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<label class=" required control-label cf_category117833_551112-label " for="helpdesk_ticket_cf_category117833_551112">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_category117833_551112_25000089947" name="helpdesk_ticket[custom_field][cf_category117833_551112]"><option value="">...</option> <option value="Assignments">Assignments</option> <option value="Bulk Actions">Bulk Actions</option> <option value="Logs">Logs</option> <option value="Training Items and Curricula">Training Items and Curricula</option> <option value="User and User Groups Management">User and User Groups Management</option> <option value="Reports">Reports</option> <option value="Dashboards">Dashboards</option> <option value="Settings and Configuration">Settings and Configuration</option> <option value="Platform Documentation">Platform Documentation</option> <option value="Integrations">Integrations</option> <option value="System Performance">System Performance</option> <option value="Notifications">Notifications</option> <option value="UL Create">UL Create</option> <option value="Sales Inquiries - Opportunities">Sales Inquiries - Opportunities</option></select><div class="level_2"><label class="required">Area</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_area_551112_25000089947" name="helpdesk_ticket[custom_field][cf_area_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Detail</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_detail_551112_25000089947" name="helpdesk_ticket[custom_field][cf_detail_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category117833_551112_25000089947').nested_select_tag({"data_tree":[["Assignments","Assignments",[["View Assignment Definitions","View Assignment Definitions",[["Who assigned a specific training?","Who assigned a specific training?"],["Remove Assignment Definiton","Remove Assignment Definiton"],["Adjust Due Date","Adjust Due Date"],["Other information","Other information"],["Check Assignment Job Status","Check Assignment Job Status"]]],["Add an Assignment Definition","Add an Assignment Definition",[["How do I create one-time assignment?","How do I create one-time assignment?"],["Create fixed date assignment","Create fixed date assignment"],["Create recurring assignment","Create recurring assignment"],["Assign Curricula (A collection of training items)","Assign Curricula (A collection of training items)"],["Assign Training Item","Assign Training Item"]]],["Large Job Assignments","Large Job Assignments",[]],["Errors and Issues","Errors and Issues",[["Language Translation","Language Translation"],["Incorrect Language Translation Displayed","Incorrect Language Translation Displayed"],["Incorrect Language Characters Displayed","Incorrect Language Characters Displayed"],["Incorrect Due Date Displayed","Incorrect Due Date Displayed"],["No Due Date Displayed","No Due Date Displayed"],["Assignment Not Recevied","Assignment Not Recevied"],["Assignment should not have been assigned","Assignment should not have been assigned"],["Assignment Notification Incorrect/Missing","Assignment Notification Incorrect/Missing"],["Wrong Assignment Appears in To Do List","Wrong Assignment Appears in To Do List"]]],["How-to","How-to",[["How to extend due dates for expired training","How to extend due dates for expired training"],["How To Change Assignment Type","How To Change Assignment Type"]]]]],["Bulk Actions","Bulk Actions",[["Edit Multiple Training Items","Edit Multiple Training Items",[["Can I edit additional fields not listed?","Can I edit additional fields not listed?"],["How many training items can I edit at one time?","How many training items can I edit at one time?"]]],["Manage File Uploads","Manage File Uploads",[["Upload Tool - Curricula Courses","Upload Tool - Curricula Courses"],["Upload Tool - Form Elements","Upload Tool - Form Elements"],["Upload Tool - Manager","Upload Tool - Manager"],["Upload Tool - Quiz Elements","Upload Tool - Quiz Elements"],["Upload Tool - Quiz Structure","Upload Tool - Quiz Structure"],["Upload Tool - Recurring Assignment","Upload Tool - Recurring Assignment"],["Upload Tool - Scores","Upload Tool - Scores"],["Upload Tool - Security Role Assignment","Upload Tool - Security Role Assignment"],["Upload Tool - Training Attributes","Upload Tool - Training Attributes"],["Upload Tool - Training Items","Upload Tool - Training Items"],["Upload Tool - Update Curriculum Code","Upload Tool - Update Curriculum Code"]]],["Data Quality Toolkit","Data Quality Toolkit",[["Special Tool to Edit Multiple Users","Special Tool to Edit Multiple Users"],["Special Tool to Manage Custom Field Values","Special Tool to Manage Custom Field Values"],["Special Tool to Manage Multiple Equivalency","Special Tool to Manage Multiple Equivalency"],["Special Tool to Manage Training item Organizations","Special Tool to Manage Training item Organizations"],["Special Tool to Merge Training Items","Special Tool to Merge Training Items"],["Special Tool to Merge Users","Special Tool to Merge Users"],["Special Tool to Re-Home Curriculums","Special Tool to Re-Home Curriculums"],["Special Tool to Re-Home Training Items","Special Tool to Re-Home Training Items"],["Special Tool to Re-Home User Groups","Special Tool to Re-Home User Groups"],["Special Tool to Re-Home Users","Special Tool to Re-Home Users"]]]]],["Logs","Logs",[["Corrective Upgrades","Corrective Upgrades",[["When was the last corrective issued?","When was the last corrective issued?"],["Change Control (CC) isn't listed","Change Control (CC) isn't listed"]]]]],["Training Items and Curricula","Training Items and Curricula",[["Add/Edit Curriculum","Add/Edit Curriculum",[["Created curriculum, not showing up","Created curriculum, not showing up"],["How to create new curriculum","How to create new curriculum"]]],["Add Training Item","Add Training Item",[["Created training item, can not find it","Created training item, can not find it"],["How to create new training item","How to create new training item"],["Unable to create specific training item type","Unable to create specific training item type"],["Unable to create training item","Unable to create training item"]]],["AICC Errors and Issues","AICC Errors and Issues",[["Completion is not registering","Completion is not registering"]]],["Edit Multiple Training Items","Edit Multiple Training Items",[["How to use tool","How to use tool"],["Restrictions on what can be edited","Restrictions on what can be edited"],["Tool not available","Tool not available"],["Unable to access tool","Unable to access tool"]]],["Enable Course Library","Enable Course Library",[]],["Equivalancies - Training Item","Equivalancies - Training Item",[["Equivalancies set but assignment not dropping","Equivalancies set but assignment not dropping"],["How to remove","How to remove"],["How to set equivalancies by TI","How to set equivalancies by TI"]]],["Equivalancies - Version","Equivalancies - Version",[["Equivalancies set but assignment not dropping","Equivalancies set but assignment not dropping"],["How to remove","How to remove"],["How to set equivalancies by versions","How to set equivalancies by versions"]]],["Errors and Issues","Errors and Issues",[["Missing/Unavailable","Missing/Unavailable"],["Equivalancy not captured","Equivalancy not captured"],["How do I update expired course","How do I update expired course"]]],["SCORM","SCORM",[["Upload","Upload"]]],["SCORM Errors and Issues","SCORM Errors and Issues",[["SCORM upload failure","SCORM upload failure"],["SCORM upload stops at certain percentage","SCORM upload stops at certain percentage"]]],["Versioning","Versioning",[["Un-retire previous version","Un-retire previous version"]]],["View Curricula","View Curricula",[["Specific curriculum not showing up","Specific curriculum not showing up"],["Unable to view curriculums","Unable to view curriculums"]]],["View Training Items","View Training Items",[["Specific training item not showing up","Specific training item not showing up"],["Unable to view training item","Unable to view training item"]]]]],["User and User Groups Management","User and User Groups Management",[["Add User","Add User",[["Cannot add user to org level","Cannot add user to org level"]]],["Add User Groups","Add User Groups",[["Can't find user group after creating group","Can't find user group after creating group"]]],["Meta Groups","Meta Groups",[["Create Meta Group","Create Meta Group"]]],["User Access","User Access",[["User requesting access","User requesting access"],["User Unable to Login","User Unable to Login"]]],["User Group Membership","User Group Membership",[["Error/Issue","Error/Issue"]]],["View User Groups","View User Groups",[["Can't assign user to user group","Can't assign user to user group"],["Can't make assignment to user group","Can't make assignment to user group"],["User group missing","User group missing"]]],["View Users","View Users",[["User not visible, can't assign or add to user group","User not visible, can't assign or add to user group"]]]]],["Reports","Reports",[["Standard","Standard",[["Error/Issue","Error/Issue"],["Run a standard report","Run a standard report"]]],["Custom","Custom",[["Create New Custom Report","Create New Custom Report"],["Custom Report Error/Issue","Custom Report Error/Issue"]]],["Saved Report","Saved Report",[["Create New Saved Report","Create New Saved Report"],["Error/issue with Saved Report","Error/issue with Saved Report"]]],["FTP/SFTP","FTP/SFTP",[["Create New FTP/SFTP","Create New FTP/SFTP"],["Error/issue with FTP/SFTP","Error/issue with FTP/SFTP"]]],["Shared Reports","Shared Reports",[["Transfer Ownership","Transfer Ownership"],["How do I stop reports","How do I stop reports"]]],["Scheduled Reports","Scheduled Reports",[["Create New Scheduled Reports","Create New Scheduled Reports"],["Error/issue with Scheduled Reports","Error/issue with Scheduled Reports"],["How do I stop reports","How do I stop reports"]]]]],["Dashboards","Dashboards",[["Standard Dashboards","Standard Dashboards",[["Incorrect/Missing Data","Incorrect/Missing Data"]]],["Custom Dashboards","Custom Dashboards",[["Incorrect/Missing Data","Incorrect/Missing Data"]]]]],["Settings and Configuration","Settings and Configuration",[["Site/ Data Dictionary","Site/ Data Dictionary",[]],["Organization Structure","Organization Structure",[["Request to change organizational structure","Request to change organizational structure"],["Request to add a new node to organizational structure","Request to add a new node to organizational structure"],["Users unable to view training items/curriculums/user groups","Users unable to view training items/curriculums/user groups"],["Administrators unable to assign training to user","Administrators unable to assign training to user"],["Domain associations","Domain associations"]]],["Security and Access Controls","Security and Access Controls",[["Disable Client Instance","Disable Client Instance"],["Create or Edit a Security role","Create or Edit a Security role"]]],["Design Center","Design Center",[]],["Enable/Disable Feature","Enable/Disable Feature",[["Auxiliary Manager","Auxiliary Manager"],["Grace Period","Grace Period"],["Periodic Review","Periodic Review"],["Proxy Manager","Proxy Manager"],["Release Feature","Release Feature"]]],["EduAdmin","EduAdmin",[["Enable/Disable Feature","Enable/Disable Feature"],["Update Values","Update Values"]]]]],["Platform Documentation","Platform Documentation",[["System Documentation","System Documentation",[["Minimum System Requirements","Minimum System Requirements"]]],["Compliance Documenation","Compliance Documenation",[]],["Infrastructure Documentation","Infrastructure Documentation",[]],["CAPA - Incidence Report","CAPA - Incidence Report",[]],["Release Documentation","Release Documentation",[]]]],["Integrations","Integrations",[["API Provisioning","API Provisioning",[]],["API Tiered Configuration","API Tiered Configuration",[]],["API Error Message","API Error Message",[["List of Errors to come","List of Errors to come"]]],["HR Feeds","HR Feeds",[]],["EDMS Feeds","EDMS Feeds",[]],["FTP","FTP",[]],["SAML-SSO","SAML-SSO",[]],["LDAP - SSO","LDAP - SSO",[]],["Domain Association","Domain Association",[["Create","Create"],["Edit","Edit"]]]]],["System Performance","System Performance",[["Application Performance","Application Performance",[["Question/Issue","Question/Issue"]]],["System Outage","System Outage",[["System Not Available","System Not Available"]]],["System Maintenance","System Maintenance",[["General Slowness/Outage","General Slowness/Outage"]]],["Content Server","Content Server",[["Errors/Issues","Errors/Issues"]]],["System Upgrade","System Upgrade",[["Questions regarding upgrade","Questions regarding upgrade"]]]]],["Notifications","Notifications",[["Assignment Notifications","Assignment Notifications",[["Unexpected Notification","Unexpected Notification"]]],["Platform Notifications","Platform Notifications",[]],["Content Notifications","Content Notifications",[]],["Custom Assignment Notifications","Custom Assignment Notifications",[["Request User Add","Request User Add"]]]]],["UL Create","UL Create",[["Errors and Issues","Errors and Issues",[["Content links are not appearing/publishing","Content links are not appearing/publishing"],["User Unable to Login","User Unable to Login"]]]]],["Sales Inquiries - Opportunities","Sales Inquiries - Opportunities",[["Demo Site","Demo Site",[["New Site Request","New Site Request"],["Add Courses","Add Courses"],["Disable Site Request","Disable Site Request"]]],["Sales","Sales",[["Request a quote","Request a quote"],["Increase Licensing","Increase Licensing"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000089947","subcategory_id":"helpdesk_ticket_custom_field_cf_area_551112_25000089947","item_id":"helpdesk_ticket_custom_field_cf_detail_551112_25000089947"}); //]]> </script> </div>
<label class=" required control-label cf_category671684_551112-label " for="helpdesk_ticket_cf_category671684_551112">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_category671684_551112_25000092939" name="helpdesk_ticket[custom_field][cf_category671684_551112]"><option value="">...</option> <option value="Calculations & Results">Calculations & Results</option> <option value="General Inquiry">General Inquiry</option> <option value="Licensing & Installation">Licensing & Installation</option> <option value="Project Design">Project Design</option></select><div class="level_2"><label class="required">Area</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_area6767_551112_25000092939" name="helpdesk_ticket[custom_field][cf_area6767_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Detail</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_detail596885_551112_25000092939" name="helpdesk_ticket[custom_field][cf_detail596885_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category671684_551112_25000092939').nested_select_tag({"data_tree":[["Calculations & Results","Calculations & Results",[["Error Message","Error Message",[["HOMER is crashing","HOMER is crashing"],["I cannot open my model","I cannot open my model"],["I cannot open my results","I cannot open my results"]]],["Results","Results",[["Help me speed up my calculation time","Help me speed up my calculation time"],["Help me understand my results","Help me understand my results"]]],["Reports","Reports",[["Help me create or edit a report","Help me create or edit a report"],["I have an issue with my report","I have an issue with my report"]]]]],["General Inquiry","General Inquiry",[["HOMER Engineer Hour","HOMER Engineer Hour",[["I would like one-on-one support","I would like one-on-one support"]]],["Learn More","Learn More",[["I have a question on HOMER's support resources","I have a question on HOMER's support resources"],["I was reviewing your manuals and they do not have any documentation on this feature.","I was reviewing your manuals and they do not have any documentation on this feature."],["I would like permission to use HOMER data","I would like permission to use HOMER data"],["I'm a new customer","I'm a new customer"],["I'm an existing customer","I'm an existing customer"]]]]],["Licensing & Installation","Licensing & Installation",[["Licensing","Licensing",[["I need IT/cybersecurity information","I need IT/cybersecurity information"],["I would like to understand my licensing options","I would like to understand my licensing options"]]],["Payment/Purchase","Payment/Purchase",[["Help me with EULA","Help me with EULA"],["Help me purchase a license","Help me purchase a license"]]]]],["Project Design","Project Design",[["Optimization","Optimization",[["Help me optimize my design","Help me optimize my design"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000092939","subcategory_id":"helpdesk_ticket_custom_field_cf_area6767_551112_25000092939","item_id":"helpdesk_ticket_custom_field_cf_detail596885_551112_25000092939"}); //]]> </script> </div>
<label class=" required control-label cf_category359696_551112-label " for="helpdesk_ticket_cf_category359696_551112">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_category359696_551112_25000092938" name="helpdesk_ticket[custom_field][cf_category359696_551112]"><option value="">...</option> <option value="Calculations & Results">Calculations & Results</option> <option value="General Inquiry">General Inquiry</option> <option value="Licensing & Installation">Licensing & Installation</option> <option value="Project Design">Project Design</option></select><div class="level_2"><label class="required">Area</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_area996161_551112_25000092938" name="helpdesk_ticket[custom_field][cf_area996161_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Detail</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_detail462787_551112_25000092938" name="helpdesk_ticket[custom_field][cf_detail462787_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category359696_551112_25000092938').nested_select_tag({"data_tree":[["Calculations & Results","Calculations & Results",[["Error Message","Error Message",[["HOMER is crashing","HOMER is crashing"],["I cannot open my results","I cannot open my results"],["I cannot open my model","I cannot open my model"]]],["Reports","Reports",[["Help me create & edit a report","Help me create & edit a report"],["I have an issue with my report","I have an issue with my report"]]],["Results","Results",[["Help me speed up my calculation time","Help me speed up my calculation time"],["Help me understand my results","Help me understand my results"]]]]],["General Inquiry","General Inquiry",[["HOMER Engineer Hour","HOMER Engineer Hour",[["I would like one-on-one support","I would like one-on-one support"]]],["Learn More","Learn More",[["I have a question on HOMER's support resources","I have a question on HOMER's support resources"],["I was reviewing your manuals and they do not have any documentation on this feature.","I was reviewing your manuals and they do not have any documentation on this feature."],["I would like permission to use HOMER data","I would like permission to use HOMER data"],["I'm a new customer","I'm a new customer"],["I'm an existing customer","I'm an existing customer"]]],["Training","Training",[["Help me sign up","Help me sign up"]]]]],["Licensing & Installation","Licensing & Installation",[["Installation","Installation",[["Help me activate my license","Help me activate my license"],["I have an issue opening project files","I have an issue opening project files"],["I need help installing the software","I need help installing the software"],["I need help understanding OS system requirements","I need help understanding OS system requirements"],["I need IT/cybersecurity information","I need IT/cybersecurity information"],["I would like assisstance installing .NET Framework","I would like assisstance installing .NET Framework"],["I would like to understand my licensing options","I would like to understand my licensing options"]]],["Licensing","Licensing",[["Help me activate my license","Help me activate my license"],["I would like a new trial","I would like a new trial"],["I would like assistance transfering a license","I would like assistance transfering a license"],["I would like my license code","I would like my license code"],["I would like to activate my license on a new computer","I would like to activate my license on a new computer"],["My trial is blocked","My trial is blocked"]]],["Payment/Purchase","Payment/Purchase",[["Help me with EULA","Help me with EULA"],["Help me purchase a license","Help me purchase a license"],["Help me with a payment error","Help me with a payment error"],["I need an invoice or receipt","I need an invoice or receipt"]]]]],["Project Design","Project Design",[["Components","Components",[["Help me with my Controller","Help me with my Controller"],["Help me with my Generator component","Help me with my Generator component"],["Help me with my Storage component","Help me with my Storage component"],["Help me with my Solar/PV component","Help me with my Solar/PV component"],["Help me with my Wind component","Help me with my Wind component"]]],["Loads","Loads",[["Help me import my electric load","Help me import my electric load"],["Help me with my non-critical load","Help me with my non-critical load"],["Help me with my load settings","Help me with my load settings"]]],["Optimization","Optimization",[["Help me optimize my design","Help me optimize my design"]]],["Resource","Resource",[["Help me with my imported or downloaded resource","Help me with my imported or downloaded resource"]]],["Utility Tariff","Utility Tariff",[["Help me with my advanced grid/utility tariff","Help me with my advanced grid/utility tariff"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000092938","subcategory_id":"helpdesk_ticket_custom_field_cf_area996161_551112_25000092938","item_id":"helpdesk_ticket_custom_field_cf_detail462787_551112_25000092938"}); //]]> </script> </div>
<label class=" required control-label cf_category513126_551112-label " for="helpdesk_ticket_cf_category513126_551112">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_category513126_551112_25000092937" name="helpdesk_ticket[custom_field][cf_category513126_551112]"><option value="">...</option> <option value="Calculations & Results">Calculations & Results</option> <option value="General Inquiry">General Inquiry</option> <option value="Licensing & Installation">Licensing & Installation</option> <option value="Project Design">Project Design</option></select><div class="level_2"><label class="required">Area</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_area95961_551112_25000092937" name="helpdesk_ticket[custom_field][cf_area95961_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Detail</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_detail760485_551112_25000092937" name="helpdesk_ticket[custom_field][cf_detail760485_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category513126_551112_25000092937').nested_select_tag({"data_tree":[["Calculations & Results","Calculations & Results",[["Error Message","Error Message",[["HOMER is crashing","HOMER is crashing"],["I cannot open my model","I cannot open my model"],["I cannot open my results","I cannot open my results"]]],["Reports","Reports",[["Help me create & edit a report","Help me create & edit a report"],["I have an issue with my report","I have an issue with my report"]]],["Results","Results",[["Help me speed up my calculation time","Help me speed up my calculation time"],["Help me understand my results","Help me understand my results"]]]]],["General Inquiry","General Inquiry",[["HOMER Engineer Hour","HOMER Engineer Hour",[["I would like one-on-one support","I would like one-on-one support"]]],["Learn More","Learn More",[["I have a question on HOMER's support resources","I have a question on HOMER's support resources"],["I was reviewing your manuals and they do not have any documentation on this feature.","I was reviewing your manuals and they do not have any documentation on this feature."],["I would like permission to use HOMER data","I would like permission to use HOMER data"],["I'm a new customer","I'm a new customer"],["I'm an existing customer","I'm an existing customer"]]],["Training","Training",[["Help me sign up","Help me sign up"]]]]],["Licensing & Installation","Licensing & Installation",[["Installation","Installation",[["Help me activate my license","Help me activate my license"],["I have an issue opening project files","I have an issue opening project files"],["I need help installing the software","I need help installing the software"],["I need help understanding OS system requirements","I need help understanding OS system requirements"],["I need IT/cybersecurity information","I need IT/cybersecurity information"],["I would like assistance installing .NET Framework","I would like assistance installing .NET Framework"],["I would like to understand my licensing options","I would like to understand my licensing options"]]],["Licensing","Licensing",[["Help me activate my license","Help me activate my license"],["I would like a new trial","I would like a new trial"],["I would like assistance transfering a license","I would like assistance transfering a license"],["I would like my license code","I would like my license code"],["I would like to activate my license on a new computer","I would like to activate my license on a new computer"],["My trial is blocked","My trial is blocked"]]],["Payment/Purchase","Payment/Purchase",[["Help me complete a supplier/vendor form","Help me complete a supplier/vendor form"],["Help me purchase a license","Help me purchase a license"],["Help me with a payment error","Help me with a payment error"],["Help me with EULA","Help me with EULA"],["I need invoice or receipt","I need invoice or receipt"]]]]],["Project Design","Project Design",[["Components","Components",[["Help me with hydrokinetic or biomass","Help me with hydrokinetic or biomass"],["Help me with my Controller","Help me with my Controller"],["Help me with my Generator component","Help me with my Generator component"],["Help me with my Hydrogen components","Help me with my Hydrogen components"],["Help me with my Solar/PV component","Help me with my Solar/PV component"],["Help me with my Storage component","Help me with my Storage component"],["Help me with my Wind component","Help me with my Wind component"]]],["Loads","Loads",[["Help me import my electric load","Help me import my electric load"],["Help me import thermal load","Help me import thermal load"],["Help me with my deferrable load","Help me with my deferrable load"],["Help me with my hydrogen load","Help me with my hydrogen load"],["Help me with my load settings","Help me with my load settings"]]],["Optimization","Optimization",[["Help me optimize my design","Help me optimize my design"]]],["Resource","Resource",[["Help me with my imported or downloaded resource","Help me with my imported or downloaded resource"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000092937","subcategory_id":"helpdesk_ticket_custom_field_cf_area95961_551112_25000092937","item_id":"helpdesk_ticket_custom_field_cf_detail760485_551112_25000092937"}); //]]> </script> </div>
