Calls and conversations in one place

Phone number prices depend on the region and type of the phone number (local, toll free or mobile). For example, local and Toll Free US numbers have different prices.

You can see all countries we support and their associated prices here. Phone number prices will be billed every month the phone number is active. All prices are exclusive of applicable taxes.

Phone call minute prices vary based on the call direction (inbound, outbound), region and phone number type (local, toll free or mobile).

You can see all countries we support and their associated prices here.

Billing will be rounded off to the next minute. For example, if a call lasts 2min 35sec it will be billed for 3 minutes. All prices are exclusive of applicable taxes.

Phone call minutes are calculated from the start of the call until the call has ended. This includes the time customers calling your business spend in the IVR, wait queues and on-hold.

You can see a breakdown of your individual call usage and costs from Billing > Subscription in your workspace.

Yes! You can trial Intercom Phone free for 14 days. You can use up to $10 during this time period. Once this is reached, access to Phone features and functionality will be seized, unless the account converts to a paid account. If you continue to use Intercom Phone after your trial period ends, you will be billed for your usage at the rates listed here.

If you do not wish to continue using Intercom Phone, make sure to delete all phone numbers from your workspace.

Intercom Phone is currently only available to customers on our new pricing plans who joined Intercom since November 15, 2023.

Customers on our legacy pricing plans who were not on the early beta will not have access to Phone, but you can indicate your interest via a banner on the settings page.

Intercom Phone will initially be launching in US, Canada, Australia, UK, Germany, Austria, Netherlands and New Zealand. We will be updating country coverage on an ongoing basis. This is in relation only to the provisioning of phone numbers for these regions to receive inbound calls (outbound calls and Messenger calls have no geographic restrictions).

Yes! Phone is now available on US, EU and AU workspaces. You can turn this on for your workspace from Settings.

No, there’s no way to change the phone number we provide at this time.

Intercom Phone supports multiple phone numbers per workspace.

Mobile SDKs are not supported for Messenger calls at this time.