Nest Aware stopped working

[Jl333]

So I’ve had Nest cameras for years and originally had clips stored for free. Then I had to pay for Nest Aware to store video clips. Now Nest Aware stopped working and all I get is a message that says Nest Aware is not available in some areas? I have invested a lot of money into Nest cameras as I have multiple indoor and outdoor cameras and all I get now on my event history is a still image listing the trigger type (sound/movement) and the time/duration of the event but no ability to play the video. 

I want a camera system capable of providing these clips. Has this been blocked in my area? I live in Naperville IL. Is there any way around this issue besides buying all new cameras on another platform? 

[MplsCustomer · Accepted solution]

@Jl333 

If you live in Illinois you don't have access to Familiar Face Detection because Illinois prohibits it, but I don't know why you'd get a message saying Nest Aware is not available in some areas.

Did your Nest Aware subscription expire? You can check on the Subscription Management page here : https://store.google.com/subscriptions.

You could also try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159