<label class=" required control-label cf_i_am_a_551112-label " for="helpdesk_ticket_cf_i_am_a_551112">I am a...</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_i_am_a_551112_25000089948" name="helpdesk_ticket[custom_field][cf_i_am_a_551112]"><option value="">...</option> <option value="Company Admin or Individual Account">Company Admin or Individual Account</option> <option value="Trainee or Learner">Trainee or Learner</option> <option value="Having System / Technical Questions">Having System / Technical Questions</option></select><div class="level_2"><label class="required">Question about...</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_i_have_a_question_about_551112_25000089948" name="helpdesk_ticket[custom_field][cf_i_have_a_question_about_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Specifically...</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_details_551112_25000089948" name="helpdesk_ticket[custom_field][cf_details_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_i_am_a_551112_25000089948').nested_select_tag({"data_tree":[["Company Admin or Individual Account","Company Admin or Individual Account",[["Assessments/Compentencies","Assessments/Compentencies",[["Autoroute","Autoroute"],["Remove","Remove"],["Reset","Reset"]]],["Assignments and Notifications","Assignments and Notifications",[["Creating or Modifying Custom Diplomas","Creating or Modifying Custom Diplomas"],["Customizing email notifications","Customizing email notifications"],["How to assign training","How to assign training"],["How to enable and disable notifications for assigned training.","How to enable and disable notifications for assigned training."],["Incorrect information in training","Incorrect information in training"],["Learners/Trainees did not receive notifications for their training.","Learners/Trainees did not receive notifications for their training."],["Learners/Trainees received a training notification that they shouldn't have.","Learners/Trainees received a training notification that they shouldn't have."],["Making changes to an assignment","Making changes to an assignment"],["Providing a diploma when training is done","Providing a diploma when training is done"],["Questions about the due date","Questions about the due date"],["Recurring assignment settings","Recurring assignment settings"],["Training didn't generate a diploma","Training didn't generate a diploma"],["Training on the home page that shouldn't be there","Training on the home page that shouldn't be there"]]],["Audiences","Audiences",[["Course Resource Not appearing on To Do List / Learning Plan","Course Resource Not appearing on To Do List / Learning Plan"],["Editing an existing audience","Editing an existing audience"],["Setting up an audience","Setting up an audience"]]],["Change or Feature Request","Change or Feature Request",[["Enabling/Disabling Feature","Enabling/Disabling Feature"]]],["Managing Credit and Enrollments","Managing Credit and Enrollments",[["Adjusting an Enrollment","Adjusting an Enrollment"]]],["OnDemand Messaging System","OnDemand Messaging System",[["How to use the Messaging system","How to use the Messaging system"],["Message sent in error","Message sent in error"],["Messages not appearing","Messages not appearing"]]],["OSHA Courses","OSHA Courses",[["Errors with Procotored OSHA Training","Errors with Procotored OSHA Training"],["Need to make changes to information on an OSHA card","Need to make changes to information on an OSHA card"],["OSHA Timer Questions","OSHA Timer Questions"],["Other OSHA Questions","Other OSHA Questions"],["Questions about the OSHA card process","Questions about the OSHA card process"],["Questions about the OSHA training","Questions about the OSHA training"]]],["People and the Organization","People and the Organization",[["A user account is inactive","A user account is inactive"],["Changing User Permissions","Changing User Permissions"],["Creating Custom Roles","Creating Custom Roles"],["Creating Organization Units and Groups","Creating Organization Units and Groups"],["Getting an error while running an import","Getting an error while running an import"],["Importing users into the system","Importing users into the system"],["Modifying a User Account","Modifying a User Account"],["Modifying Organization Unites and Groups","Modifying Organization Unites and Groups"],["Problems with Company Name on login screen","Problems with Company Name on login screen"],["User does not have an account","User does not have an account"],["User has a duplicate account","User has a duplicate account"]]],["Purchasing Training on OnDemand","Purchasing Training on OnDemand",[["Billing Adjustments/Questions","Billing Adjustments/Questions"],["Can't find training","Can't find training"],["Credit Card Transaction Issue","Credit Card Transaction Issue"],["How to Purchase / Which Training to Purchase","How to Purchase / Which Training to Purchase"],["Problems with Codes","Problems with Codes"],["Purchased Training not appearing","Purchased Training not appearing"],["Refund Request (INTERNAL ONLY)","Refund Request (INTERNAL ONLY)"],["Request for Receipt","Request for Receipt"],["Training not purchasable","Training not purchasable"],["Using Codes","Using Codes"],["Wrong Training Purchased","Wrong Training Purchased"]]],["Reports","Reports",[["Changing or deleting scheduled reports","Changing or deleting scheduled reports"],["Expected data not appearing on a report","Expected data not appearing on a report"],["Problems with an Ad-Hoc Report","Problems with an Ad-Hoc Report"],["Questions about reports","Questions about reports"],["Setting up an Ad-hoc report","Setting up an Ad-hoc report"],["Setting up scheduled reports","Setting up scheduled reports"],["Unexpected Data showing up on a report (DUPLICATE OF ABOVE CATEGORY)","Unexpected Data showing up on a report (DUPLICATE OF ABOVE CATEGORY)"],["Unexpected Results in a Scheduled Report","Unexpected Results in a Scheduled Report"],["Unexpected Results in a Report","Unexpected Results in a Report"]]],["Sales or Contract Questions","Sales or Contract Questions",[["Contract Delivery (Internal Only)","Contract Delivery (Internal Only)"],["Contract Renewals (Internal Only)","Contract Renewals (Internal Only)"],["License Expired or Missing","License Expired or Missing"],["Questions about my contract","Questions about my contract"]]],["Talent Profile","Talent Profile",[["Errors with Performance Document","Errors with Performance Document"]]],["Training Library","Training Library",[["Adding training to the library","Adding training to the library"],["Changing training in the library","Changing training in the library"],["Course not launching","Course not launching"],["Create/Edit Certificate/Mapping Curicula","Create/Edit Certificate/Mapping Curicula"],["Creating or modifying training in the library (DUPLICATE OF ABOVE CATEGORY)","Creating or modifying training in the library (DUPLICATE OF ABOVE CATEGORY)"],["Creating training with the Powerpoint conversion tool","Creating training with the Powerpoint conversion tool"],["Errors with Powerpoint conversion tool","Errors with Powerpoint conversion tool"],["Getting a list of training in the library","Getting a list of training in the library"],["Organizing Training","Organizing Training"],["Outside / Offline Learning","Outside / Offline Learning"],["Technical Issue with content","Technical Issue with content"]]]]],["Trainee or Learner","Trainee or Learner",[["Assignments and Notifications","Assignments and Notifications",[["Help with Job Aides","Help with Job Aides"],["How to review training that's already finished","How to review training that's already finished"],["Incorrect information in training","Incorrect information in training"],["Learners/Trainees did not receive notifications for their training.","Learners/Trainees did not receive notifications for their training."],["Learners/Trainees received a training notification that they shouldn't have.","Learners/Trainees received a training notification that they shouldn't have."],["Printing a diploma","Printing a diploma"],["Questions about the due date","Questions about the due date"],["Training didn't generate a diploma","Training didn't generate a diploma"],["Training on the home page that shouldn't be there","Training on the home page that shouldn't be there"]]],["Messaging System","Messaging System",[["How to use the Messaging system","How to use the Messaging system"],["Message sent in error","Message sent in error"],["Messages not appearing","Messages not appearing"],["Request to be Excused or Marked Complete","Request to be Excused or Marked Complete"]]],["OSHA Courses","OSHA Courses",[["Errors with Procotored OSHA Training","Errors with Procotored OSHA Training"],["Failing a test in OSHA","Failing a test in OSHA"],["Need to make changes to information on an OSHA card","Need to make changes to information on an OSHA card"],["OSHA Card Replacement Request","OSHA Card Replacement Request"],["OSHA Expiration Date Questions","OSHA Expiration Date Questions"],["OSHA Timer Questions","OSHA Timer Questions"],["Other OSHA Questions","Other OSHA Questions"],["Questions about the OSHA card process","Questions about the OSHA card process"],["Questions about the OSHA training","Questions about the OSHA training"],["Updating OSHA Mailing Address","Updating OSHA Mailing Address"]]],["Accessing the System","Accessing the System",[["A user account is inactive","A user account is inactive"],["Problems with Company Name on login screen","Problems with Company Name on login screen"],["User does not have an account","User does not have an account"],["User having trouble logging in with their password","User having trouble logging in with their password"]]],["Taking Training","Taking Training",[["Assigned training won't load","Assigned training won't load"],["Course not saving progress","Course not saving progress"],["Expected training doesn't appear on the home page","Expected training doesn't appear on the home page"],["Reviewing completed training","Reviewing completed training"],["Verifying Diplomas","Verifying Diplomas"]]]]],["Having System / Technical Questions","Having System / Technical Questions",[["Environments","Environments",[["ELMS system cache (internal)","ELMS system cache (internal)"],["Errors in the Production environment","Errors in the Production environment"],["Errors in the UAT, Sandbox or Training environment","Errors in the UAT, Sandbox or Training environment"],["Getting access to the UAT, Sandbox, or Training environment","Getting access to the UAT, Sandbox, or Training environment"],["Request to refresh the UAT, Sandbox or Training environment","Request to refresh the UAT, Sandbox or Training environment"]]],["Functionality","Functionality",[["Create/Edit Domain level","Create/Edit Domain level"],["Dashboards and Widgets","Dashboards and Widgets"]]],["HR Data Feed and SSO","HR Data Feed and SSO",[["Data Feed Errors","Data Feed Errors"],["Questions about my Data Feed","Questions about my Data Feed"],["Setting up Single Sign-On","Setting up Single Sign-On"],["Settup up a Data Feed","Settup up a Data Feed"],["Troubleshooting Single Sign-On Errors","Troubleshooting Single Sign-On Errors"]]],["Network Issues","Network Issues",[["Unable to connect or slow connection","Unable to connect or slow connection"],["Unsupported browser","Unsupported browser"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000089948","subcategory_id":"helpdesk_ticket_custom_field_cf_i_have_a_question_about_551112_25000089948","item_id":"helpdesk_ticket_custom_field_cf_details_551112_25000089948"}); //]]> </script> </div>
<label class=" required control-label cf_i_am_a_551112-label " for="helpdesk_ticket_cf_i_am_a_551112">I am a...</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_i_am_a_551112_25000089952" name="helpdesk_ticket[custom_field][cf_i_am_a_551112]"><option value="">...</option> <option value="Company Admin or Individual Account">Company Admin or Individual Account</option> <option value="Trainee or Learner">Trainee or Learner</option> <option value="Having System / Technical Questions">Having System / Technical Questions</option></select><div class="level_2"><label class="required">Question about...</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_i_have_a_question_about_551112_25000089952" name="helpdesk_ticket[custom_field][cf_i_have_a_question_about_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Specifically...</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_details_551112_25000089952" name="helpdesk_ticket[custom_field][cf_details_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_i_am_a_551112_25000089952').nested_select_tag({"data_tree":[["Company Admin or Individual Account","Company Admin or Individual Account",[["Assessments/Compentencies","Assessments/Compentencies",[["Autoroute","Autoroute"],["Remove","Remove"],["Reset","Reset"]]],["Assignments and Notifications","Assignments and Notifications",[["Creating or Modifying Custom Diplomas","Creating or Modifying Custom Diplomas"],["Customizing email notifications","Customizing email notifications"],["How to assign training","How to assign training"],["How to enable and disable notifications for assigned training.","How to enable and disable notifications for assigned training."],["Incorrect information in training","Incorrect information in training"],["Learners/Trainees did not receive notifications for their training.","Learners/Trainees did not receive notifications for their training."],["Learners/Trainees received a training notification that they shouldn't have.","Learners/Trainees received a training notification that they shouldn't have."],["Making changes to an assignment","Making changes to an assignment"],["Providing a diploma when training is done","Providing a diploma when training is done"],["Questions about the due date","Questions about the due date"],["Recurring assignment settings","Recurring assignment settings"],["Training didn't generate a diploma","Training didn't generate a diploma"],["Training on the home page that shouldn't be there","Training on the home page that shouldn't be there"]]],["Audiences","Audiences",[["Course Resource Not appearing on To Do List / Learning Plan","Course Resource Not appearing on To Do List / Learning Plan"],["Editing an existing audience","Editing an existing audience"],["Setting up an audience","Setting up an audience"]]],["Change or Feature Request","Change or Feature Request",[["Enabling/Disabling Feature","Enabling/Disabling Feature"]]],["Managing Credit and Enrollments","Managing Credit and Enrollments",[["Adjusting an Enrollment","Adjusting an Enrollment"]]],["OnDemand Messaging System","OnDemand Messaging System",[["How to use the Messaging system","How to use the Messaging system"],["Message sent in error","Message sent in error"],["Messages not appearing","Messages not appearing"]]],["OSHA Courses","OSHA Courses",[["Errors with Procotored OSHA Training","Errors with Procotored OSHA Training"],["Need to make changes to information on an OSHA card","Need to make changes to information on an OSHA card"],["OSHA Timer Questions","OSHA Timer Questions"],["Other OSHA Questions","Other OSHA Questions"],["Questions about the OSHA card process","Questions about the OSHA card process"],["Questions about the OSHA training","Questions about the OSHA training"]]],["People and the Organization","People and the Organization",[["A user account is inactive","A user account is inactive"],["Changing User Permissions","Changing User Permissions"],["Creating Custom Roles","Creating Custom Roles"],["Creating Organization Units and Groups","Creating Organization Units and Groups"],["Getting an error while running an import","Getting an error while running an import"],["Importing users into the system","Importing users into the system"],["Modifying a User Account","Modifying a User Account"],["Modifying Organization Unites and Groups","Modifying Organization Unites and Groups"],["Problems with Company Name on login screen","Problems with Company Name on login screen"],["User does not have an account","User does not have an account"],["User has a duplicate account","User has a duplicate account"]]],["Purchasing Training on OnDemand","Purchasing Training on OnDemand",[["Billing Adjustments/Questions","Billing Adjustments/Questions"],["Can't find training","Can't find training"],["Credit Card Transaction Issue","Credit Card Transaction Issue"],["How to Purchase / Which Training to Purchase","How to Purchase / Which Training to Purchase"],["Problems with Codes","Problems with Codes"],["Purchased Training not appearing","Purchased Training not appearing"],["Refund Request (INTERNAL ONLY)","Refund Request (INTERNAL ONLY)"],["Request for Receipt","Request for Receipt"],["Training not purchasable","Training not purchasable"],["Using Codes","Using Codes"],["Wrong Training Purchased","Wrong Training Purchased"]]],["Reports","Reports",[["Changing or deleting scheduled reports","Changing or deleting scheduled reports"],["Expected data not appearing on a report","Expected data not appearing on a report"],["Problems with an Ad-Hoc Report","Problems with an Ad-Hoc Report"],["Questions about reports","Questions about reports"],["Setting up an Ad-hoc report","Setting up an Ad-hoc report"],["Setting up scheduled reports","Setting up scheduled reports"],["Unexpected Data showing up on a report (DUPLICATE OF ABOVE CATEGORY)","Unexpected Data showing up on a report (DUPLICATE OF ABOVE CATEGORY)"],["Unexpected Results in a Scheduled Report","Unexpected Results in a Scheduled Report"],["Unexpected Results in a Report","Unexpected Results in a Report"]]],["Sales or Contract Questions","Sales or Contract Questions",[["Contract Delivery (Internal Only)","Contract Delivery (Internal Only)"],["Contract Renewals (Internal Only)","Contract Renewals (Internal Only)"],["License Expired or Missing","License Expired or Missing"],["Questions about my contract","Questions about my contract"]]],["Talent Profile","Talent Profile",[["Errors with Performance Document","Errors with Performance Document"]]],["Training Library","Training Library",[["Adding training to the library","Adding training to the library"],["Changing training in the library","Changing training in the library"],["Course not launching","Course not launching"],["Create/Edit Certificate/Mapping Curicula","Create/Edit Certificate/Mapping Curicula"],["Creating or modifying training in the library (DUPLICATE OF ABOVE CATEGORY)","Creating or modifying training in the library (DUPLICATE OF ABOVE CATEGORY)"],["Creating training with the Powerpoint conversion tool","Creating training with the Powerpoint conversion tool"],["Errors with Powerpoint conversion tool","Errors with Powerpoint conversion tool"],["Getting a list of training in the library","Getting a list of training in the library"],["Organizing Training","Organizing Training"],["Outside / Offline Learning","Outside / Offline Learning"],["Technical Issue with content","Technical Issue with content"]]]]],["Trainee or Learner","Trainee or Learner",[["Assignments and Notifications","Assignments and Notifications",[["Help with Job Aides","Help with Job Aides"],["How to review training that's already finished","How to review training that's already finished"],["Incorrect information in training","Incorrect information in training"],["Learners/Trainees did not receive notifications for their training.","Learners/Trainees did not receive notifications for their training."],["Learners/Trainees received a training notification that they shouldn't have.","Learners/Trainees received a training notification that they shouldn't have."],["Printing a diploma","Printing a diploma"],["Questions about the due date","Questions about the due date"],["Training didn't generate a diploma","Training didn't generate a diploma"],["Training on the home page that shouldn't be there","Training on the home page that shouldn't be there"]]],["Messaging System","Messaging System",[["How to use the Messaging system","How to use the Messaging system"],["Message sent in error","Message sent in error"],["Messages not appearing","Messages not appearing"],["Request to be Excused or Marked Complete","Request to be Excused or Marked Complete"]]],["OSHA Courses","OSHA Courses",[["Errors with Procotored OSHA Training","Errors with Procotored OSHA Training"],["Failing a test in OSHA","Failing a test in OSHA"],["Need to make changes to information on an OSHA card","Need to make changes to information on an OSHA card"],["OSHA Card Replacement Request","OSHA Card Replacement Request"],["OSHA Expiration Date Questions","OSHA Expiration Date Questions"],["OSHA Timer Questions","OSHA Timer Questions"],["Other OSHA Questions","Other OSHA Questions"],["Questions about the OSHA card process","Questions about the OSHA card process"],["Questions about the OSHA training","Questions about the OSHA training"],["Updating OSHA Mailing Address","Updating OSHA Mailing Address"]]],["Accessing the System","Accessing the System",[["A user account is inactive","A user account is inactive"],["Problems with Company Name on login screen","Problems with Company Name on login screen"],["User does not have an account","User does not have an account"],["User having trouble logging in with their password","User having trouble logging in with their password"]]],["Taking Training","Taking Training",[["Assigned training won't load","Assigned training won't load"],["Course not saving progress","Course not saving progress"],["Expected training doesn't appear on the home page","Expected training doesn't appear on the home page"],["Reviewing completed training","Reviewing completed training"],["Verifying Diplomas","Verifying Diplomas"]]]]],["Having System / Technical Questions","Having System / Technical Questions",[["Environments","Environments",[["ELMS system cache (internal)","ELMS system cache (internal)"],["Errors in the Production environment","Errors in the Production environment"],["Errors in the UAT, Sandbox or Training environment","Errors in the UAT, Sandbox or Training environment"],["Getting access to the UAT, Sandbox, or Training environment","Getting access to the UAT, Sandbox, or Training environment"],["Request to refresh the UAT, Sandbox or Training environment","Request to refresh the UAT, Sandbox or Training environment"]]],["Functionality","Functionality",[["Create/Edit Domain level","Create/Edit Domain level"],["Dashboards and Widgets","Dashboards and Widgets"]]],["HR Data Feed and SSO","HR Data Feed and SSO",[["Data Feed Errors","Data Feed Errors"],["Questions about my Data Feed","Questions about my Data Feed"],["Setting up Single Sign-On","Setting up Single Sign-On"],["Settup up a Data Feed","Settup up a Data Feed"],["Troubleshooting Single Sign-On Errors","Troubleshooting Single Sign-On Errors"]]],["Network Issues","Network Issues",[["Unable to connect or slow connection","Unable to connect or slow connection"],["Unsupported browser","Unsupported browser"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000089952","subcategory_id":"helpdesk_ticket_custom_field_cf_i_have_a_question_about_551112_25000089952","item_id":"helpdesk_ticket_custom_field_cf_details_551112_25000089952"}); //]]> </script> </div>
