For support leaders

Tools and insights to empower your support team

Optimize team performance with AI reporting and insights, workflow automation, outbound messages, and robust integrations.

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Reporting

Optimize your operation with AI reporting and instant insights

Monitor, analyze and optimize your support operation with instant AI insights, real-time performance data, customizable reports and actionable CSAT and customer feedback.

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Workflows

Build automations in minutes that save you hours

Automate repetitive tasks for customers and agents with our no-code visual builder—including triggers, conditions, rules, and Fin AI Agent.

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Game changing product for support ticket automation and proactive customer support.

John WisnieskiCustomer Operations Manager, ArcSite
 
 
Knowledge Hub

The right content for AI, agents and customers every time

Knowledge Hub is a central knowledge management system to optimize and configure all of your content sources for AI, agents and self-serve support.

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  • Manage all support content in one place

    Centralize, organize, manage and configure all of your internal and external content for agents, Fin AI Agent, Fin AI Copilot and your Help Center.

  • Optimize your content for every support interaction

    Ensure that content is always accurate and up-to-date so you deliver the best possible customer experience on every single channel.

  • Configure content at scale

    Curate exactly which content Fin can generate answers from, so only the most relevant content is used in every support interaction.

Outbound messaging

Give customers the support they need, before they need it

Onboard, educate, and notify your customers with in-context, automated messages—so you can reduce support volume and keep your customers happy.

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Apps & Integrations

All your apps, integrated

No more point solutions, or clunky integrations. Intercom has everything you need to maximize productivity and deliver personalized support.

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By proactively targeting specific customers … we’ve seen a reduction of almost 80% in the contact rate for temporary issues.

Christian ParkerDirector of Managed Services, TrueCommerce