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Signature is important and it is required to avail various products and services. To upload your signature
1. Go to More
2. Select Customer Service Dashboard
3. Select ‘Savings/Current Accounts’
4. Select ‘Upload Signature’ to upload your signature.
That's easy! Follow these steps to track your service requests:
1. From the home page of the app, tap on "Customer Service" section
2. Scroll down to "Track my service requests" to find all your requests
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Bank offers multiple ways to re-set debit card the pin.
You will receive an SMS regarding the change of PIN.
In the event that your debit card is lost, you can block it permanently using the Mobile Banking app or by contacting customer support at 180010888. Further, you can also place request for re-issuance of a new Debit card at the time of blocking or later.
The feature can be enabled using IDFC FIRST Bank Mobile Banking app or net banking. You can navigate through "Accounts" section, select "Card" Tab and Select the debit card for which you wish to activate international usage. From here, you can enable international usage by using manage option.
You can modify your limits through Bank mobile app. On mobile app, navigate through Accounts, click Cards, select the card for which you wish to modify limit and use manage option. You can also reach out to our branches and BOC for placing request for modify/change limit.
Please note for Minor - under guardian accounts, the only option to modify/change limit is through Branch, BOC or IVR.
Go to the "Cards" tab under the "Accounts" section of the IDFC FIRST Bank mobile banking app. Choose the debit card you wish to block and select the Permanently Block option.
You can also permanently block your card by contacting your nearest bank branch or by calling toll-free on 1800 10 888.
Dear team, I am happy to share my feedback towards the service received from Madhavi garu. She is good and very fast. The service was comfortable I visited the branch to close my two wheeler loan, she explained the ways to close the loan in simple manner. Excellent customer service! SAIDULU NUKALA 9 January 2024
I am writing to express my sincere appreciation. I am grateful to advice and guidance you have given me along the way. Thank you again and I hope you have a great weekend. 🙏🙏 Mrs MALA KULDEEP 5 January 2024
Thank you for your response, As it stands the matter is resolved after the escalation desk clarified a lot of things which I was not aware off. I am satisfied with the response of the desk, Thank you once again. KANWALJIT SINGH ANAND HUF 3 January 2024
Dear Team, I am happy to share that Mr Jatin Rajput has given me the excellent service, He has disbursed the loan instantly also opened the ac in very less time. I am very happy with IDFC First bank service. JEETENDRA THAKUR 1 January 2024
Dear IDFC FIRST Team, Thank you so much for your prompt feedback and action. I am extremely thankful to those team members who helped to get my debit cards. Please keep the spirit high. Thanks & Regards Mr. RAJ GAURAV SINGH 30 December 2023
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If you do not receive a satisfactory response to your issue, you may escalate it using the options below:
Escalate to the Nodal Officer
Click here if you are not a bank customer
If you have not received a satisfactory response, you may escalate the issue to the Regional/Nodal Officer
Escalate to the Regional / Nodal Officer
If you have not received a satisfactory response from Regional / National Nodal Officer, please escalate using below option
Escalate to Principal Nodal officer