<label class=" required control-label cf_category771474_551112-label " for="helpdesk_ticket_cf_category771474_551112">Module</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_category771474_551112_25000091145" name="helpdesk_ticket[custom_field][cf_category771474_551112]"><option value="">...</option> <option value="Case Management">Case Management</option> <option value="Consent Forms">Consent Forms</option> <option value="Demographics">Demographics</option> <option value="Documents/Scanning">Documents/Scanning</option> <option value="Drug and Alcohol">Drug and Alcohol</option> <option value="Employee Portal">Employee Portal</option> <option value="Encounter log">Encounter log</option> <option value="Hearing">Hearing</option> <option value="Login">Login</option> <option value="Medical surveillance">Medical surveillance</option> <option value="Mobile App">Mobile App</option> <option value="PFT Module">PFT Module</option> <option value="Report Writer">Report Writer</option> <option value="SaaS Administration">SaaS Administration</option> <option value="Safety">Safety</option> <option value="Scheduler">Scheduler</option> <option value="Security">Security</option> <option value="Self-Hosted">Self-Hosted</option> <option value="Services">Services</option> <option value="Support Center">Support Center</option> <option value="System settings">System settings</option> <option value="Sales">Sales</option> <option value="Vaccination">Vaccination</option> <option value="Workstation/Browser">Workstation/Browser</option></select><div class="level_2"><label class="required">Area / Submodule</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_area424327_551112_25000091145" name="helpdesk_ticket[custom_field][cf_area424327_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Issue</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_detail48618_551112_25000091145" name="helpdesk_ticket[custom_field][cf_detail48618_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category771474_551112_25000091145').nested_select_tag({"data_tree":[["Case Management","Case Management",[["Documents","Documents",[["How do I scan documents into OHM?","How do I scan documents into OHM?"],["I am getting an error connecting to scanner when trying to scan into OHM","I am getting an error connecting to scanner when trying to scan into OHM"]]],["Error/Issue","Error/Issue",[["LWD/RWD Counts are off","LWD/RWD Counts are off"],["Where do I fill in data missing in my OSHA electronic file?","Where do I fill in data missing in my OSHA electronic file?"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why are cases not included in my electronic OSHA file?","Why are cases not included in my electronic OSHA file?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"],["I am missing a case from my DIET extract file.","I am missing a case from my DIET extract file."]]],["How-to","How-to",[["Help finding a field in Case Management","Help finding a field in Case Management"],["How do I enter or correct Lost or Restricted work days?","How do I enter or correct Lost or Restricted work days?"],["How do I set up encounter type to ask to link to an injury case?","How do I set up encounter type to ask to link to an injury case?"],["How do I tell what field is missing from OSHA report file and how to fix it?","How do I tell what field is missing from OSHA report file and how to fix it?"],["How to require/print certain fields on OSHA reports?","How to require/print certain fields on OSHA reports?"],["My cases are not numbering correctly","My cases are not numbering correctly"],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"],["How to enter restictions that apply to a case","How to enter restictions that apply to a case"],["I have missing or deleted data.","I have missing or deleted data."]]],["Lost and Restricted Workdays","Lost and Restricted Workdays",[["Lost /Restricted Days not correct","Lost /Restricted Days not correct"],["Unable to edit the number of Lost or Restricted days","Unable to edit the number of Lost or Restricted days"]]],["OSHA Record Keeping","OSHA Record Keeping",[["I am missing cases from my OSHA 300/300A/301 reports","I am missing cases from my OSHA 300/300A/301 reports"],["Lost /Restricted Days not correct","Lost /Restricted Days not correct"],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["My report is missing cases or data that should be there or the result data is incorrect.","My report is missing cases or data that should be there or the result data is incorrect."]]],["Program Requests","Program Requests",[["Feature Request/Wishlist for Case Management","Feature Request/Wishlist for Case Management"]]],["Reports/Export","Reports/Export",[["Getting error - Report Cancelled","Getting error - Report Cancelled"],["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How do I find a report to print ...?","How do I find a report to print ...?"],["How do I get a change to my OHM export file?","How do I get a change to my OHM export file?"],["How do I get Establishment name to print on OSHA reports?","How do I get Establishment name to print on OSHA reports?"],["How do I get the latest changes to the OSHA electronic submission reports?","How do I get the latest changes to the OSHA electronic submission reports?"],["How do I get the OSHA reports for electronic submission?","How do I get the OSHA reports for electronic submission?"],["How do I tell what field is missing from OSHA report file and how to fix it?","How do I tell what field is missing from OSHA report file and how to fix it?"],["How to require/print certain fields on OSHA reports?","How to require/print certain fields on OSHA reports?"],["I did not receive my Case Management export data.","I did not receive my Case Management export data."],["I need an export of my Case Management data.","I need an export of my Case Management data."],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["My report is missing cases or data that should be there or the result data is incorrect.","My report is missing cases or data that should be there or the result data is incorrect."],["State FROI has been updated and need latest version in OHM","State FROI has been updated and need latest version in OHM"],["There is data missing from the Case Management export data","There is data missing from the Case Management export data"],["Where do I fill in data missing in my OSHA electronic file?","Where do I fill in data missing in my OSHA electronic file?"],["Where do you fill in data appearing on a report?","Where do you fill in data appearing on a report?"],["Why are cases missing from my OSHA report?","Why are cases missing from my OSHA report?"],["Why are cases not included in my electronic OSHA file?","Why are cases not included in my electronic OSHA file?"],["Why are employees missing from my report?","Why are employees missing from my report?"],["Why did my scheduled job not run today?","Why did my scheduled job not run today?"],["Why is gender missing on my OSHA electronic reports?","Why is gender missing on my OSHA electronic reports?"]]]]],["Consent Forms","Consent Forms",[["Error/Issue","Error/Issue",[["Signature pad not working with OHM","Signature pad not working with OHM"],["Signature Pad not working without Internet Explorer mode","Signature Pad not working without Internet Explorer mode"],["Unable to sign Consent Form","Unable to sign Consent Form"]]],["How-to","How-to",[["How do I add a signature field to a consent form?","How do I add a signature field to a consent form?"],["How do I create a consent form?","How do I create a consent form?"],["How do I set up a signature pad?","How do I set up a signature pad?"]]]]],["Demographics","Demographics",[["Error/Issue","Error/Issue",[["Can't find an employee that was there previously","Can't find an employee that was there previously"],["How do I archive an employee?","How do I archive an employee?"],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["What does this error saving employee in OHM mean?","What does this error saving employee in OHM mean?"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"],["What does this import error mean?","What does this import error mean?"]]],["How-to","How-to",[["How can I add a new field to Demographics?","How can I add a new field to Demographics?"],["How do I add an employee?","How do I add an employee?"],["How do I convert historical code for a table where we are changing all the codes?","How do I convert historical code for a table where we are changing all the codes?"],["How do I create a consent form?","How do I create a consent form?"],["How do I delete an employee?","How do I delete an employee?"],["How do I get back an employee accidentally deleted?","How do I get back an employee accidentally deleted?"],["How do I merge duplicate employee records?","How do I merge duplicate employee records?"],["How to make a change to a demographic record.","How to make a change to a demographic record."],["How do I share an employee to another location?","How do I share an employee to another location?"],["How do I test an import?","How do I test an import?"],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"]]],["Imports","Imports",[["Changes affecting SFTP transfers","Changes affecting SFTP transfers"],["Data missing or incorrect after Import","Data missing or incorrect after Import"],["Employees not added/updated by import","Employees not added/updated by import"],["Help with changing the import format","Help with changing the import format"],["How do I setup an employee import from Workday?","How do I setup an employee import from Workday?"],["How do I set up an Import format?","How do I set up an Import format?"],["Portal Username being updated","Portal Username being updated"]]],["Program Requests","Program Requests",[["Feature Request/Wishlist for Demographics","Feature Request/Wishlist for Demographics"],["How do I get a change to my OHM export file?","How do I get a change to my OHM export file?"]]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How can I print a report of an employee medical record?","How can I print a report of an employee medical record?"],["How do I find a report to print ...?","How do I find a report to print ...?"],["How do I get Establishment name to print on OSHA reports?","How do I get Establishment name to print on OSHA reports?"],["How many active employees does X customer have in their DB?","How many active employees does X customer have in their DB?"],["I have 2 or more duplicate employees.","I have 2 or more duplicate employees."],["My report is not printing the correct data.","My report is not printing the correct data."],["Why are employees missing from my report?","Why are employees missing from my report?"]]]]],["Documents/Scanning","Documents/Scanning",[["Error/Issue","Error/Issue",[["Can't scan multiple pages","Can't scan multiple pages"],["I am getting an error -4011 when trying to scan into OHM","I am getting an error -4011 when trying to scan into OHM"],["I am getting an error -4012 when trying to scan into OHM","I am getting an error -4012 when trying to scan into OHM"],["I am getting an error -4047 when trying to scan into OHM","I am getting an error -4047 when trying to scan into OHM"],["I am getting an error about Active X needing to be installed.","I am getting an error about Active X needing to be installed."],["I am getting an error can't connect to scanner in OHM","I am getting an error can't connect to scanner in OHM"],["I am getting an error No Image/Document when trying to view a document?","I am getting an error No Image/Document when trying to view a document?"],["I am getting an error viewing documents or documents come up blank.","I am getting an error viewing documents or documents come up blank."],["I can't view image after it is scanned in - the preview is blank.","I can't view image after it is scanned in - the preview is blank."]]],["How-to","How-to",[["How do I connect my scanner to OHM?","How do I connect my scanner to OHM?"],["I need to install Active X files and need instructions.","I need to install Active X files and need instructions."]]]]],["Drug and Alcohol","Drug and Alcohol",[["Error/Issue","Error/Issue",[["A person was selected twice for random drug testing?","A person was selected twice for random drug testing?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"]]],["How-to","How-to",[["How do I do a random drug test selection list?","How do I do a random drug test selection list?"],["How does OHM generate random drug test selection lists?","How does OHM generate random drug test selection lists?"],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"]]],["Program Requests","Program Requests",[["Feature Request/Wishlist for Drug/Alcohol","Feature Request/Wishlist for Drug/Alcohol"]]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How do I find a report to print ...?","How do I find a report to print ...?"],["Why are employees missing from my report?","Why are employees missing from my report?"]]]]],["Employee Portal","Employee Portal",[["Error/Issue","Error/Issue",[["How do I reset my password for portal?","How do I reset my password for portal?"],["Too many active employees","Too many active employees"],["Appointment availability not correct","Appointment availability not correct"],["I can't find the form I am supposed to fill out","I can't find the form I am supposed to fill out"]]],["How-to","How-to",[["Are my email notifications turned on?","Are my email notifications turned on?"],["How do I make a portal user inactive?","How do I make a portal user inactive?"],["What is my company name?","What is my company name?"]]]]],["Encounter log","Encounter log",[["Error/Issue","Error/Issue",[["I am getting encounter in use error but that person is not in the encounter.","I am getting encounter in use error but that person is not in the encounter."],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["OHM timed out and did not save my Narrative entry","OHM timed out and did not save my Narrative entry"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why am I getting this error trying to save a change to a questionnaire?","Why am I getting this error trying to save a change to a questionnaire?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"],["Why are employees not receiving questionnaire e-mails?","Why are employees not receiving questionnaire e-mails?"],["Why am I unable to add data to X screen in my encounter?","Why am I unable to add data to X screen in my encounter?"],["I am getting an Unexpected error has occurred when saving encounter","I am getting an Unexpected error has occurred when saving encounter"]]],["How-to","How-to",[["Can I enlarge the font on the OHM screens?","Can I enlarge the font on the OHM screens?"],["How do I add a new encounter/visit type?","How do I add a new encounter/visit type?"],["How do I add a new exam to my encounter type?","How do I add a new exam to my encounter type?"],["How do I add a new screen to my encounter type?","How do I add a new screen to my encounter type?"],["How do I add/remove a column on the listing grid?","How do I add/remove a column on the listing grid?"],["How do I change a narrative that has been signed?","How do I change a narrative that has been signed?"],["How do I change PPD options?","How do I change PPD options?"],["How do I create a questionnaire?","How do I create a questionnaire?"],["How do I delete an encounter?","How do I delete an encounter?"],["How do I set myself as a default examiner and default clinic on the encounter data entry?","How do I set myself as a default examiner and default clinic on the encounter data entry?"],["How do I set up encounter type to ask to link to an injury case?","How do I set up encounter type to ask to link to an injury case?"],["How do I setup a new encounter visit type?","How do I setup a new encounter visit type?"],["How do I unlink an encounter linked to an incorrect case?","How do I unlink an encounter linked to an incorrect case?"],["How do I unlock an encounter?","How do I unlock an encounter?"],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"]]],["Reports/Export","Reports/Export",[["How do I find a report to print?","How do I find a report to print?"],["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How can I print a report of an employee medical record?","How can I print a report of an employee medical record?"],["How do I print a report of all the visits for a clinic?","How do I print a report of all the visits for a clinic?"],["How do I print a report of number of each visit type?","How do I print a report of number of each visit type?"],["Why are employees missing from my report?","Why are employees missing from my report?"]]]]],["Hearing","Hearing",[["Error/Issue","Error/Issue",[["A test is showing a shift that should not be?","A test is showing a shift that should not be?"],["I am getting an error transferring tests from my audiometer.","I am getting an error transferring tests from my audiometer."],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["Why am I getting a security violation error?","Why am I getting a security violation error?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"],["Why is this person getting scheduled for a hearing test 1 month after their test?","Why is this person getting scheduled for a hearing test 1 month after their test?"]]],["How-to","How-to",[["Current hearing test is using the wrong baseline.","Current hearing test is using the wrong baseline."],["How do I make sure OHM is using age correction?","How do I make sure OHM is using age correction?"],["How do I revise a baseline?","How do I revise a baseline?"],["How do I set up my (model name) audiometer?","How do I set up my (model name) audiometer?"],["How do I set up my audiometer to transfer tests into OHM?","How do I set up my audiometer to transfer tests into OHM?"],["My calibration is not showing on the Calibration screen.","My calibration is not showing on the Calibration screen."],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"],["How do I import hearing data from a file?","How do I import hearing data from a file?"],["Is this model X audiometer compatible for transfer into OHM?","Is this model X audiometer compatible for transfer into OHM?"],["The calbration date is not showing on my hearing tests.","The calbration date is not showing on my hearing tests."]]],["Program Requests","Program Requests",[["How do I add a field to the data entry screen?","How do I add a field to the data entry screen?"]]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How do I change the paragraph wordin on the evaluation letter?","How do I change the paragraph wordin on the evaluation letter?"],["How do I find a report to print ...?","How do I find a report to print ...?"],["Why are employees missing from my report?","Why are employees missing from my report?"]]]]],["Login","Login",[["Error/Issue","Error/Issue",[["How do I reset my password for portal?","How do I reset my password for portal?"],["How do I reset my password that was forgotten?","How do I reset my password that was forgotten?"],["I forgot my password and now my user is inactive?","I forgot my password and now my user is inactive?"],["\"Maximum number of licensed users reached\" error","\"Maximum number of licensed users reached\" error"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Unable to login using SSO","Unable to login using SSO"],["Why am I getting OHM not responding or can't login?","Why am I getting OHM not responding or can't login?"],["I am getting a message that my user is inactive?","I am getting a message that my user is inactive?"],["I am getting user name or password failed error?","I am getting user name or password failed error?"],["I am being prompted to reset password every day.","I am being prompted to reset password every day."],["What is the URL for my site?","What is the URL for my site?"]]],["Security","Security",[["What is the minimum or maximum password length for OHM?","What is the minimum or maximum password length for OHM?"]]]]],["Medical surveillance","Medical surveillance",[["Error/Issue","Error/Issue",[["Exams Due emails not received","Exams Due emails not received"],["How do I resolve a Test not Defined error on Lab import?","How do I resolve a Test not Defined error on Lab import?"],["How do I resolve Panel Not Defined error on Lab import?","How do I resolve Panel Not Defined error on Lab import?"],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why am I getting this error trying to save a change to a questionnaire?","Why am I getting this error trying to save a change to a questionnaire?"],["Why is the due date on my exam not correct?","Why is the due date on my exam not correct?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"],["Why are employees not receiving questionnaire e-mails?","Why are employees not receiving questionnaire e-mails?"],["Why is this person getting scheduled for a hearing test 1 month after their test?","Why is this person getting scheduled for a hearing test 1 month after their test?"],["Required Exams due dates are not calculated correctly","Required Exams due dates are not calculated correctly"]]],["How-to","How-to",[["How do I change PPD options?","How do I change PPD options?"],["How do I create a custom questionnaire?","How do I create a custom questionnaire?"],["How do I create a questionnaire?","How do I create a questionnaire?"],["How do I enroll a group of employees into a surveillance program?","How do I enroll a group of employees into a surveillance program?"],["How do I exempt a person from a required program?","How do I exempt a person from a required program?"],["How do I send questionnaire e-mails to employees for them to fill out?","How do I send questionnaire e-mails to employees for them to fill out?"],["How do I set up a new surveillance program and exam?","How do I set up a new surveillance program and exam?"],["I made a change to my program so how do I update all the due date requirements?","I made a change to my program so how do I update all the due date requirements?"],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"],["Why is due date incorrect for a certain exam/program?","Why is due date incorrect for a certain exam/program?"],["Why is it not seeing the last exam and showing someone not compliant for a program?","Why is it not seeing the last exam and showing someone not compliant for a program?"],["Why is this person getting scheduled for a hearing test 1 month after their test?","Why is this person getting scheduled for a hearing test 1 month after their test?"]]],["Imports","Imports",[["When importing 2 lab files for 1 person with same date, only 1 imports?","When importing 2 lab files for 1 person with same date, only 1 imports?"]]],["Program Requests","Program Requests",[["Please add the ability to track ..... in OHM","Please add the ability to track ..... in OHM"]]],["Reports/Export","Reports/Export",[["Exams Due emails not received","Exams Due emails not received"],["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How do I find a report to print?","How do I find a report to print?"],["How do I print a report of everyone due for a certain program?","How do I print a report of everyone due for a certain program?"],["How do I print lab test results?","How do I print lab test results?"],["Why are employees missing from my report?","Why are employees missing from my report?"],["Why are vaccinations missing from my report?","Why are vaccinations missing from my report?"],["Why did my scheduled job not run today?","Why did my scheduled job not run today?"],["Why is my Demographics import taking so long or why did my Demographics import not finish?","Why is my Demographics import taking so long or why did my Demographics import not finish?"]]]]],["Mobile App","Mobile App",[["How-to","How-to",[["Unable to sign new consent form","Unable to sign new consent form"],["How do I set up the Mobile app for vaccination events?","How do I set up the Mobile app for vaccination events?"]]],["Program Requests","Program Requests",[]],["Reports/Export","Reports/Export",[]],["Error/Issue","Error/Issue",[["I am getting an error logging into the mobile app","I am getting an error logging into the mobile app"]]]]],["PFT Module","PFT Module",[["Error/Issue","Error/Issue",[["Device Proxy Error","Device Proxy Error"],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["Why am I getting a security violation error?","Why am I getting a security violation error?"]]],["How-to","How-to",[["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"],["Change predicted values to NHANES","Change predicted values to NHANES"]]],["Program Requests","Program Requests",[]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How do I find a report to print?","How do I find a report to print?"]]]]],["Report Writer","Report Writer",[["How-to","How-to",[["How do I get the report writer install files?","How do I get the report writer install files?"]]]]],["SaaS Administration","SaaS Administration",[["How-to","How-to",[["How can I get a test environment to test latest version or test a new import?","How can I get a test environment to test latest version or test a new import?"],["How can I get upgraded to latest version of OHM?","How can I get upgraded to latest version of OHM?"],["Can you increase the time out length?","Can you increase the time out length?"],["How do I request a backup of my database and documents?","How do I request a backup of my database and documents?"]]],["Error/Issue","Error/Issue",[["System down or page not available.","System down or page not available."],["System Slowness","System Slowness"]]],["Program Requests","Program Requests",[["Deploy SSO Certificate","Deploy SSO Certificate"]]]]],["Safety","Safety",[["Error/Issue","Error/Issue",[["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why are cases missing from my OSHA report?","Why are cases missing from my OSHA report?"]]],["How-to","How-to",[["How can I add a new field to Safety","How can I add a new field to Safety"],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"]]],["Program Requests","Program Requests",[]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How do I get Establishment name to print on OSHA reports?","How do I get Establishment name to print on OSHA reports?"],["How do I get the latest changes to the OSHA electronic submission reports?","How do I get the latest changes to the OSHA electronic submission reports?"],["How do I get the OSHA reports for electronic submission?","How do I get the OSHA reports for electronic submission?"],["Why are cases missing from my OSHA report?","Why are cases missing from my OSHA report?"],["Why are cases not included in my electronic OSHA file?","Why are cases not included in my electronic OSHA file?"],["How do I find a report to print?","How do I find a report to print?"]]]]],["Scheduler","Scheduler",[["Error/Issue","Error/Issue",[["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"],["Why are employees not receiving questionnaire e-mails?","Why are employees not receiving questionnaire e-mails?"],["Why are scheduled appointments changing to No Show Before the appointment time?","Why are scheduled appointments changing to No Show Before the appointment time?"],["Why