successful candidates are expected to assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements, and to ensure the highest standards of safety during ground handling of the aircraft and to achieve on-time-performance.
Key Responsibilities
Customer Service
Support cargo reservations and bookings whilst providing exemplary customer service
Provide timely vendor notification for on time and delayed flights
Provide timely shipment status updates to customers
Help to manage Ground Handling Agent performance and provide guidelines and instructions
Support the established performance targets through operational oversight and participation
Administrative Support
Prepare flight documentation for crew and Customs
Check and review post flight documentation
Prepare post flight reports in a timely and accurate manner
Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
Handle diversion of Cathay Pacific Flights when required
Assist with crew administration and support matters at the port
Ramp Coordinator (RCO)
Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule
Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized items
Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator
Safety, Security and Compliance
Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
Undertake quality check programmes established by Head Office and participate in audits as required
Support the Emergency and Accident role as required
Carry out the responsibilities of a local Dangerous Goods Coordinator as per agreed guidelines
E&A
Emergency and Accident and Crisis Response responsibilities as required
Requirements
University degree (or tertiary equivalent) preferably with a logistics, sales and marketing or business discipline
Minimum 2 years’ experience in the cargo industry is an advantage
Strong communication skills
Natural customer service orientation
Attentive to detail
Knowledge of MS Word, Excel and PowerPoint
Excellent command of written and spoken English and Japanese
Must have the legal right to live and work in Japan
Benefits
Basic salary: JPY223,300/month (inexperienced), JPY234,470/month (at least one year of experience)
Fixed allowance per month: JPY38,000 + Basic salary x 7.4%
Other allowances: the company regulations apply
Social insurance: Unemployment insurance, Worker's compensation insurance, Health insurance, Welfare pension insurance
Commuting expense allowance: Up to JPY50,000/month
Bonus: None
Retirement allowance: None
Working hours per day: 7.25 hours
Break time: 1 hour
Off day: Two days off every week
Probation period: 3 months
Annual leave: 16 days in the first year after completing 6 month service
Potential for additional discretional bonus (depends on the company's performance and financial status)
Personal & Application Information
Application
Cover letter in English detailing your motivation for applying
CV (Both Japanese and English version are mandatory)
Please ensure that the dates in your resume are written in the Gregorian calendar (AD/西暦).
Application deadline: 18 July 2024
Date of join: 01 October 2024
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.