can't I see an appointment or appointment group?","Why can't I see an appointment or appointment group?"]]],["How-to","How-to",[["How can I add a new field to Scheduler?","How can I add a new field to Scheduler?"],["How do I setup appointment notification?","How do I setup appointment notification?"],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"],["How do I grant access to an appointment group?","How do I grant access to an appointment group?"],["How do I add a block out time?","How do I add a block out time?"],["How do I set up appointment reminder e-mails?","How do I set up appointment reminder e-mails?"],["How do I set up portal appointment availablity?","How do I set up portal appointment availablity?"]]],["Program Requests","Program Requests",[]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["Why are employees missing from my report?","Why are employees missing from my report?"],["Why did my scheduled job not run today?","Why did my scheduled job not run today?"],["How do I find a report to print?","How do I find a report to print?"]]]]],["Security","Security",[["Reports/Export","Reports/Export",[["How do I restrict users to only see certain reports?","How do I restrict users to only see certain reports?"]]],["Error/Issue","Error/Issue",[["I am being prompted to change my password every single day.","I am being prompted to change my password every single day."]]],["How-to","How-to",[["How do I inactivate a user account?","How do I inactivate a user account?"],["How do I restrict a user to see only employees at their location?","How do I restrict a user to see only employees at their location?"],["How do I set up a new user account?","How do I set up a new user account?"],["What security level is needed to do X?","What security level is needed to do X?"],["Org views are restricting access to lookup tables","Org views are restricting access to lookup tables"]]]]],["Self-Hosted","Self-Hosted",[["Error/Issue","Error/Issue",[["How do I save disc space?","How do I save disc space?"],["What does this installation error mean when installing new version?","What does this installation error mean when installing new version?"],["I am getting an error No Image/Document when trying to view a document?","I am getting an error No Image/Document when trying to view a document?"],["I need someone to walk me through the upgrade/installation","I need someone to walk me through the upgrade/installation"],["OHM application will not start","OHM application will not start"],["Server errors or issues","Server errors or issues"],["Tomcat service will not start","Tomcat service will not start"]]],["How-to","How-to",[["What version of Tomcat is supported with version ? of OHM?","What version of Tomcat is supported with version ? of OHM?"],["Where can I get the installation instructions for OHM?","Where can I get the installation instructions for OHM?"],["How can I get the installation package for the latest version of OHM?","How can I get the installation package for the latest version of OHM?"],["How can I get upgraded to latest version of OHM?","How can I get upgraded to latest version of OHM?"],["How can I get release notes for the latest version of OHM?","How can I get release notes for the latest version of OHM?"],["How do I upgrade my Tomcat and SQL?","How do I upgrade my Tomcat and SQL?"]]]]],["Services","Services",[["General Questions for Support","General Questions for Support",[]]]],["Support Center","Support Center",[["How-to","How-to",[["How can I mark someone as the new administrator for OHM tickets and e-mails?","How can I mark someone as the new administrator for OHM tickets and e-mails?"],["How to I update the contact and e-mail for OHM tickets/e-mails?","How to I update the contact and e-mail for OHM tickets/e-mails?"],["What does this release note item mean?","What does this release note item mean?"]]]]],["System settings","System settings",[["Archived","Archived",[]],["General Options","General Options",[["How do I change my timezone?","How do I change my timezone?"],["How do set up MD Guidelines with OHM?","How do set up MD Guidelines with OHM?"],["HOw do I change the signature template?","HOw do I change the signature template?"]]],["How-to","How-to",[["How do I change a security group to be able to do X thing?","How do I change a security group to be able to do X thing?"],["How do I convert historical code for a table where we are changing all the codes?","How do I convert historical code for a table where we are changing all the codes?"],["How do I find a specific table name in OHM?","How do I find a specific table name in OHM?"],["How do I setup an employee import from Workday?","How do I setup an employee import from Workday?"],["How do I setup SSO on my system?","How do I setup SSO on my system?"],["HOw do I set up Audit Logging?","HOw do I set up Audit Logging?"]]],["Imports","Imports",[["Can I get the layout for the Standard Demographics import?","Can I get the layout for the Standard Demographics import?"],["Can I import vaccine data from a spreadsheet?","Can I import vaccine data from a spreadsheet?"],["How do I setup an employee import from Workday?","How do I setup an employee import from Workday?"],["What does this import error mean - Could not execute statement on import?","What does this import error mean - Could not execute statement on import?"],["When importing 2 lab files for 1 person with same date, only 1 imports?","When importing 2 lab files for 1 person with same date, only 1 imports?"],["Why did my scheduled job not run today?","Why did my scheduled job not run today?"],["What does this import error mean?","What does this import error mean?"],["How to I set up a new import format?","How to I set up a new import format?"]]],["Language","Language",[["Does OHM have different languages?","Does OHM have different languages?"]]],["Reports/Export","Reports/Export",[["How do I restrict users to only see certain reports?","How do I restrict users to only see certain reports?"],["Why did my scheduled job not run today?","Why did my scheduled job not run today?"]]],["Scheduled Jobs","Scheduled Jobs",[["Why did my scheduled job not run today?","Why did my scheduled job not run today?"],["Why does the job status on Scheduled job say Misfired?","Why does the job status on Scheduled job say Misfired?"],["I need to change my encryption key","I need to change my encryption key"],["I need to modify a scheduled job","I need to modify a scheduled job"]]],["Security","Security",[["How do I restrict users to only see certain reports?","How do I restrict users to only see certain reports?"],["What is the minimum or maximum password length for OHM?","What is the minimum or maximum password length for OHM?"]]],["User and Group","User and Group",[]]]],["Sales","Sales",[["Who is my Account Manager?","Who is my Account Manager?",[]],["License Renewal","License Renewal",[]],["Purchase Training","Purchase Training",[]],["I need a custom report","I need a custom report",[]],["I have a question about an invoice","I have a question about an invoice",[]],["I need a quote","I need a quote",[]],["I need a demo","I need a demo",[]],["Attend a meeting with Sales","Attend a meeting with Sales",[]],["General questions for support","General questions for support",[]],["How much disk space is customer currently using?","How much disk space is customer currently using?",[]]]],["Vaccination","Vaccination",[["Error/Issue","Error/Issue",[["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"],["Compliance page is not showing correct due date or program information.","Compliance page is not showing correct due date or program information."]]],["How-to","How-to",[["How can I add a new field to Vaccinations?","How can I add a new field to Vaccinations?"],["How do I change PPD options?","How do I change PPD options?"],["How do I view what the PPD options are?","How do I view what the PPD options are?"],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"],["Remove from Compliance Screen","Remove from Compliance Screen"]]],["Imports","Imports",[["Can I import vaccine data from a spreadsheet?","Can I import vaccine data from a spreadsheet?"]]],["Program Requests","Program Requests",[]],["Reports/Export","Reports/Export",[["Can OHM send vaccination records to the state registry?","Can OHM send vaccination records to the state registry?"],["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["Why are employees missing from my report?","Why are employees missing from my report?"],["Why are vaccinations missing from my report?","Why are vaccinations missing from my report?"],["Why did my scheduled job not run today?","Why did my scheduled job not run today?"],["How to save a report to the My Saved Reports area?","How to save a report to the My Saved Reports area?"],["How do I find a report to print?","How do I find a report to print?"]]]]],["Workstation/Browser","Workstation/Browser",[["How-to","How-to",[["How to configure Edge in IE mode","How to configure Edge in IE mode"],["How to install Active X control?","How to install Active X control?"],["Web browser compatibility","Web browser compatibility"],["Web browser recommended settings","Web browser recommended settings"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000091145","subcategory_id":"helpdesk_ticket_custom_field_cf_area424327_551112_25000091145","item_id":"helpdesk_ticket_custom_field_cf_detail48618_551112_25000091145"}); //]]> </script> </div>
<label class=" control-label cf_regarding_551112-label " for="helpdesk_ticket_cf_regarding_551112">Regarding</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_regarding_551112]" id="helpdesk_ticket_custom_field_cf_regarding_551112"><option value="">...</option> <option data-id="25000091937" value="Customer And Technical Support">Customer And Technical Support</option> <option data-id="25000091938" value="Prospector Registration Login">Prospector Registration Login</option> <option data-id="25000091939" value="Prospector Suggestions Feedback">Prospector Suggestions Feedback</option> <option data-id="25000091940" value="Prospector How To List Products">Prospector How To List Products</option> <option data-id="25000091941" value="Prospector Pro Or Enterprise">Prospector Pro Or Enterprise</option> <option data-id="25000091942" value="Prospector Other">Prospector Other</option> <option data-id="25000091943" value="Abuse">Abuse</option></select> </div>
<label class=" required control-label cf_prospector_category_551112-label " for="helpdesk_ticket_cf_prospector_category_551112">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_prospector_category_551112_25000093300" name="helpdesk_ticket[custom_field][cf_prospector_category_551112]"><option value="">...</option> <option value="My Profile">My Profile</option> <option value="My Search">My Search</option> <option value="Material/ Ingredient Search">Material/ Ingredient Search</option> <option value="Technical Documentation / Data">Technical Documentation / Data</option> <option value="My Sample">My Sample</option> <option value="Supplier Contact / Information">Supplier Contact / Information</option> <option value="My Subscription/Billing">My Subscription/Billing</option> <option value="Resources & Tools">Resources & Tools</option> <option value="Privacy and Policy">Privacy and Policy</option></select><div class="level_2"><label class="required">Area</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_prospector_area_551112_25000093300" name="helpdesk_ticket[custom_field][cf_prospector_area_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Detail</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_prospector_detail_551112_25000093300" name="helpdesk_ticket[custom_field][cf_prospector_detail_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_prospector_category_551112_25000093300').nested_select_tag({"data_tree":[["My Profile","My Profile",[["Update my Contact","Update my Contact",[]],["Log In Options / Issues","Log In Options / Issues",[]]]],["My Search","My Search",[["Listing & Certification","Listing & Certification",[["I need help locating a Certificate","I need help locating a Certificate"],["I need to find a File Number","I need to find a File Number"],["I need help to find a CCN","I need help to find a CCN"],["I need help to find a File Number","I need help to find a File Number"],["I need help to find a Model","I need help to find a Model"],["I need help to find a Hourly Fire Resistance Rating","I need help to find a Hourly Fire Resistance Rating"]]]]],["Material/ Ingredient Search","Material/ Ingredient Search",[["Find a Formulation","Find a Formulation",[["I need help to find a formulation","I need help to find a formulation"],["I need help to find a formulation by Attributes","I need help to find a formulation by Attributes"],["I need help to find a formulation by Chemical Class","I need help to find a formulation by Chemical Class"],["I need help to find a formulation that is COA","I need help to find a formulation that is COA"],["I need help with formulations access","I need help with formulations access"],["I need to find starting point formulations","I need to find starting point formulations"],["I need to search ECOCERT Formulations","I need to search ECOCERT Formulations"],["I need to search REACH Formulations","I need to search REACH Formulations"],["I want to search Certified Formulations","I want to search Certified Formulations"]]],["Find a Material","Find a Material",[["I cannot access a material","I cannot access a material"],["I cannot export a material data","I cannot export a material data"],["I cannot search in my industry","I cannot search in my industry"],["I cannot search in other global regions","I cannot search in other global regions"],["I nedd help to find a resin","I nedd help to find a resin"],["I need help dowloading a document","I need help dowloading a document"],["I need help finding a material availability in my country","I need help finding a material availability in my country"],["I need help locating a ingredient for my formulation","I need help locating a ingredient for my formulation"],["I need help saving my search","I need help saving my search"],["I need help searching the site","I need help searching the site"],["I need help to email a PDF document","I need help to email a PDF document"],["I need help to find a plastic","I need help to find a plastic"],["I need help to find a raw material","I need help to find a raw material"],["I need help using the site","I need help using the site"],["I need help with a material for my project","I need help with a material for my project"],["I need help with access restrictions","I need help with access restrictions"],["I need help with Automotive material search","I need help with Automotive material search"],["I need help with material access","I need help with material access"],["I need material grade","I need material grade"],["I need Regulatory information","I need Regulatory information"],["I need to compare materials","I need to compare materials"],["I need to find a distributor in my country","I need to find a distributor in my country"],["I need to find a material Processing Data","I need to find a material Processing Data"],["I need to find a supplier in my country","I need to find a supplier in my country"],["I need to find Alternative materials","I need to find Alternative materials"],["I need to find Compliance information","I need to find Compliance information"],["I need to search by material Property","I need to search by material Property"],["I need to search in my working field","I need to search in my working field"],["I need Yellow Card informaiton","I need Yellow Card informaiton"],["I wan to search in a different industry","I wan to search in a different industry"],["I want to search by Application","I want to search by Application"],["I want to search by Attributes","I want to search by Attributes"],["I want to search by Certification","I want to search by Certification"],["I want to search by ingredient","I want to search by ingredient"],["I want to search by raw material","I want to search by raw material"],["I want to search in my working industry","I want to search in my working industry"]]]]],["Technical Documentation / Data","Technical Documentation / Data",[["Find Technical Data Information","Find Technical Data Information",[["I cannot access technical information","I cannot access technical information"],["I have not received technical information from the supplier","I have not received technical information from the supplier"],["I need help to email a PDF technical document","I need help to email a PDF technical document"],["I need help with material technical information","I need help with material technical information"],["I need help with technical document","I need help with technical document"],["I need material technical documents","I need material technical documents"],["I need product technical usage information","I need product technical usage information"],["I need the latest material datasheet","I need the latest material datasheet"],["I need to compare technical datasheets","I need to compare technical datasheets"],["I need to export property data","I need to export property data"],["I need to export technical data","I need to export technical data"],["I need to find a material Curve Data","I need to find a material Curve Data"],["I need to find a material Processing Data","I need to find a material Processing Data"],["I need to find a Technical Data Sheet","I need to find a Technical Data Sheet"],["I need visual material performance data","I need visual material performance data"]]]]],["My Sample","My Sample",[["Request a Sample","Request a Sample",[["I cannot check if my sample has been submitted","I cannot check if my sample has been submitted"],["I cannot order a sample","I cannot order a sample"],["I need help requesting samples","I need help requesting samples"],["I need help with my sample history","I need help with my sample history"],["I need to cancel my sample request","I need to cancel my sample request"],["I need to find an alternative sample for my formula","I need to find an alternative sample for my formula"]]],["Samples Status","Samples Status",[["I have not received a supplier's response","I have not received a supplier's response"],["I have not received my requested sample","I have not received my requested sample"],["I need a sample request update","I need a sample request update"],["I need information when my sample will arrive","I need information when my sample will arrive"],["I want to track my sample","I want to track my sample"]]],["Shipping","Shipping",[["I need to change my sample shipping address","I need to change my sample shipping address"],["I need to contact my sample's supplier","I need to contact my sample's supplier"],["I need to update my shipping carrier","I need to update my shipping carrier"],["I want to expedite the shipping for my sample","I want to expedite the shipping for my sample"],["Update a sample","Update a sample"]]],["Listing & Certification","Listing & Certification",[["I need help locating a Certificate","I need help locating a Certificate"],["I need help to find a CCN","I need help to find a CCN"],["I need help to find a File Number","I need help to find a File Number"],["I need help to find a Hourly Fire Resistance Rating","I need help to find a Hourly Fire Resistance Rating"],["I need help to find a Model","I need help to find a Model"],["I need to find a File Number","I need to find a File Number"]]]]],["Supplier Contact / Information","Supplier Contact / Information",[["Contact a Supplier","Contact a Supplier",[["I have not received my technical assistance from the supplier","I have not received my technical assistance from the supplier"],["I need a material delivery information","I need a material delivery information"],["I need a material shipping information","I need a material shipping information"],["I need a suppplier contact information","I need a suppplier contact information"],["I need help identifying a supplier","I need help identifying a supplier"],["I need help locationg a material distributor","I need help locationg a material distributor"],["I need help with a material order I haven't received","I need help with a material order I haven't received"],["I need help with formulation supplier","I need help with formulation supplier"],["I need help with supplier access","I need help with supplier access"],["I need material import information","I need material import information"],["I need supplier advice on a material application","I need supplier advice on a material application"],["I need supplier advice on a material selection","I need supplier advice on a material selection"],["I need supplier material technical assistance","I need supplier material technical assistance"],["I need to find a distributor in my country","I need to find a distributor in my country"],["I need to find a supplier in my country","I need to find a supplier in my country"],["I need to find an alternative material supplier","I need to find an alternative material supplier"],["I received the material and need the technical document","I received the material and need the technical document"],["I would like to order a material","I would like to order a material"]]],["Price / Quote","Price / Quote",[["I have not received my requested quote/pricing","I have not received my requested quote/pricing"],["I need a material Price","I need a material Price"],["I need a material Quote","I need a material Quote"],["I need a material/order Lead Time","I need a material/order Lead Time"],["I need material MOQ","I need material MOQ"],["I need pricing of a raw material","I need pricing of a raw material"],["I neeed to buy a material","I neeed to buy a material"],["I want to purchase a material","I want to purchase a material"]]]]],["My Subscription/Billing","My Subscription/Billing",[["My Payments / Invoice","My Payments / Invoice",[["I need help with an expired credit card","I need help with an expired credit card"],["I need help with payment not processed","I need help with payment not processed"],["I need my account subscription invoice","I need my account subscription invoice"],["I need my paid subscription invoice information","I need my paid subscription invoice information"],["I need my subscription invoice emailed to me","I need my subscription invoice emailed to me"],["I need to change my invoice address","I need to change my invoice address"],["I need to download my subscription invoice","I need to download my subscription invoice"],["I need to update my payment information","I need to update my payment information"],["I need to updated my credit card information","I need to updated my credit card information"]]],["My Subscription / Plan","My Subscription / Plan",[["I cannot access my paid subscription searching tools","I cannot access my paid subscription searching tools"],["I need help accesing my paid plan","I need help accesing my paid plan"],["I need help accessing advanced searching fundtions","I need help accessing advanced searching fundtions"],["I need help to renew my paid subscription","I need help to renew my paid subscription"],["I need help to update my team's members access","I need help to update my team's members access"],["I need my paid subscription status","I need my paid subscription status"],["I need my subscription renew date","I need my subscription renew date"],["I need to cancel my subscription","I need to cancel my subscription"],["I need to know when my subscription expires","I need to know when my subscription expires"],["I need to transfer my subscription","I need to transfer my subscription"],["I need to update my subscription","I need to update my subscription"],["I want to sign up for a paid plan","I want to sign up for a paid plan"],["I want to upgrade my paid subscription","I want to upgrade my paid subscription"]]],["Select a Subscription / Plan","Select a Subscription / Plan",[["I need help selecting a subscription plan","I need help selecting a subscription plan"],["I need help to sign up to my Company's Corporate account","I need help to sign up to my Company's Corporate account"],["I need help understading a subscription plan","I need help understading a subscription plan"],["I need help with a subscription to my Team","I need help with a subscription to my Team"],["I want to change my subscription plan","I want to change my subscription plan"],["I want to subscribe to a Basic plan","I want to subscribe to a Basic plan"],["I want to subscribe to a Monthly plan","I want to subscribe to a Monthly plan"],["I want to subscribe to a Plus plan","I want to subscribe to a Plus plan"],["I want to subscribe to a Premium plan","I want to subscribe to a Premium plan"],["I want to subscribe to a Unlimited plan","I want to subscribe to a Unlimited plan"],["I want to subscribe to a Yearly monthly plan","I want to subscribe to a Yearly monthly plan"],["I want to upgrade my plan","I want to upgrade my plan"]]]]],["Resources & Tools","Resources & Tools",[["About Prospector","About Prospector",[]],["Data Integration","Data Integration",[]],["Digital Marketing-Connect","Digital Marketing-Connect",[["I cannot access my leads","I cannot access my leads"]]],["eNewsletter","eNewsletter",[]],["Industries' Sites","Industries' Sites",[]],["Knowledge Center / Industry Information","Knowledge Center / Industry Information",[]],["List my materials on Prospector","List my materials on Prospector",[["I would like to list my company's products on Prospector (lead)","I would like to list my company's products on Prospector (lead)"],["I would like to market my materials (products)","I would like to market my materials (products)"]]],["Navigate/Search Prospector","Navigate/Search Prospector",[]],["News & Updates","News & Updates",[]],["Training Programs","Training Programs",[]],["Webinars","Webinars",[]]]],["Privacy and Policy","Privacy and Policy",[["Data Policy","Data Policy",[]],["Data Security","Data Security",[]],["Online Policies","Online Policies",[]],["Personal Data","Personal Data",[]],["Privacy Policy","Privacy Policy",[]],["Privacy Rules","Privacy Rules",[]],["Terms and Conditions","Terms and Conditions",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000093300","subcategory_id":"helpdesk_ticket_custom_field_cf_prospector_area_551112_25000093300","item_id":"helpdesk_ticket_custom_field_cf_prospector_detail_551112_25000093300"}); //]]> </script> </div>
<label class=" control-label cf_regarding_551112-label " for="helpdesk_ticket_cf_regarding_551112">Regarding</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_regarding_551112]" id="helpdesk_ticket_custom_field_cf_regarding_551112"><option value="">...</option> <option data-id="25000091937" value="Customer And Technical Support">Customer And Technical Support</option> <option data-id="25000091938" value="Prospector Registration Login">Prospector Registration Login</option> <option data-id="25000091939" value="Prospector Suggestions Feedback">Prospector Suggestions Feedback</option> <option data-id="25000091940" value="Prospector How To List Products">Prospector How To List Products</option> <option data-id="25000091941" value="Prospector Pro Or Enterprise">Prospector Pro Or Enterprise</option> <option data-id="25000091942" value="Prospector Other">Prospector Other</option> <option data-id="25000091943" value="Abuse">Abuse</option></select> </div>
<label class=" required control-label cf_prospector_category_551112-label " for="helpdesk_ticket_cf_prospector_category_551112">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_prospector_category_551112_25000091149" name="helpdesk_ticket[custom_field][cf_prospector_category_551112]"><option value="">...</option> <option value="My Profile">My Profile</option> <option value="My Search">My Search</option> <option value="Material/ Ingredient Search">Material/ Ingredient Search</option> <option value="Technical Documentation / Data">Technical Documentation / Data</option> <option value="My Sample">My Sample</option> <option value="Supplier Contact / Information">Supplier Contact / Information</option> <option value="My Subscription/Billing">My Subscription/Billing</option> <option value="Resources & Tools">Resources & Tools</option> <option value="Privacy and Policy">Privacy and Policy</option></select><div class="level_2"><label class="required">Area</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_prospector_area_551112_25000091149" name="helpdesk_ticket[custom_field][cf_prospector_area_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Detail</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_prospector_detail_551112_25000091149" name="helpdesk_ticket[custom_field][cf_prospector_detail_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_prospector_category_551112_25000091149').nested_select_tag({"data_tree":[["My Profile","My Profile",[["Update my Contact","Update my Contact",[]],["Log In Options / Issues","Log In Options / Issues",[]]]],["My Search","My Search",[["Listing & Certification","Listing & Certification",[["I need help locating a Certificate","I need help locating a Certificate"],["I need to find a File Number","I need to find a File Number"],["I need help to find a CCN","I need help to find a CCN"],["I need help to find a File Number","I need help to find a File Number"],["I need help to find a Model","I need help to find a Model"],["I need help to find a Hourly Fire Resistance Rating","I need help to find a Hourly Fire Resistance Rating"]]]]],["Material/ Ingredient Search","Material/ Ingredient Search",[["Find a Formulation","Find a Formulation",[["I need help to find a formulation","I need help to find a formulation"],["I need help to find a formulation by Attributes","I need help to find a formulation by Attributes"],["I need help to find a formulation by Chemical Class","I need help to find a formulation by Chemical Class"],["I need help to find a formulation that is COA","I need help to find a formulation that is COA"],["I need help with formulations access","I need help with formulations access"],["I need to find starting point formulations","I need to find starting point formulations"],["I need to search ECOCERT Formulations","I need to search ECOCERT Formulations"],["I need to search REACH Formulations","I need to search REACH Formulations"],["I want to search Certified Formulations","I want to search Certified Formulations"]]],["Find a Material","Find a Material",[["I cannot access a material","I cannot access a material"],["I cannot export a material data","I cannot export a material data"],["I cannot search in my industry","I cannot search in my industry"],["I cannot search in other global regions","I cannot search in other global regions"],["I nedd help to find a resin","I nedd help to find a resin"],["I need help dowloading a document","I need help dowloading a document"],["I need help finding a material availability in my country","I need help finding a material availability in my country"],["I need help locating a ingredient for my formulation","I need help locating a ingredient for my formulation"],["I need help saving my search","I need help saving my search"],["I need help searching the site","I need help searching the site"],["I need help to email a PDF document","I need help to email a PDF document"],["I need help to find a plastic","I need help to find a plastic"],["I need help to find a raw material","I need help to find a raw material"],["I need help using the site","I need help using the site"],["I need help with a material for my project","I need help with a material for my project"],["I need help with access restrictions","I need help with access restrictions"],["I need help with Automotive material search","I need help with Automotive material search"],["I need help with material access","I need help with material access"],["I need material grade","I need material grade"],["I need Regulatory information","I need Regulatory information"],["I need to compare materials","I need to compare materials"],["I need to find a distributor in my country","I need to find a distributor in my country"],["I need to find a material Processing Data","I need to find a material Processing Data"],["I need to find a supplier in my country","I need to find a supplier in my country"],["I need to find Alternative materials","I need to find Alternative materials"],["I need to find Compliance information","I need to find Compliance information"],["I need to search by material Property","I need to search by material Property"],["I need to search in my working field","I need to search in my working field"],["I need Yellow Card informaiton","I need Yellow Card informaiton"],["I wan to search in a different industry","I wan to search in a different industry"],["I want to search by Application","I want to search by Application"],["I want to search by Attributes","I want to search by Attributes"],["I want to search by Certification","I want to search by Certification"],["I want to search by ingredient","I want to search by ingredient"],["I want to search by raw material","I want to search by raw material"],["I want to search in my working industry","I want to search in my working industry"]]]]],["Technical Documentation / Data","Technical Documentation / Data",[["Find Technical Data Information","Find Technical Data Information",[["I cannot access technical information","I cannot access technical information"],["I have not received technical information from the supplier","I have not received technical information from the supplier"],["I need help to email a PDF technical document","I need help to email a PDF technical document"],["I need help with material technical information","I need help with material technical information"],["I need help with technical document","I need help with technical document"],["I need material technical documents","I need material technical documents"],["I need product technical usage information","I need product technical usage information"],["I need the latest material datasheet","I need the latest material datasheet"],["I need to compare technical datasheets","I need to compare technical datasheets"],["I need to export property data","I need to export property data"],["I need to export technical data","I need to export technical data"],["I need to find a material Curve Data","I need to find a material Curve Data"],["I need to find a material Processing Data","I need to find a material Processing Data"],["I need to find a Technical Data Sheet","I need to find a Technical Data Sheet"],["I need visual material performance data","I need visual material performance data"]]]]],["My Sample","My Sample",[["Request a Sample","Request a Sample",[["I cannot check if my sample has been submitted","I cannot check if my sample has been submitted"],["I cannot order a sample","I cannot order a sample"],["I need help requesting samples","I need help requesting samples"],["I need help with my sample history","I need help with my sample history"],["I need to cancel my sample request","I need to cancel my sample request"],["I need to find an alternative sample for my formula","I need to find an alternative sample for my formula"]]],["Samples Status","Samples Status",[["I have not received a supplier's response","I have not received a supplier's response"],["I have not received my requested sample","I have not received my requested sample"],["I need a sample request update","I need a sample request update"],["I need information when my sample will arrive","I need information when my sample will arrive"],["I want to track my sample","I want to track my sample"]]],["Shipping","Shipping",[["I need to change my sample shipping address","I need to change my sample shipping address"],["I need to contact my sample's supplier","I need to contact my sample's supplier"],["I need to update my shipping carrier","I need to update my shipping carrier"],["I want to expedite the shipping for my sample","I want to expedite the shipping for my sample"],["Update a sample","Update a sample"]]],["Listing & Certification","Listing & Certification",[["I need help locating a Certificate","I need help locating a Certificate"],["I need help to find a CCN","I need help to find a CCN"],["I need help to find a File Number","I need help to find a File Number"],["I need help to find a Hourly Fire Resistance Rating","I need help to find a Hourly Fire Resistance Rating"],["I need help to find a Model","I need help to find a Model"],["I need to find a File Number","I need to find a File Number"]]]]],["Supplier Contact / Information","Supplier Contact / Information",[["Contact a Supplier","Contact a Supplier",[["I have not received my technical assistance from the supplier","I have not received my technical assistance from the supplier"],["I need a material delivery information","I need a material delivery information"],["I need a material shipping information","I need a material shipping information"],["I need a suppplier contact information","I need a suppplier contact information"],["I need help identifying a supplier","I need help identifying a supplier"],["I need help locationg a material distributor","I need help locationg a material distributor"],["I need help with a material order I haven't received","I need help with a material order I haven't received"],["I need help with formulation supplier","I need help with formulation supplier"],["I need help with supplier access","I need help with supplier access"],["I need material import information","I need material import information"],["I need supplier advice on a material application","I need supplier advice on a material application"],["I need supplier advice on a material selection","I need supplier advice on a material selection"],["I need supplier material technical assistance","I need supplier material technical assistance"],["I need to find a distributor in my country","I need to find a distributor in my country"],["I need to find a supplier in my country","I need to find a supplier in my country"],["I need to find an alternative material supplier","I need to find an alternative material supplier"],["I received the material and need the technical document","I received the material and need the technical document"],["I would like to order a material","I would like to order a material"]]],["Price / Quote","Price / Quote",[["I have not received my requested quote/pricing","I have not received my requested quote/pricing"],["I need a material Price","I need a material Price"],["I need a material Quote","I need a material Quote"],["I need a material/order Lead Time","I need a material/order Lead Time"],["I need material MOQ","I need material MOQ"],["I need pricing of a raw material","I need pricing of a raw material"],["I neeed to buy a material","I neeed to buy a material"],["I want to purchase a material","I want to purchase a material"]]]]],["My Subscription/Billing","My Subscription/Billing",[["My Payments / Invoice","My Payments / Invoice",[["I need help with an expired credit card","I need help with an expired credit card"],["I need help with payment not processed","I need help with payment not processed"],["I need my account subscription invoice","I need my account subscription invoice"],["I need my paid subscription invoice information","I need my paid subscription invoice information"],["I need my subscription invoice emailed to me","I need my subscription invoice emailed to me"],["I need to change my invoice address","I need to change my invoice address"],["I need to download my subscription invoice","I need to download my subscription invoice"],["I need to update my payment information","I need to update my payment information"],["I need to updated my credit card information","I need to updated my credit card information"]]],["My Subscription / Plan","My Subscription / Plan",[["I cannot access my paid subscription searching tools","I cannot access my paid subscription searching tools"],["I need help accesing my paid plan","I need help accesing my paid plan"],["I need help accessing advanced searching fundtions","I need help accessing advanced searching fundtions"],["I need help to renew my paid subscription","I need help to renew my paid subscription"],["I need help to update my team's members access","I need help to update my team's members access"],["I need my paid subscription status","I need my paid subscription status"],["I need my subscription renew date","I need my subscription renew date"],["I need to cancel my subscription","I need to cancel my subscription"],["I need to know when my subscription expires","I need to know when my subscription expires"],["I need to transfer my subscription","I need to transfer my subscription"],["I need to update my subscription","I need to update my subscription"],["I want to sign up for a paid plan","I want to sign up for a paid plan"],["I want to upgrade my paid subscription","I want to upgrade my paid subscription"]]],["Select a Subscription / Plan","Select a Subscription / Plan",[["I need help selecting a subscription plan","I need help selecting a subscription plan"],["I need help to sign up to my Company's Corporate account","I need help to sign up to my Company's Corporate account"],["I need help understading a subscription plan","I need help understading a subscription plan"],["I need help with a subscription to my Team","I need help with a subscription to my Team"],["I want to change my subscription plan","I want to change my subscription plan"],["I want to subscribe to a Basic plan","I want to subscribe to a Basic plan"],["I want to subscribe to a Monthly plan","I want to subscribe to a Monthly plan"],["I want to subscribe to a Plus plan","I want to subscribe to a Plus plan"],["I want to subscribe to a Premium plan","I want to subscribe to a Premium plan"],["I want to subscribe to a Unlimited plan","I want to subscribe to a Unlimited plan"],["I want to subscribe to a Yearly monthly plan","I want to subscribe to a Yearly monthly plan"],["I want to upgrade my plan","I want to upgrade my plan"]]]]],["Resources & Tools","Resources & Tools",[["About Prospector","About Prospector",[]],["Data Integration","Data Integration",[]],["Digital Marketing-Connect","Digital Marketing-Connect",[["I cannot access my leads","I cannot access my leads"]]],["eNewsletter","eNewsletter",[]],["Industries' Sites","Industries' Sites",[]],["Knowledge Center / Industry Information","Knowledge Center / Industry Information",[]],["List my materials on Prospector","List my materials on Prospector",[["I would like to list my company's products on Prospector (lead)","I would like to list my company's products on Prospector (lead)"],["I would like to market my materials (products)","I would like to market my materials (products)"]]],["Navigate/Search Prospector","Navigate/Search Prospector",[]],["News & Updates","News & Updates",[]],["Training Programs","Training Programs",[]],["Webinars","Webinars",[]]]],["Privacy and Policy","Privacy and Policy",[["Data Policy","Data Policy",[]],["Data Security","Data Security",[]],["Online Policies","Online Policies",[]],["Personal Data","Personal Data",[]],["Privacy Policy","Privacy Policy",[]],["Privacy Rules","Privacy Rules",[]],["Terms and Conditions","Terms and Conditions",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000091149","subcategory_id":"helpdesk_ticket_custom_field_cf_prospector_area_551112_25000091149","item_id":"helpdesk_ticket_custom_field_cf_prospector_detail_551112_25000091149"}); //]]> </script> </div>
<label class=" required control-label cf_category685796_551112-label " for="helpdesk_ticket_cf_category685796_551112">License</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_category685796_551112_25000091146" name="helpdesk_ticket[custom_field][cf_category685796_551112]"><option value="">...</option> <option value="Manage Compliance / Safety (PureOHS)">Manage Compliance / Safety (PureOHS)</option> <option value="View Clinic Data (Employer Portal)">View Clinic Data (Employer Portal)</option> <option value="Sales">Sales</option></select><div class="level_2"><label class="required">Area</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_area877353_551112_25000091146" name="helpdesk_ticket[custom_field][cf_area877353_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Detail</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_detail993174_551112_25000091146" name="helpdesk_ticket[custom_field][cf_detail993174_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category685796_551112_25000091146').nested_select_tag({"data_tree":[["Manage Compliance / Safety (PureOHS)","Manage Compliance / Safety (PureOHS)",[["Admin Support","Admin Support",[["How do I renew my SSO certificate?","How do I renew my SSO certificate?"],["I need the release notes for PureOHS","I need the release notes for PureOHS"],["I need to designate a new administrator","I need to designate a new administrator"],["I need to update my contacts","I need to update my contacts"],["When is the next scheduled outage?","When is the next scheduled outage?"],["Error uploading document - File content does not match file extension","Error uploading document - File content does not match file extension"]]],["Appointments","Appointments",[["Feature Request","Feature Request"],["How do I add/edit/delete an appointment?","How do I add/edit/delete an appointment?"],["How do I add slots?","How do I add slots?"],["I am getting an error on my appointment.","I am getting an error on my appointment."],["I am missing slots that I need to use to make an appointment","I am missing slots that I need to use to make an appointment"],["Time zone is incorrect in PureOHS","Time zone is incorrect in PureOHS"],["What happened to my appointment?","What happened to my appointment?"]]],["Browser","Browser",[["I have an incompatible browser, what do I need to do?","I have an incompatible browser, what do I need to do?"]]],["Case","Case",[["I am getting an Error in Case Management","I am getting an Error in Case Management"],["I am missing tasks from a case","I am missing tasks from a case"],["LWD/RWD days not correct","LWD/RWD days not correct"],["OSHA Log problem","OSHA Log problem"]]],["Companies","Companies",[["How do I add a new Org Group?","How do I add a new Org Group?"],["How do I add a new Org Group Structure?","How do I add a new Org Group Structure?"]]],["Dashboard","Dashboard",[["How do I create a new My Dashbord/Organization Dashboard?","How do I create a new My Dashbord/Organization Dashboard?"],["I am not seeing the correct data on the dashboard","I am not seeing the correct data on the dashboard"],["My dashboard has disappeared","My dashboard has disappeared"],["My dashboard will not load","My dashboard will not load"],["Organization Saved dashboards are missing","Organization Saved dashboards are missing"]]],["Document Review","Document Review",[["Getting an error when reviewing documents that have been uploaded by employees","Getting an error when reviewing documents that have been uploaded by employees"]]],["Documents Upload","Documents Upload",[["How do I upload my document into PureOHS?","How do I upload my document into PureOHS?"]]],["eForms","eForms",[["Need a new eForm developed","Need a new eForm developed"],["Need an eForm changed","Need an eForm changed"],["Not working as expected","Not working as expected"]]],["Encounters","Encounters",[["Error Uploading Document - File content does not match file extension","Error Uploading Document - File content does not match file extension"],["I am getting an Error in Encounters","I am getting an Error in Encounters"],["I cannot see all the encounters that I should be able to see in PureOHS","I cannot see all the encounters that I should be able to see in PureOHS"],["I can't save something in my encounter","I can't save something in my encounter"],["I have incorrect data appearing in a field","I have incorrect data appearing in a field"],["I need to change my homepage","I need to change my homepage"]]],["Events","Events",[["How do I change my vaccine inventory","How do I change my vaccine inventory"],["How do I set up an Event","How do I set up an Event"],["How do I start an Event?","How do I start an Event?"]]],["External Equipment","External Equipment",[["How do I install an signature pad?","How do I install an signature pad?"],["My audiometer is not transferring into PureOHS","My audiometer is not transferring into PureOHS"],["My portacount is not transferring into PureOHS","My portacount is not transferring into PureOHS"],["My signature pad is not working","My signature pad is not working"],["My spirometer is not transferring into PureOHS","My spirometer is not transferring into PureOHS"],["My vision screener is not transferring into PureOHS","My vision screener is not transferring into PureOHS"],["Need help setting up my audiometer to transfer to PureOHS","Need help setting up my audiometer to transfer to PureOHS"],["Need help setting up my portacount to transfer into PureOHS","Need help setting up my portacount to transfer into PureOHS"],["Need help setting up my spirometer to transfer to PureOHS","Need help setting up my spirometer to transfer to PureOHS"],["Need help setting up my vision screener to transfer to PureOHS","Need help setting up my vision screener to transfer to PureOHS"]]],["Feature request","Feature request",[["I would like to request a new feature...","I would like to request a new feature..."]]],["Imports","Imports",[["How is an import set up or changed?","How is an import set up or changed?"],["How do I correct an import error I am receiving?","How do I correct an import error I am receiving?"],["Need to have my import run manually","Need to have my import run manually"],["Need to test an import from a new HR system","Need to test an import from a new HR system"]]],["Incidents","Incidents",[["Errors on Incidents","Errors on Incidents"],["How do I add/view/edit/delete Incident Records?","How do I add/view/edit/delete Incident Records?"],["Questions about Incidents","Questions about Incidents"],["Time zone is incorrect in PureOHS","Time zone is incorrect in PureOHS"]]],["Injuries/Illnesses","Injuries/Illnesses",[["Error on Injuries/Illnesses","Error on Injuries/Illnesses"],["How do I add LWD/RWD and OSHA information to an Injury/Illness record?","How do I add LWD/RWD and OSHA information to an Injury/Illness record?"],["How do Injuries I add/view/edit/delete Injuries/Illness record?","How do Injuries I add/view/edit/delete Injuries/Illness record?"],["Questions about Injuries/Illnesses","Questions about Injuries/Illnesses"]]],["Investigations","Investigations",[["Can an Injury record be added to an Investigation?","Can an Injury record be added to an Investigation?"],["Error on Investigations","Error on Investigations"],["How do I add/view/edit/delete an Investigation?","How do I add/view/edit/delete an Investigation?"],["Questions about investigations","Questions about investigations"]]],["Login Screen","Login Screen",[["Can't log in - Activation email not received or expired","Can't log in - Activation email not received or expired"],["Can't log in - I don't know why","Can't log in - I don't know why"],["Can't log in - I forgot my password","Can't log in - I forgot my password"],["Can't log in - I forgot username","Can't log in - I forgot username"],["Can't log in - my account is locked","Can't log in - my account is locked"],["Can't log in - My password is expired and I don't remember the old one","Can't log in - My password is expired and I don't remember the old one"],["Can't log in -Forgot Organization number","Can't log in -Forgot Organization number"],["Can't log in -Not getting the email to reset my password","Can't log in -Not getting the email to reset my password"],["Getting an Error - Invalid Token Error","Getting an Error - Invalid Token Error"],["Getting an error - Invalid Organization, username or password","Getting an error - Invalid Organization, username or password"],["System Error Message","System Error Message"]]],["Medical Chart","Medical Chart",[["Data incorrect on the Medical Chart","Data incorrect on the Medical Chart"],["I need my vaccines out of PureOHS","I need my vaccines out of PureOHS"]]],["Notifications","Notifications",[["Configure/Setup Notifications","Configure/Setup Notifications"],["Duplicate notifications going out","Duplicate notifications going out"],["How do I configure the Portal Notifications option?","How do I configure the Portal Notifications option?"],["Nofication emails did not go out of PureOHS","Nofication emails did not go out of PureOHS"],["Too many notification emails went out of PureOHS","Too many notification emails went out of PureOHS"]]],["People","People",[["Cannot Update person record (name, ID, SSN, status, hire date, termination date)","Cannot Update person record (name, ID, SSN, status, hire date, termination date)"],["Getting an error in Manage>People","Getting an error in Manage>People"],["I cannot find the person I am searching for.","I cannot find the person I am searching for."]]],["Programs","Programs",[["How to change who is enrolled in the Program","How to change who is enrolled in the Program"],["How to set up a new program","How to set up a new program"],["People are showing as compliant who should not be","People are showing as compliant who should not be"],["People are showing as not compliant when they should not be","People are showing as not compliant when they should not be"],["Programs not activating","Programs not activating"]]],["Reports","Reports",[["Getting an error when running a report","Getting an error when running a report"],["How do I create an Organizational Saved Report?","How do I create an Organizational Saved Report?"],["How to create a chart in a PureOHS report","How to create a chart in a PureOHS report"],["I need a change made to a report","I need a change made to a report"],["I need a new report","I need a new report"],["Reports will not load in PureOHS","Reports will not load in PureOHS"],["What report can I use to find ....?","What report can I use to find ....?"]]],["System Information","System Information",[["Do you have the recent SOC report?","Do you have the recent SOC report?"],["How often do you do database backups","How often do you do database backups"]]],["Tasks","Tasks",[["A task is not working correctly","A task is not working correctly"],["How do I set up a task?","How do I set up a task?"],["I am getting an error on a task","I am getting an error on a task"]]],["Users and Roles","Users and Roles",[["Can I change a username?","Can I change a username?"],["How do I add a large group of new users?","How do I add a large group of new users?"],["How do I add a new user?","How do I add a new user?"],["How do I add security/permissions to a role?","How do I add security/permissions to a role?"],["How do I create a Data Role","How do I create a Data Role"]]]]],["View Clinic Data (Employer Portal)","View Clinic Data (Employer Portal)",[["Administrator Support","Administrator Support",[["I need to delete data from the portal","I need to delete data from the portal"],["How do I create a Data Role for an older Employer Portal organization?","How do I create a Data Role for an older Employer Portal organization?"],["Questions about how Consolidated Portal works","Questions about how Consolidated Portal works"],["Sync the passwords for the systocadmin user","Sync the passwords for the systocadmin user"],["Tenant Setup","Tenant Setup"]]],["Browser","Browser",[["I have an incompatible browser - what do I need to do?","I have an incompatible browser - what do I need to do?"]]],["Dashboard","Dashboard",[["Dashboard looks different","Dashboard looks different"],["How to select the company on the dashboard","How to select the company on the dashboard"],["How to select the date range on the dashboard","How to select the date range on the dashboard"],["I am not able to see the records I am expecting in PureOHS","I am not able to see the records I am expecting in PureOHS"],["I am unable to open documents","I am unable to open documents"],["I don't see all my companies in PureOHS","I don't see all my companies in PureOHS"],["Injury Question","Injury Question"],["Invoice question","Invoice question"],["My customer is not seeing their results","My customer is not seeing their results"],["My dashboard will not load","My dashboard will not load"],["Request for forms from clinic","Request for forms from clinic"],["Time zone is incorrect in PureOHS","Time zone is incorrect in PureOHS"],["I am getting an error","I am getting an error"]]],["eForms","eForms",[]],["Encounters","Encounters",[]],["Feature request","Feature request",[["I would like to request a new feature...","I would like to request a new feature..."]]],["Login Screen","Login Screen",[["Can't log in - Activation email not received or expired","Can't log in - Activation email not received or expired"],["Can't log in - I don't know why","Can't log in - I don't know why"],["Can't log in - I forgot my password","Can't log in - I forgot my password"],["Can't log in - I forgot username","Can't log in - I forgot username"],["Can't log in - my account is locked","Can't log in - my account is locked"],["Can't log in - My password is expired and I don't remember the old one","Can't log in - My password is expired and I don't remember the old one"],["Can't log in -Forgot Organization number","Can't log in -Forgot Organization number"],["Can't log in -Not getting the email to reset my password","Can't log in -Not getting the email to reset my password"],["Getting an error - Invalid Token Error","Getting an error - Invalid Token Error"],["Getting an error - Invalid Organization, username or password","Getting an error - Invalid Organization, username or password"]]],["Manage>Companies","Manage>Companies",[["I have duplicate companies. How can that be corrected?","I have duplicate companies. How can that be corrected?"]]],["Notifications","Notifications",[["Notifications not going out","Notifications not going out"],["Too many notifications going out for invoices","Too many notifications going out for invoices"]]],["SYSTOC","SYSTOC",[["Data is not coming over from SYSTOC - SYSTOC Data Client stuck in Pending","Data is not coming over from SYSTOC - SYSTOC Data Client stuck in Pending"],["Data is not coming over from SYSTOC - SYSTOC Error in Queue View","Data is not coming over from SYSTOC - SYSTOC Error in Queue View"],["Getting an error - Cannot get access token when setting up a new company","Getting an error - Cannot get access token when setting up a new company"],["Getting an error in the SYSTOC Queue View","Getting an error in the SYSTOC Queue View"]]],["User","User",[["Need a new person added/deleted from my company","Need a new person added/deleted from my company"]]]]],["Sales","Sales",[["Who is my Account Manager?","Who is my Account Manager?",[]],["License Renewal","License Renewal",[]],["Purchase Training","Purchase Training",[]],["I have a question about my invoice","I have a question about my invoice",[]],["I need a quote","I need a quote",[]],["I need a demo","I need a demo",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000091146","subcategory_id":"helpdesk_ticket_custom_field_cf_area877353_551112_25000091146","item_id":"helpdesk_ticket_custom_field_cf_detail993174_551112_25000091146"}); //]]> </script> </div>
<label class=" required control-label cf_i_am_a_551112-label " for="helpdesk_ticket_cf_i_am_a_551112">I am a...</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_i_am_a_551112_25000089946" name="helpdesk_ticket[custom_field][cf_i_am_a_551112]"><option value="">...</option> <option value="Company Admin or Individual Account">Company Admin or Individual Account</option> <option value="Trainee or Learner">Trainee or Learner</option> <option value="Having System / Technical Questions">Having System / Technical Questions</option></select><div class="level_2"><label class="required">Question about...</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_i_have_a_question_about_551112_25000089946" name="helpdesk_ticket[custom_field][cf_i_have_a_question_about_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Specifically...</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_details_551112_25000089946" name="helpdesk_ticket[custom_field][cf_details_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_i_am_a_551112_25000089946').nested_select_tag({"data_tree":[["Company Admin or Individual Account","Company Admin or Individual Account",[["Assessments/Compentencies","Assessments/Compentencies",[["Autoroute","Autoroute"],["Remove","Remove"],["Reset","Reset"]]],["Assignments and Notifications","Assignments and Notifications",[["Creating or Modifying Custom Diplomas","Creating or Modifying Custom Diplomas"],["Customizing email notifications","Customizing email notifications"],["How to assign training","How to assign training"],["How to enable and disable notifications for assigned training.","How to enable and disable notifications for assigned training."],["Incorrect information in training","Incorrect information in training"],["Learners/Trainees did not receive notifications for their training.","Learners/Trainees did not receive notifications for their training."],["Learners/Trainees received a training notification that they shouldn't have.","Learners/Trainees received a training notification that they shouldn't have."],["Making changes to an assignment","Making changes to an assignment"],["Providing a diploma when training is done","Providing a diploma when training is done"],["Questions about the due date","Questions about the due date"],["Recurring assignment settings","Recurring assignment settings"],["Training didn't generate a diploma","Training didn't generate a diploma"],["Training on the home page that shouldn't be there","Training on the home page that shouldn't be there"]]],["Audiences","Audiences",[["Course Resource Not appearing on To Do List / Learning Plan","Course Resource Not appearing on To Do List / Learning Plan"],["Editing an existing audience","Editing an existing audience"],["Setting up an audience","Setting up an audience"]]],["Change or Feature Request","Change or Feature Request",[["Enabling/Disabling Feature","Enabling/Disabling Feature"]]],["Managing Credit and Enrollments","Managing Credit and Enrollments",[["Adjusting an Enrollment","Adjusting an Enrollment"]]],["OnDemand Messaging System","OnDemand Messaging System",[["How to use the Messaging system","How to use the Messaging system"],["Message sent in error","Message sent in error"],["Messages not appearing","Messages not appearing"]]],["OSHA Courses","OSHA Courses",[["Errors with Procotored OSHA Training","Errors with Procotored OSHA Training"],["Need to make changes to information on an OSHA card","Need to make changes to information on an OSHA card"],["OSHA Timer Questions","OSHA Timer Questions"],["Other OSHA Questions","Other OSHA Questions"],["Questions about the OSHA card process","Questions about the OSHA card process"],["Questions about the OSHA training","Questions about the OSHA training"]]],["People and the Organization","People and the Organization",[["A user account is inactive","A user account is inactive"],["Changing User Permissions","Changing User Permissions"],["Creating Custom Roles","Creating Custom Roles"],["Creating Organization Units and Groups","Creating Organization Units and Groups"],["Getting an error while running an import","Getting an error while running an import"],["Importing users into the system","Importing users into the system"],["Modifying a User Account","Modifying a User Account"],["Modifying Organization Unites and Groups","Modifying Organization Unites and Groups"],["Problems with Company Name on login screen","Problems with Company Name on login screen"],["User does not have an account","User does not have an account"],["User has a duplicate account","User has a duplicate account"]]],["Purchasing Training on OnDemand","Purchasing Training on OnDemand",[["Billing Adjustments/Questions","Billing Adjustments/Questions"],["Can't find training","Can't find training"],["Credit Card Transaction Issue","Credit Card Transaction Issue"],["How to Purchase / Which Training to Purchase","How to Purchase / Which Training to Purchase"],["Problems with Codes","Problems with Codes"],["Purchased Training not appearing","Purchased Training not appearing"],["Refund Request (INTERNAL ONLY)","Refund Request (INTERNAL ONLY)"],["Request for Receipt","Request for Receipt"],["Training not purchasable","Training not purchasable"],["Using Codes","Using Codes"],["Wrong Training Purchased","Wrong Training Purchased"]]],["Reports","Reports",[["Changing or deleting scheduled reports","Changing or deleting scheduled reports"],["Expected data not appearing on a report","Expected data not appearing on a report"],["Problems with an Ad-Hoc Report","Problems with an Ad-Hoc Report"],["Questions about reports","Questions about reports"],["Setting up an Ad-hoc report","Setting up an Ad-hoc report"],["Setting up scheduled reports","Setting up scheduled reports"],["Unexpected Data showing up on a report (DUPLICATE OF ABOVE CATEGORY)","Unexpected Data showing up on a report (DUPLICATE OF ABOVE CATEGORY)"],["Unexpected Results in a Scheduled Report","Unexpected Results in a Scheduled Report"],["Unexpected Results in a Report","Unexpected Results in a Report"]]],["Sales or Contract Questions","Sales or Contract Questions",[["Contract Delivery (Internal Only)","Contract Delivery (Internal Only)"],["Contract Renewals (Internal Only)","Contract Renewals (Internal Only)"],["License Expired or Missing","License Expired or Missing"],["Questions about my contract","Questions about my contract"]]],["Talent Profile","Talent Profile",[["Errors with Performance Document","Errors with Performance Document"]]],["Training Library","Training Library",[["Adding training to the library","Adding training to the library"],["Changing training in the library","Changing training in the library"],["Course not launching","Course not launching"],["Create/Edit Certificate/Mapping Curicula","Create/Edit Certificate/Mapping Curicula"],["Creating or modifying training in the library (DUPLICATE OF ABOVE CATEGORY)","Creating or modifying training in the library (DUPLICATE OF ABOVE CATEGORY)"],["Creating training with the Powerpoint conversion tool","Creating training with the Powerpoint conversion tool"],["Errors with Powerpoint conversion tool","Errors with Powerpoint conversion tool"],["Getting a list of training in the library","Getting a list of training in the library"],["Organizing Training","Organizing Training"],["Outside / Offline Learning","Outside / Offline Learning"],["Technical Issue with content","Technical Issue with content"]]]]],["Trainee or Learner","Trainee or Learner",[["Assignments and Notifications","Assignments and Notifications",[["Help with Job Aides","Help with Job Aides"],["How to review training that's already finished","How to review training that's already finished"],["Incorrect information in training","Incorrect information in training"],["Learners/Trainees did not receive notifications for their training.","Learners/Trainees did not receive notifications for their training."],["Learners/Trainees received a training notification that they shouldn't have.","Learners/Trainees received a training notification that they shouldn't have."],["Printing a diploma","Printing a diploma"],["Questions about the due date","Questions about the due date"],["Training didn't generate a diploma","Training didn't generate a diploma"],["Training on the home page that shouldn't be there","Training on the home page that shouldn't be there"]]],["Messaging System","Messaging System",[["How to use the Messaging system","How to use the Messaging system"],["Message sent in error","Message sent in error"],["Messages not appearing","Messages not appearing"],["Request to be Excused or Marked Complete","Request to be Excused or Marked Complete"]]],["OSHA Courses","OSHA Courses",[["Errors with Procotored OSHA Training","Errors with Procotored OSHA Training"],["Failing a test in OSHA","Failing a test in OSHA"],["Need to make changes to information on an OSHA card","Need to make changes to information on an OSHA card"],["OSHA Card Replacement Request","OSHA Card Replacement Request"],["OSHA Expiration Date Questions","OSHA Expiration Date Questions"],["OSHA Timer Questions","OSHA Timer Questions"],["Other OSHA Questions","Other OSHA Questions"],["Questions about the OSHA card process","Questions about the OSHA card process"],["Questions about the OSHA training","Questions about the OSHA training"],["Updating OSHA Mailing Address","Updating OSHA Mailing Address"]]],["Accessing the System","Accessing the System",[["A user account is inactive","A user account is inactive"],["Problems with Company Name on login screen","Problems with Company Name on login screen"],["User does not have an account","User does not have an account"],["User having trouble logging in with their password","User having trouble logging in with their password"]]],["Taking Training","Taking Training",[["Assigned training won't load","Assigned training won't load"],["Course not saving progress","Course not saving progress"],["Expected training doesn't appear on the home page","Expected training doesn't appear on the home page"],["Reviewing completed training","Reviewing completed training"],["Verifying Diplomas","Verifying Diplomas"]]]]],["Having System / Technical Questions","Having System / Technical Questions",[["Environments","Environments",[["ELMS system cache (internal)","ELMS system cache (internal)"],["Errors in the Production environment","Errors in the Production environment"],["Errors in the UAT, Sandbox or Training environment","Errors in the UAT, Sandbox or Training environment"],["Getting access to the UAT, Sandbox, or Training environment","Getting access to the UAT, Sandbox, or Training environment"],["Request to refresh the UAT, Sandbox or Training environment","Request to refresh the UAT, Sandbox or Training environment"]]],["Functionality","Functionality",[["Create/Edit Domain level","Create/Edit Domain level"],["Dashboards and Widgets","Dashboards and Widgets"]]],["HR Data Feed and SSO","HR Data Feed and SSO",[["Data Feed Errors","Data Feed Errors"],["Questions about my Data Feed","Questions about my Data Feed"],["Setting up Single Sign-On","Setting up Single Sign-On"],["Settup up a Data Feed","Settup up a Data Feed"],["Troubleshooting Single Sign-On Errors","Troubleshooting Single Sign-On Errors"]]],["Network Issues","Network Issues",[["Unable to connect or slow connection","Unable to connect or slow connection"],["Unsupported browser","Unsupported browser"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000089946","subcategory_id":"helpdesk_ticket_custom_field_cf_i_have_a_question_about_551112_25000089946","item_id":"helpdesk_ticket_custom_field_cf_details_551112_25000089946"}); //]]> </script> </div>
<label class=" required control-label cf_i_am_a_551112-label " for="helpdesk_ticket_cf_i_am_a_551112">I am a...</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_i_am_a_551112_25000089951" name="helpdesk_ticket[custom_field][cf_i_am_a_551112]"><option value="">...</option> <option value="Company Admin or Individual Account">Company Admin or Individual Account</option> <option value="Trainee or Learner">Trainee or Learner</option> <option value="Having System / Technical Questions">Having System / Technical Questions</option></select><div class="level_2"><label class="required">Question about...</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_i_have_a_question_about_551112_25000089951" name="helpdesk_ticket[custom_field][cf_i_have_a_question_about_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Specifically...</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_details_551112_25000089951" name="helpdesk_ticket[custom_field][cf_details_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_i_am_a_551112_25000089951').nested_select_tag({"data_tree":[["Company Admin or Individual Account","Company Admin or Individual Account",[["Assessments/Compentencies","Assessments/Compentencies",[["Autoroute","Autoroute"],["Remove","Remove"],["Reset","Reset"]]],["Assignments and Notifications","Assignments and Notifications",[["Creating or Modifying Custom Diplomas","Creating or Modifying Custom Diplomas"],["Customizing email notifications","Customizing email notifications"],["How to assign training","How to assign training"],["How to enable and disable notifications for assigned training.","How to enable and disable notifications for assigned training."],["Incorrect information in training","Incorrect information in training"],["Learners/Trainees did not receive notifications for their training.","Learners/Trainees did not receive notifications for their training."],["Learners/Trainees received a training notification that they shouldn't have.","Learners/Trainees received a training notification that they shouldn't have."],["Making changes to an assignment","Making changes to an assignment"],["Providing a diploma when training is done","Providing a diploma when training is done"],["Questions about the due date","Questions about the due date"],["Recurring assignment settings","Recurring assignment settings"],["Training didn't generate a diploma","Training didn't generate a diploma"],["Training on the home page that shouldn't be there","Training on the home page that shouldn't be there"]]],["Audiences","Audiences",[["Course Resource Not appearing on To Do List / Learning Plan","Course Resource Not appearing on To Do List / Learning Plan"],["Editing an existing audience","Editing an existing audience"],["Setting up an audience","Setting up an audience"]]],["Change or Feature Request","Change or Feature Request",[["Enabling/Disabling Feature","Enabling/Disabling Feature"]]],["Managing Credit and Enrollments","Managing Credit and Enrollments",[["Adjusting an Enrollment","Adjusting an Enrollment"]]],["OnDemand Messaging System","OnDemand Messaging System",[["How to use the Messaging system","How to use the Messaging system"],["Message sent in error","Message sent in error"],["Messages not appearing","Messages not appearing"]]],["OSHA Courses","OSHA Courses",[["Errors with Procotored OSHA Training","Errors with Procotored OSHA Training"],["Need to make changes to information on an OSHA card","Need to make changes to information on an OSHA card"],["OSHA Timer Questions","OSHA Timer Questions"],["Other OSHA Questions","Other OSHA Questions"],["Questions about the OSHA card process","Questions about the OSHA card process"],["Questions about the OSHA training","Questions about the OSHA training"]]],["People and the Organization","People and the Organization",[["A user account is inactive","A user account is inactive"],["Changing User Permissions","Changing User Permissions"],["Creating Custom Roles","Creating Custom Roles"],["Creating Organization Units and Groups","Creating Organization Units and Groups"],["Getting an error while running an import","Getting an error while running an import"],["Importing users into the system","Importing users into the system"],["Modifying a User Account","Modifying a User Account"],["Modifying Organization Unites and Groups","Modifying Organization Unites and Groups"],["Problems with Company Name on login screen","Problems with Company Name on login screen"],["User does not have an account","User does not have an account"],["User has a duplicate account","User has a duplicate account"]]],["Purchasing Training on OnDemand","Purchasing Training on OnDemand",[["Billing Adjustments/Questions","Billing Adjustments/Questions"],["Can't find training","Can't find training"],["Credit Card Transaction Issue","Credit Card Transaction Issue"],["How to Purchase / Which Training to Purchase","How to Purchase / Which Training to Purchase"],["Problems with Codes","Problems with Codes"],["Purchased Training not appearing","Purchased Training not appearing"],["Refund Request (INTERNAL ONLY)","Refund Request (INTERNAL ONLY)"],["Request for Receipt","Request for Receipt"],["Training not purchasable","Training not purchasable"],["Using Codes","Using Codes"],["Wrong Training Purchased","Wrong Training Purchased"]]],["Reports","Reports",[["Changing or deleting scheduled reports","Changing or deleting scheduled reports"],["Expected data not appearing on a report","Expected data not appearing on a report"],["Problems with an Ad-Hoc Report","Problems with an Ad-Hoc Report"],["Questions about reports","Questions about reports"],["Setting up an Ad-hoc report","Setting up an Ad-hoc report"],["Setting up scheduled reports","Setting up scheduled reports"],["Unexpected Data showing up on a report (DUPLICATE OF ABOVE CATEGORY)","Unexpected Data showing up on a report (DUPLICATE OF ABOVE CATEGORY)"],["Unexpected Results in a Scheduled Report","Unexpected Results in a Scheduled Report"],["Unexpected Results in a Report","Unexpected Results in a Report"]]],["Sales or Contract Questions","Sales or Contract Questions",[["Contract Delivery (Internal Only)","Contract Delivery (Internal Only)"],["Contract Renewals (Internal Only)","Contract Renewals (Internal Only)"],["License Expired or Missing","License Expired or Missing"],["Questions about my contract","Questions about my contract"]]],["Talent Profile","Talent Profile",[["Errors with Performance Document","Errors with Performance Document"]]],["Training Library","Training Library",[["Adding training to the library","Adding training to the library"],["Changing training in the library","Changing training in the library"],["Course not launching","Course not launching"],["Create/Edit Certificate/Mapping Curicula","Create/Edit Certificate/Mapping Curicula"],["Creating or modifying training in the library (DUPLICATE OF ABOVE CATEGORY)","Creating or modifying training in the library (DUPLICATE OF ABOVE CATEGORY)"],["Creating training with the Powerpoint conversion tool","Creating training with the Powerpoint conversion tool"],["Errors with Powerpoint conversion tool","Errors with Powerpoint conversion tool"],["Getting a list of training in the library","Getting a list of training in the library"],["Organizing Training","Organizing Training"],["Outside / Offline Learning","Outside / Offline Learning"],["Technical Issue with content","Technical Issue with content"]]]]],["Trainee or Learner","Trainee or Learner",[["Assignments and Notifications","Assignments and Notifications",[["Help with Job Aides","Help with Job Aides"],["How to review training that's already finished","How to review training that's already finished"],["Incorrect information in training","Incorrect information in training"],["Learners/Trainees did not receive notifications for their training.","Learners/Trainees did not receive notifications for their training."],["Learners/Trainees received a training notification that they shouldn't have.","Learners/Trainees received a training notification that they shouldn't have."],["Printing a diploma","Printing a diploma"],["Questions about the due date","Questions about the due date"],["Training didn't generate a diploma","Training didn't generate a diploma"],["Training on the home page that shouldn't be there","Training on the home page that shouldn't be there"]]],["Messaging System","Messaging System",[["How to use the Messaging system","How to use the Messaging system"],["Message sent in error","Message sent in error"],["Messages not appearing","Messages not appearing"],["Request to be Excused or Marked Complete","Request to be Excused or Marked Complete"]]],["OSHA Courses","OSHA Courses",[["Errors with Procotored OSHA Training","Errors with Procotored OSHA Training"],["Failing a test in OSHA","Failing a test in OSHA"],["Need to make changes to information on an OSHA card","Need to make changes to information on an OSHA card"],["OSHA Card Replacement Request","OSHA Card Replacement Request"],["OSHA Expiration Date Questions","OSHA Expiration Date Questions"],["OSHA Timer Questions","OSHA Timer Questions"],["Other OSHA Questions","Other OSHA Questions"],["Questions about the OSHA card process","Questions about the OSHA card process"],["Questions about the OSHA training","Questions about the OSHA training"],["Updating OSHA Mailing Address","Updating OSHA Mailing Address"]]],["Accessing the System","Accessing the System",[["A user account is inactive","A user account is inactive"],["Problems with Company Name on login screen","Problems with Company Name on login screen"],["User does not have an account","User does not have an account"],["User having trouble logging in with their password","User having trouble logging in with their password"]]],["Taking Training","Taking Training",[["Assigned training won't load","Assigned training won't load"],["Course not saving progress","Course not saving progress"],["Expected training doesn't appear on the home page","Expected training doesn't appear on the home page"],["Reviewing completed training","Reviewing completed training"],["Verifying Diplomas","Verifying Diplomas"]]]]],["Having System / Technical Questions","Having System / Technical Questions",[["Environments","Environments",[["ELMS system cache (internal)","ELMS system cache (internal)"],["Errors in the Production environment","Errors in the Production environment"],["Errors in the UAT, Sandbox or Training environment","Errors in the UAT, Sandbox or Training environment"],["Getting access to the UAT, Sandbox, or Training environment","Getting access to the UAT, Sandbox, or Training environment"],["Request to refresh the UAT, Sandbox or Training environment","Request to refresh the UAT, Sandbox or Training environment"]]],["Functionality","Functionality",[["Create/Edit Domain level","Create/Edit Domain level"],["Dashboards and Widgets","Dashboards and Widgets"]]],["HR Data Feed and SSO","HR Data Feed and SSO",[["Data Feed Errors","Data Feed Errors"],["Questions about my Data Feed","Questions about my Data Feed"],["Setting up Single Sign-On","Setting up Single Sign-On"],["Settup up a Data Feed","Settup up a Data Feed"],["Troubleshooting Single Sign-On Errors","Troubleshooting Single Sign-On Errors"]]],["Network Issues","Network Issues",[["Unable to connect or slow connection","Unable to connect or slow connection"],["Unsupported browser","Unsupported browser"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000089951","subcategory_id":"helpdesk_ticket_custom_field_cf_i_have_a_question_about_551112_25000089951","item_id":"helpdesk_ticket_custom_field_cf_details_551112_25000089951"}); //]]> </script> </div>
<label class=" required control-label cf_category675375_551112-label " for="helpdesk_ticket_cf_category675375_551112">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_category675375_551112_25000092108" name="helpdesk_ticket[custom_field][cf_category675375_551112]"><option value="">...</option> <option value="SCN Account Management">SCN Account Management</option> <option value="Using SCN">Using SCN</option> <option value="Getting Started with SCN">Getting Started with SCN</option></select><div class="level_2"><label class="required">Detail</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_detail32585_551112_25000092108" name="helpdesk_ticket[custom_field][cf_detail32585_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category675375_551112_25000092108').nested_select_tag({"data_tree":[["SCN Account Management","SCN Account Management",[["How do I create a User Account in Supply Chain Network?","How do I create a User Account in Supply Chain Network?",[]],["How do I create a User Account in UL's Product Intelligence?","How do I create a User Account in UL's Product Intelligence?",[]],["How do I create a Team in UL's Product Intelligence?","How do I create a Team in UL's Product Intelligence?",[]],["How do I Invite People to Join a Team in UL's Product Intelligence?","How do I Invite People to Join a Team in UL's Product Intelligence?",[]],["How do I Accept an Invitation to Join a Team and Create an Account in UL's Product Intelligence?","How do I Accept an Invitation to Join a Team and Create an Account in UL's Product Intelligence?",[]],["How do I Accept an Invitation to Join a Team in UL's Product Intelligence_Account Registered","How do I Accept an Invitation to Join a Team in UL's Product Intelligence_Account Registered",[]],["I forgot my password_How do I change my password","I forgot my password_How do I change my password",[]],["What if our Team Administrator has left the company?","What if our Team Administrator has left the company?",[]],["What is Supply Chain Network?","What is Supply Chain Network?",[]],["How do I get started using Supply Chain Network?","How do I get started using Supply Chain Network?",[]]]],["Using SCN","Using SCN",[["How do I respond to a New Invite email from Supply Chain Network?","How do I respond to a New Invite email from Supply Chain Network?",[]],["How do I Respond to a Request in Supply Chain Network after Accepting an Invitation to Join a Team","How do I Respond to a Request in Supply Chain Network after Accepting an Invitation to Join a Team",[]],["How do I respond to a New Direct Request email from Supply Chain Network?","How do I respond to a New Direct Request email from Supply Chain Network?",[]],["How do I respond to a Request in Supply Chain Network?","How do I respond to a Request in Supply Chain Network?",[]],["I cannot find my ingredient when providing my formulation for a product in SCN.","I cannot find my ingredient when providing my formulation for a product in SCN.",[]],["How do I use Supply Chain Network's Dashboard?","How do I use Supply Chain Network's Dashboard?",[]],["How do I Assign Requests from a user to a Team","How do I Assign Requests from a user to a Team",[]],["How to Return to UL’s Supply Chain Network using the \"Waffle\" Icon","How to Return to UL’s Supply Chain Network using the \"Waffle\" Icon",[]],["How to Navigate in UL’s Product Intelligence using the \"Waffle\" Icon","How to Navigate in UL’s Product Intelligence using the \"Waffle\" Icon",[]],["How do I answer the Product Formulation Question","How do I answer the Product Formulation Question",[]]]],["Getting Started with SCN","Getting Started with SCN",[["How do I get started using Supply Chain Network?","How do I get started using Supply Chain Network?",[]],["What is Supply Chain Network?","What is Supply Chain Network?",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000092108","subcategory_id":"helpdesk_ticket_custom_field_cf_detail32585_551112_25000092108"}); //]]> </script> </div>
<label class=" required control-label cf_i_have_a_question_about404232_551112-label " for="helpdesk_ticket_cf_i_have_a_question_about404232_551112">Questions about...</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_i_have_a_question_about404232_551112_25000089945" name="helpdesk_ticket[custom_field][cf_i_have_a_question_about404232_551112]"><option value="">...</option> <option value="Admin Forms">Admin Forms</option> <option value="Appointments">Appointments</option> <option value="Attachments">Attachments</option> <option value="Billing or EDI">Billing or EDI</option> <option value="Check for Updates">Check for Updates</option> <option value="CWA - Clinical Work Area">CWA - Clinical Work Area</option> <option value="Demographics">Demographics</option> <option value="DOT Upload Utility">DOT Upload Utility</option> <option value="Employer Portal">Employer Portal</option> <option value="ePrescribe">ePrescribe</option> <option value="File Maintenance / Utility">File Maintenance / Utility</option> <option value="HL7">HL7</option> <option value="Imports">Imports</option> <option value="Injury">Injury</option> <option value="iSYSTOC">iSYSTOC</option> <option value="KIOSK">KIOSK</option> <option value="Launch / Login">Launch / Login</option> <option value="License">License</option> <option value="PDF Forms">PDF Forms</option> <option value="Recall">Recall</option> <option value="Reports">Reports</option> <option value="Screening">Screening</option> <option value="Sigpad / Printer">Sigpad / Printer</option> <option value="Staple Send / Email">Staple Send / Email</option> <option value="State Registry">State Registry</option> <option value="Tap2Chart">Tap2Chart</option> <option value="Upgrade">Upgrade</option> <option value="Sales">Sales</option> <option value="Internal Use Only">Internal Use Only</option></select><div class="level_2"><label class="required">Concerning...</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_concerning_551112_25000089945" name="helpdesk_ticket[custom_field][cf_concerning_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Specifically...</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_specifically_551112_25000089945" name="helpdesk_ticket[custom_field][cf_specifically_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_i_have_a_question_about404232_551112_25000089945').nested_select_tag({"data_tree":[["Admin Forms","Admin Forms",[["Account Change Form (ACF)","Account Change Form (ACF)",[["I need to add users","I need to add users"],["I have an Account Change Form to submit","I have an Account Change Form to submit"]]],["Customer Authorization Form (CAF)","Customer Authorization Form (CAF)",[["I need to add administrators","I need to add administrators"],["I have a Customer Authorization Form to submit","I have a Customer Authorization Form to submit"]]]]],["Appointments","Appointments",[["Error or Issue","Error or Issue",[["Error when trying to attach document in Appointments","Error when trying to attach document in Appointments"],["Error when using SYSTOC","Error when using SYSTOC"],["Time zone is wrong","Time zone is wrong"]]],["How to and Training","How to and Training",[["How to attach a file to an order ?","How to attach a file to an order ?"],["Setup Appointment Reminders","Setup Appointment Reminders"],["Unable to find data","Unable to find data"]]]]],["Attachments","Attachments",[["Error or Issue","Error or Issue",[["Error \"path not found\" in general documents","Error \"path not found\" in general documents"],["Error when trying to attach document in Appointments","Error when trying to attach document in Appointments"],["Error when using SYSTOC","Error when using SYSTOC"],["Recover deleted charts","Recover deleted charts"]]],["How to and Training","How to and Training",[["How to correct data issue in SYSTOC","How to correct data issue in SYSTOC"]]]]],["Billing or EDI","Billing or EDI",[["Documentation and Forms","Documentation and Forms",[["Requested list of Clearinghouses","Requested list of Clearinghouses"]]],["Error or Issue","Error or Issue",[["\"a data problem may exist\" on invoice","\"a data problem may exist\" on invoice"],["Error \"Timeout\" when processing","Error \"Timeout\" when processing"]]],["How-to and Training","How-to and Training",[["Assistance needed processing","Assistance needed processing"],["EOM balance is off","EOM balance is off"],["Start using EDI","Start using EDI"],["Updating an Invoice","Updating an Invoice"]]]]],["Check for Updates","Check for Updates",[["Error or Issue","Error or Issue",[["Error -214 launching Check for Updates","Error -214 launching Check for Updates"]]]]],["CWA - Clinical Work Area","CWA - Clinical Work Area",[["Error or Issue","Error or Issue",[["Overflow error 6","Overflow error 6"]]],["How-to and Training","How-to and Training",[["How to create a follow-up appointment","How to create a follow-up appointment"]]]]],["Demographics","Demographics",[["Error or Issue","Error or Issue",[["Error on patient merge","Error on patient merge"],["How to correct data issue in SYSTOC","How to correct data issue in SYSTOC"]]],["How to and Training","How to and Training",[["How to correct data issue in SYSTOC","How to correct data issue in SYSTOC"],["Modify/Add Patient Record","Modify/Add Patient Record"],["Set Department Contact","Set Department Contact"]]]]],["DOT Upload Utility","DOT Upload Utility",[["Error or Issue","Error or Issue",[["DOT Upload Error","DOT Upload Error"],["DOT Upload Question","DOT Upload Question"]]]]],["Employer Portal","Employer Portal",[["Error or Issue","Error or Issue",[["SYSTOC not updating PureOHS","SYSTOC not updating PureOHS"],["Portal not loading","Portal not loading"]]],["How to and Training","How to and Training",[["How to setup / use?","How to setup / use?"]]]]],["ePrescribe","ePrescribe",[["Error or Issue","Error or Issue",[["ePrecribe not working as expected","ePrecribe not working as expected"],["eprecribe pin incorrect","eprecribe pin incorrect"],["eprescribe how to configure","eprescribe how to configure"],["eprescribe not able to prescribe","eprescribe not able to prescribe"],["eprescribe not able to prescribe Controlled Substances","eprescribe not able to prescribe Controlled Substances"]]],["Request","Request",[["Add provider to ePrecribe","Add provider to ePrecribe"],["Modify/Add Patient Record","Modify/Add Patient Record"]]],["How-to and Training","How-to and Training",[["Setting up ePrescribe","Setting up ePrescribe"]]]]],["File Maintenance / Utility","File Maintenance / Utility",[["How to and Training","How to and Training",[["How to add Medical/Scheduling Staff","How to add Medical/Scheduling Staff"],["How to add / update clinic location","How to add / update clinic location"],["How to clean up their data","How to clean up their data"],["How to configure multiple companies at the same time","How to configure multiple companies at the same time"],["How to give users access to multiple locations.","How to give users access to multiple locations."],["Permission Groups/Permissions","Permission Groups/Permissions"],["Task Prototype / Procedures Setup","Task Prototype / Procedures Setup"],["What SSO options are availible.","What SSO options are availible."]]]]],["HL7","HL7",[["Error or Issue","Error or Issue",[["HL7 not connecting","HL7 not connecting"]]]]],["Imports","Imports",[["Documentation and Forms","Documentation and Forms",[["Form Upload Tool","Form Upload Tool"],["ICD-10 Import","ICD-10 Import"]]],["Error or Issue","Error or Issue",[["Import error \"blank rows\"","Import error \"blank rows\""],["Import tool error","Import tool error"]]],["How to and Training","How to and Training",[["How to configure import tool","How to configure import tool"]]]]],["Injury","Injury",[["Error or Issue","Error or Issue",[["ICD codes not updating from treatment","ICD codes not updating from treatment"]]],["How-to","How-to",[["Update entries","Update entries"]]]]],["iSYSTOC","iSYSTOC",[["Error or Issue","Error or Issue",[["How to configure users","How to configure users"],["Password reset request","Password reset request"],["Records did not transfer","Records did not transfer"]]],["How to and Training","How to and Training",[["iSYSTOC expiration setting?","iSYSTOC expiration setting?"]]]]],["KIOSK","KIOSK",[["Error or Issue","Error or Issue",[["Kiosk Documents missing","Kiosk Documents missing"]]]]],["Launch / Login","Launch / Login",[["Error","Error",[["Error \"access was denied by the access policy\"","Error \"access was denied by the access policy\""],["Error when using SYSTOC","Error when using SYSTOC"],["Citrix error on launch","Citrix error on launch"],["Database error","Database error"],["Systoc already running error","Systoc already running error"]]],["Launch \\ Login","Launch \\ Login",[["Admin looking for user session reset","Admin looking for user session reset"],["SYSTOC is not launching","SYSTOC is not launching"],["Customer Hosted status inquiry","Customer Hosted status inquiry"],["Account locked","Account locked"],["Admin looking for user password reset","Admin looking for user password reset"],["Hosted standard password Admin request","Hosted standard password Admin request"],["Password reset request","Password reset request"]]],["Performance","Performance",[["Systoc is slow","Systoc is slow"],["Hosted","Hosted"],["Systoc is not responding/frozen","Systoc is not responding/frozen"],["User session reset request","User session reset request"]]]]],["License","License",[["Error or Issue","Error or Issue",[["Systoc license expired or expiration countdown","Systoc license expired or expiration countdown"],["License Validation","License Validation"]]]]],["PDF Forms","PDF Forms",[["Error or Issue","Error or Issue",[["Error \"File in use\"","Error \"File in use\""],["Forms Team","Forms Team"],["Bad File Name or Number","Bad File Name or Number"]]],["Reports and Forms Team","Reports and Forms Team",[["Reports and Forms team request","Reports and Forms team request"]]],["How to and Training","How to and Training",[["Form Information / Samples","Form Information / Samples"]]]]],["Recall","Recall",[["How to and Training","How to and Training",[["How to Setup Recalls","How to Setup Recalls"]]]]],["Reports","Reports",[["Error or Issue","Error or Issue",[["Error when using SYSTOC","Error when using SYSTOC"],["How to generate a report","How to generate a report"],["Report will not generate","Report will not generate"],["Systoc is not responding/frozen","Systoc is not responding/frozen"],["Systoc is slow","Systoc is slow"]]],["How to and Training","How to and Training",[["How to generate a report","How to generate a report"],["Report export options?","Report export options?"],["SYSTOC is slow","SYSTOC is slow"]]],["PDF Explode","PDF Explode",[["Mass email","Mass email"]]],["Reports and Forms Team","Reports and Forms Team",[["Reports and Forms team request","Reports and Forms team request"]]]]],["Screening","Screening",[["Error or Issue","Error or Issue",[["How to correct data issue in SYSTOC","How to correct data issue in SYSTOC"]]],["How to and Training","How to and Training",[["How to correct data issue in SYSTOC","How to correct data issue in SYSTOC"],["How to use SYSTOC","How to use SYSTOC"],["Unable to find data","Unable to find data"]]]]],["Sigpad / Printer","Sigpad / Printer",[["Error or Issue","Error or Issue",[["Signature Pad","Signature Pad"]]]]],["Staple Send / Email","Staple Send / Email",[["Error or Issue","Error or Issue",[["Transport connection closed","Transport connection closed"]]],["How to and Training","How to and Training",[["How to setup and send encrypted emails to companies or department contacts?","How to setup and send encrypted emails to companies or department contacts?"]]]]],["State Registry","State Registry",[["Error or Issue","Error or Issue",[["State Registry not updating SYSTOC","State Registry not updating SYSTOC"]]],["How to and Training","How to and Training",[["Start using State Registry Batch Upload","Start using State Registry Batch Upload"]]]]],["Tap2Chart","Tap2Chart",[["Error or Issue","Error or Issue",[["Error when using SYSTOC","Error when using SYSTOC"],["How to correct data issue in SYSTOC","How to correct data issue in SYSTOC"],["Tap2Chart document locked","Tap2Chart document locked"],["Tap2Chart save spinning","Tap2Chart save spinning"]]],["How to and Training","How to and Training",[["Tap2Chart not copying into SYSTOC","Tap2Chart not copying into SYSTOC"]]]]],["Upgrade","Upgrade",[["Documentation and Forms","Documentation and Forms",[["Hardware compatibility list request","Hardware compatibility list request"],["Upgrade Request form Hosted","Upgrade Request form Hosted"],["Upgrade Request form Self-Hosted","Upgrade Request form Self-Hosted"]]],["How to and Training","How to and Training",[["Questions about self-hosted servers","Questions about self-hosted servers"],["Questions about upgrade process","Questions about upgrade process"],["Copy Live db to Training","Copy Live db to Training"]]]]],["Sales","Sales",[["Who is my Account Manager","Who is my Account Manager",[]],["License Renewal","License Renewal",[]],["Purchase Training","Purchase Training",[]],["I need a custom report","I need a custom report",[]],["I have a question about my invoice","I have a question about my invoice",[]],["I need a quote","I need a quote",[]],["I need a demo","I need a demo",[]]]],["Internal Use Only","Internal Use Only",[["Unknown due to Abandoned by Customer","Unknown due to Abandoned by Customer",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000089945","subcategory_id":"helpdesk_ticket_custom_field_cf_concerning_551112_25000089945","item_id":"helpdesk_ticket_custom_field_cf_specifically_551112_25000089945"}); //]]> </script> </div>
<label class=" required control-label cf_category440310_551112-label " for="helpdesk_ticket_cf_category440310_551112">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_category440310_551112_25000090856" name="helpdesk_ticket[custom_field][cf_category440310_551112]"><option value="">...</option> <option value="Administrator">Administrator</option> <option value="Bill of Materials (BOM)">Bill of Materials (BOM)</option> <option value="CD Writer">CD Writer</option> <option value="RegLoader/Browser">RegLoader/Browser</option> <option value="DocuWERCS">DocuWERCS</option> <option value="DTE (Data Transformation Engine)">DTE (Data Transformation Engine)</option> <option value="eLite">eLite</option> <option value="GHS Wizard">GHS Wizard</option> <option value="Impact Analysis">Impact Analysis</option> <option value="SARA / Global Trade Transaction Monitor (GTTM)">SARA / Global Trade Transaction Monitor (GTTM)</option> <option value="Label Designer">Label Designer</option> <option value="Label Print Station">Label Print Station</option> <option value="Poison Centre Notification (PCN)">Poison Centre Notification (PCN)</option> <option value="Power Author / Power Designer">Power Author / Power Designer</option> <option value="Power Entry">Power Entry</option> <option value="Raw Material Introduction Kernel">Raw Material Introduction Kernel</option> <option value="Regulatory Tracking">Regulatory Tracking</option> <option value="Report Writer">Report Writer</option> <option value="Rule Writer">Rule Writer</option> <option value="UL Secure Connect / ULSC">UL Secure Connect / ULSC</option> <option value="Security">Security</option> <option value="Translation Manager">Translation Manager</option> <option value="Transportation Wizard">Transportation Wizard</option> <option value="VOC Haps">VOC Haps</option> <option value="Web Viewer">Web Viewer</option> <option value="Work Flow Manager">Work Flow Manager</option> <option value="WGK Wizard">WGK Wizard</option> <option value="WERCS Studio Platform">WERCS Studio Platform</option> <option value="Internal Only (Do Not Use)">Internal Only (Do Not Use)</option></select><div class="level_2"><label class="required">Area</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_area953950_551112_25000090856" name="helpdesk_ticket[custom_field][cf_area953950_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Detail</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_detail460089_551112_25000090856" name="helpdesk_ticket[custom_field][cf_detail460089_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category440310_551112_25000090856').nested_select_tag({"data_tree":[["Administrator","Administrator",[["Countries","Countries",[["How to assign languages to a specific subformat","How to assign languages to a specific subformat"]]],["Data Management","Data Management",[["How to delete component / product through data management","How to delete component / product through data management"],["How to view my system's audit history","How to view my system's audit history"],["How to see my employee's history / logged in users","How to see my employee's history / logged in users"]]],["Font Groups","Font Groups",[["How to set up font groups","How to set up font groups"]]],["Plant Management","Plant Management",[["How to set up a new plant within management","How to set up a new plant within management"]]],["Product / Alias Archive","Product / Alias Archive",[["How to Archive Product / Alias","How to Archive Product / Alias"]]],["Revision Date Management","Revision Date Management",[["How to bulk update revision dates","How to bulk update revision dates"]]],["Password Setup Options","Password Setup Options",[["How do I specify password / login criteria","How do I specify password / login criteria"]]],["Mail Groups","Mail Groups",[["How do I setup mailgroups","How do I setup mailgroups"]]],["Training Request","Training Request",[["Training on Administrator Modules","Training on Administrator Modules"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Bill of Materials (BOM)","Bill of Materials (BOM)",[["Autogenerate","Autogenerate",[["How to autogenerate a BOM","How to autogenerate a BOM"]]],["Conglomerate","Conglomerate",[["How do I use the Conglomerate Feature in BOM","How do I use the Conglomerate Feature in BOM"]]],["History","History",[["How do I view the history of my BOM product","How do I view the history of my BOM product"]]],["Manage Reactions","Manage Reactions",[["How to mange pre and post reactions within BOM","How to mange pre and post reactions within BOM"]]],["Mass Update","Mass Update",[["How to mass update components within BOM","How to mass update components within BOM"]]],["Product Formulation","Product Formulation",[["How to manage products within BOM","How to manage products within BOM"],["How can I compare two product's forumations","How can I compare two product's forumations"]]],["Training Request","Training Request",[["Training on BOM Module","Training on BOM Module"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["CD Writer","CD Writer",[["Configuration Settings","Configuration Settings",[["Where do my documents get exported","Where do my documents get exported"],["How to export to a network location","How to export to a network location"],["How to generate an index or xml file","How to generate an index or xml file"]]],["File Management","File Management",[["How to manage where files get exported","How to manage where files get exported"],["Files not appearing in specified location","Files not appearing in specified location"]]],["File Name Format","File Name Format",[["How to specify file name parameters","How to specify file name parameters"]]],["Training Request","Training Request",[["Training on CD Writer Module","Training on CD Writer Module"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["RegLoader/Browser","RegLoader/Browser",[["Manage RegLoader Database","Manage RegLoader Database",[["Request to update RegLoader Database","Request to update RegLoader Database"],["How to load RegLoader Data From Recent Update","How to load RegLoader Data From Recent Update"],["How to see my current RegLoader Release","How to see my current RegLoader Release"],["How to load chemical name translations","How to load chemical name translations"],["How to load RegLoader Data on specific CAS #s","How to load RegLoader Data on specific CAS #s"],["What regulatory list did this data come from?","What regulatory list did this data come from?"],["How to load generic data","How to load generic data"],["How to find a mapped regulation or datacode in RegLoader","How to find a mapped regulation or datacode in RegLoader"],["How to override ownership","How to override ownership"]]],["Masking / Mapping","Masking / Mapping",[["How to map / mask RegLoader Data","How to map / mask RegLoader Data"]]],["Regulation Information","Regulation Information",[["How to find components with specific regulation","How to find components with specific regulation"]]],["Training Request","Training Request",[["Training on RegLoader","Training on RegLoader"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["DocuWERCS","DocuWERCS",[["Configuration Settings","Configuration Settings",[["How to set up my incoming vendor documents folder","How to set up my incoming vendor documents folder"],["Where do I place my vendor documents","Where do I place my vendor documents"],["How do I assign a vendor document to a product","How do I assign a vendor document to a product"],["How do I publish my vendor document","How do I publish my vendor document"]]],["Training Request","Training Request",[["Training on Docuwercs","Training on Docuwercs"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["DTE (Data Transformation Engine)","DTE (Data Transformation Engine)",[["Data Migration","Data Migration",[["Error / Jobs Not Processing","Error / Jobs Not Processing"],["Customization Request","Customization Request"],["Other area not listed","Other area not listed"],["DTE Configuration Questions","DTE Configuration Questions"]]],["Inventory","Inventory",[["Error / Jobs Not Processing","Error / Jobs Not Processing"],["Customization Request","Customization Request"],["Other area not listed","Other area not listed"],["DTE Configuration Questions","DTE Configuration Questions"]]],["Labels","Labels",[["Error / Jobs Not Processing","Error / Jobs Not Processing"],["Customization Request","Customization Request"],["Other area not listed","Other area not listed"],["DTE Configuration Questions","DTE Configuration Questions"]]],["Orders","Orders",[["Error / Jobs Not Processing","Error / Jobs Not Processing"],["Customization Request","Customization Request"],["Other area not listed","Other area not listed"],["DTE Configuration Questions","DTE Configuration Questions"]]],["Product Export","Product Export",[["Error / Jobs Not Processing","Error / Jobs Not Processing"],["Customization Request","Customization Request"],["Other area not listed","Other area not listed"],["DTE Configuration Questions","DTE Configuration Questions"]]],["Product Import","Product Import",[["Error / Jobs Not Processing","Error / Jobs Not Processing"],["Customization Request","Customization Request"],["Other area not listed","Other area not listed"],["DTE Configuration Questions","DTE Configuration Questions"]]],["Substance Volume Tracking (SVT)","Substance Volume Tracking (SVT)",[["Error / Jobs Not Processing","Error / Jobs Not Processing"],["Customization Request","Customization Request"],["Other area not listed","Other area not listed"],["DTE Configuration Questions","DTE Configuration Questions"]]],["XML Export","XML Export",[["Error / Jobs Not Processing","Error / Jobs Not Processing"],["Customization Request","Customization Request"],["Other area not listed","Other area not listed"],["DTE Configuration Questions","DTE Configuration Questions"]]],["XML Import","XML Import",[["Error / Jobs Not Processing","Error / Jobs Not Processing"],["Customization Request","Customization Request"],["Other area not listed","Other area not listed"],["DTE Configuration Questions","DTE Configuration Questions"]]],["Training Request","Training Request",[["Training on DTE","Training on DTE"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["eLite","eLite",[["Advancing Section","Advancing Section",[["Error when advancing section within eLite","Error when advancing section within eLite"]]],["Data Management","Data Management",[["Where did this data come from?","Where did this data come from?"],["Why can I not open data management?","Why can I not open data management?"]]],["Error Message When Publishing","Error Message When Publishing",[["Document not authorized to publish","Document not authorized to publish"]]],["Missing Translations","Missing Translations",[["How to add translations to phrases","How to add translations to phrases"]]],["Phrase Management","Phrase Management",[["Request to add, edit, or delete particular phrases","Request to add, edit, or delete particular phrases"]]],["Product Management","Product Management",[["How to delete a product within eLite","How to delete a product within eLite"]]],["Resync Template Notification","Resync Template Notification",[["Error message saying my template needs to be resynced","Error message saying my template needs to be resynced"]]],["Skip list specific CAS","Skip list specific CAS",[["Request to skip list specific chemicals","Request to skip list specific chemicals"]]],["Template Customization","Template Customization",[["Request to change template format","Request to change template format"]]],["Training Request","Training Request",[["Training on eLite","Training on eLite"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["GHS Wizard","GHS Wizard",[["Classification dispute","Classification dispute",[["Why is this product being classified this way","Why is this product being classified this way"],["Why are these Precautionary / Hazard Statements appearing","Why are these Precautionary / Hazard Statements appearing"],["Questions on unknown toxicity / ATEs","Questions on unknown toxicity / ATEs"],["Why is/isn't a GHS pictogram getting displyed","Why is/isn't a GHS pictogram getting displyed"]]],["Manual Classification","Manual Classification",[["How do I manually classify a product","How do I manually classify a product"],["How do I manually remove a classification","How do I manually remove a classification"]]],["Physical Hazards","Physical Hazards",[["How to apply physical hazards","How to apply physical hazards"],["What physical hazards can be done automatically","What physical hazards can be done automatically"]]],["Regional Configuration Settings","Regional Configuration Settings",[["Application Settings","Application Settings"]]],["Training Request","Training Request",[["Training on GHS Wizard","Training on GHS Wizard"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Impact Analysis","Impact Analysis",[["Load Options","Load Options",[["Load not completing / stuck job","Load not completing / stuck job"]]],["Reports","Reports",[["How to submit comparison job","How to submit comparison job"],["How to see affected product list","How to see affected product list"],["Can't find my reports / File Manager","Can't find my reports / File Manager"]]],["Training Request","Training Request",[["Training on Impact Analysis","Training on Impact Analysis"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["SARA / Global Trade Transaction Monitor (GTTM)","SARA / Global Trade Transaction Monitor (GTTM)",[["Reports","Reports",[["Report Output Issues","Report Output Issues"]]],["Training Request","Training Request",[["Training on SARA / GTTM","Training on SARA / GTTM"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Label Designer","Label Designer",[["Formatting","Formatting",[["Custom Label Request","Custom Label Request"],["Barcode Inquiry","Barcode Inquiry"],["How to set up Shifting Subsections / Graphics","How to set up Shifting Subsections / Graphics"],["How to set up template fields","How to set up template fields"],["How to align text boxes / graphics","How to align text boxes / graphics"]]],["Saving / Versioning","Saving / Versioning",[["How to make label show up in print station","How to make label show up in print station"]]],["Translations","Translations",[["How to incorporate translations / multiple languages on a label","How to incorporate translations / multiple languages on a label"]]],["Training Request","Training Request",[["Training on Label Designer","Training on Label Designer"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Label Print Station","Label Print Station",[["Label Options","Label Options",[["Label Template Not Appearing","Label Template Not Appearing"]]],["Printing","Printing",[["Print Preview Not Appearing","Print Preview Not Appearing"],["Label Is Not Printing","Label Is Not Printing"],["Label is Getting Cut Off / Alignment Issue","Label is Getting Cut Off / Alignment Issue"],["Textbox sizing error","Textbox sizing error"]]],["Training Request","Training Request",[["Training on Label Print Station","Training on Label Print Station"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Poison Centre Notification (PCN)","Poison Centre Notification (PCN)",[["Issues After Upgrade / Resync of Templates","Issues After Upgrade / Resync of Templates",[["Templates not resynced after recent update","Templates not resynced after recent update"],["How to assign role security to PCN template","How to assign role security to PCN template"]]],["Legal Entities","Legal Entities",[["How to setup new legal entity within PCN","How to setup new legal entity within PCN"]]],["Submitting Dossier","Submitting Dossier",[["Successful submission, but not received by ECHA","Successful submission, but not received by ECHA"],["Unable to Generate UFI","Unable to Generate UFI"]]],["System Configuration","System Configuration",[["How to verify application settings for ECHA compatibility","How to verify application settings for ECHA compatibility"]]],["Training Request","Training Request",[["Training Request on PCN","Training Request on PCN"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Power Author / Power Designer","Power Author / Power Designer",[["Formatting","Formatting",[["How to add a section / subsection / default phrase","How to add a section / subsection / default phrase"],["How to add a phrase / text code","How to add a phrase / text code"],["How to set up an XGROUP / XTABLE / XCOMP","How to set up an XGROUP / XTABLE / XCOMP"],["How to create a Repeating Dataset (RPDS)","How to create a Repeating Dataset (RPDS)"],["How to add a graphic","How to add a graphic"],["How to adjust alignment / subsection formatting","How to adjust alignment / subsection formatting"],["How to enable print headers","How to enable print headers"],["How to reorder subsection items","How to reorder subsection items"],["How to copy items between templates","How to copy items between templates"],["How to remove multiple items within a subformat","How to remove multiple items within a subformat"],["How to enter edit mode and display datacodes","How to enter edit mode and display datacodes"],["How to add a watermark","How to add a watermark"],["How to search by datacode","How to search by datacode"]]],["Manage Product Groups and Aliases","Manage Product Groups and Aliases",[["How to use the product group wizard","How to use the product group wizard"],["How to update revision number/date","How to update revision number/date"],["How to create a product group","How to create a product group"],["How to create an alias","How to create an alias"],["How to add an alias attribute","How to add an alias attribute"]]],["Publishing / Current Document Screen","Publishing / Current Document Screen",[["How to preview your SDS","How to preview your SDS"],["How to view data ownership report","How to view data ownership report"],["How to view validation report","How to view validation report"],["How to publish RTF / HTML / PDF / Or All Formats","How to publish RTF / HTML / PDF / Or All Formats"],["How to use the mass publisher tool","How to use the mass publisher tool"],["How to use the merge documents tool","How to use the merge documents tool"],["How to use the ES Publisher tool","How to use the ES Publisher tool"],["How to view list of published documents","How to view list of published documents"],["How to authorize formula and attributes for publishing","How to authorize formula and attributes for publishing"],["How select a major / minor revision type","How select a major / minor revision type"]]],["Template Creation","Template Creation",[["How to create a template","How to create a template"],["How to copy a template","How to copy a template"],["How to copy sections / datacodes between templates","How to copy sections / datacodes between templates"],["How to set up auto component range","How to set up auto component range"],["How to compare templates side by side","How to compare templates side by side"],["How to create / manage models","How to create / manage models"]]],["Subsection Details","Subsection Details",[["How to use the subsection details","How to use the subsection details"]]],["Training Request","Training Request",[["Training Request on Power Author / Power Designer","Training Request on Power Author / Power Designer"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Power Entry","Power Entry",[["Advancing Section","Advancing Section",[["Error when advancing section within eLite","Error when advancing section within eLite"]]],["Data Management","Data Management",[["Where did this data come from?","Where did this data come from?"]]],["Error Message When Publishing","Error Message When Publishing",[["Document not authorized to publish","Document not authorized to publish"]]],["Missing Translations","Missing Translations",[["How to add translations to phrases","How to add translations to phrases"]]],["Phrase Management","Phrase Management",[["Request to add, edit, or delete particular phrases","Request to add, edit, or delete particular phrases"]]],["Product Management","Product Management",[["How to delete a product within eLite","How to delete a product within eLite"]]],["Resync Template Notification","Resync Template Notification",[["Error message saying my template needs to be resynced","Error message saying my template needs to be resynced"]]],["Skip list specific CAS","Skip list specific CAS",[["Request to skip list specific chemicals","Request to skip list specific chemicals"]]],["Template Customization","Template Customization",[["Request to change template format","Request to change template format"]]],["Training Request","Training Request",[["Training on Power Entry","Training on Power Entry"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Raw Material Introduction Kernel","Raw Material Introduction Kernel",[["Training Request","Training Request",[["Training on Raw Material Introduction Kernel","Training on Raw Material Introduction Kernel"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Regulatory Tracking","Regulatory Tracking",[["Regulation Bypass","Regulation Bypass",[["How to add a component to a regulation bypass list","How to add a component to a regulation bypass list"]]],["Regulation Manager","Regulation Manager",[["How to create a Regulatory Category","How to create a Regulatory Category"],["How to add a RegLoader List to a Regulatory Category","How to add a RegLoader List to a Regulatory Category"],["How to add components to a skip list","How to add components to a skip list"],["How to see component regulation compliance","How to see component regulation compliance"]]],["Regulation Matrix","Regulation Matrix",[["How to show regulations based on a product formulation / model","How to show regulations based on a product formulation / model"]]],["Regulation Reporting","Regulation Reporting",[["How to show a report for a specific regulatory category on a product / component","How to show a report for a specific regulatory category on a product / component"]]],["Training Request","Training Request",[["Training on Regulatory Tracking","Training on Regulatory Tracking"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Report Writer","Report Writer",[["Custom Report Request","Custom Report Request",[["How to request a customized report","How to request a customized report"],["How to schedule a report","How to schedule a report"]]],["Training Request","Training Request",[["Training on Report Writer","Training on Report Writer"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Rule Writer","Rule Writer",[["Custom Rule Request","Custom Rule Request",[["How to request a customized rule","How to request a customized rule"]]],["Rule Troubleshooting","Rule Troubleshooting",[["Unexpected Rule Result","Unexpected Rule Result"]]],["Training Request","Training Request",[["Training on Rules","Training on Rules"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["UL Secure Connect / ULSC","UL Secure Connect / ULSC",[["Import/Export","Import/Export",[["How to import my product from Studio into WERCSmart","How to import my product from Studio into WERCSmart"],["How to export my product from WERCSmart to Studio","How to export my product from WERCSmart to Studio"],["How to get a published SDS attached to WERCSmart questionnaire","How to get a published SDS attached to WERCSmart questionnaire"]]],["Training Request","Training Request",[["Training on UL Secure Connect / ULSC","Training on UL Secure Connect / ULSC"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Security","Security",[["Roles","Roles",[["How to assign roles / permissions to users","How to assign roles / permissions to users"],["How to verify particular role access","How to verify particular role access"],["How to mass update roles based on category","How to mass update roles based on category"]]],["User Management","User Management",[["How to set up a new user","How to set up a new user"],["How to set up roles","How to set up roles"],["How to reset password/lock out","How to reset password/lock out"],["How to deactivate a user","How to deactivate a user"]]],["Training Request","Training Request",[["Training on Security","Training on Security"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Translation Manager","Translation Manager",[["Missing Translations","Missing Translations",[["How to update phrase library to include latest translations","How to update phrase library to include latest translations"],["How to launch phrase library to search for specific phrase translations","How to launch phrase library to search for specific phrase translations"],["How to add a phrase translation from phrase library","How to add a phrase translation from phrase library"],["How to find the global phrase ID for specific translations","How to find the global phrase ID for specific translations"],["How to do a global resync (format, subformat, phrase family, or all phrases)","How to do a global resync (format, subformat, phrase family, or all phrases)"]]],["New Language Request","New Language Request",[["How do I add a new language to my system","How do I add a new language to my system"]]],["Phrase Export / Import","Phrase Export / Import",[["How to import / export component names","How to import / export component names"],["How to import / export free text","How to import / export free text"],["How to import / export product names","How to import / export product names"],["How to import / export phrases","How to import / export phrases"],["How to import / export phrase translations","How to import / export phrase translations"],["How to import New English Phrases","How to import New English Phrases"],["How to export by product group","How to export by product group"]]],["Phrase Family Copy","Phrase Family Copy",[["How to copy a phrase family to another phrase family","How to copy a phrase family to another phrase family"]]],["Reports","Reports",[["How do I run an impact analysis report on phrases","How do I run an impact analysis report on phrases"]]],["Translation Dispute","Translation Dispute",[["How to submit a translation dispute","How to submit a translation dispute"]]],["Training Request","Training Request",[["Training on Translation Manager","Training on Translation Manager"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Transportation Wizard","Transportation Wizard",[["Configuration Settings","Configuration Settings",[["How to add a missing configuration mapping","How to add a missing configuration mapping"],["How to import / export transportation wizard settings","How to import / export transportation wizard settings"]]],["Manual Transportation Wizard","Manual Transportation Wizard",[["How to initialize a product for transport","How to initialize a product for transport"],["How to select a technical name for transport","How to select a technical name for transport"],["How to select a marine pollutant for transport","How to select a marine pollutant for transport"],["How to select a reportable quantity name","How to select a reportable quantity name"],["How to execute the transportation wizard manually?","How to execute the transportation wizard manually?"],["How to select regulations for selected classifications","How to select regulations for selected classifications"],["How to apply selected classifications to a product","How to apply selected classifications to a product"]]],["Silent Transportation Wizard","Silent Transportation Wizard",[["How to specify transportation wizard parameters","How to specify transportation wizard parameters"],["Where do I specify transportation wizard parameter data","Where do I specify transportation wizard parameter data"],["What does the silent transport wizard use for input values?","What does the silent transport wizard use for input values?"]]],["Transport Wizard Output","Transport Wizard Output",[["Transportation Wizard Output Question","Transportation Wizard Output Question"],["Proper Shipping name Consistency Question","Proper Shipping name Consistency Question"]]],["Training Request","Training Request",[["Training on Transportation Wizard","Training on Transportation Wizard"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["VOC Haps","VOC Haps",[["Configuration","Configuration",[["How to specify VOC application settings","How to specify VOC application settings"]]],["Training Request","Training Request",[["Training on VOC Haps","Training on VOC Haps"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Web Viewer","Web Viewer",[["Vendor Documents","Vendor Documents",[["Link to vendor documents is missing","Link to vendor documents is missing"]]],["Web viewer Publishing","Web viewer Publishing",[["How to publish to my internal web viewer only","How to publish to my internal web viewer only"],["Unable to view published SDS on internal web viewer","Unable to view published SDS on internal web viewer"],["How to download an SDS from webviewer","How to download an SDS from webviewer"],["How to add additional templates to the webviewer","How to add additional templates to the webviewer"],["How to publish to my external web viewer only","How to publish to my external web viewer only"],["Unable to view published SDS on external web viewer","Unable to view published SDS on external web viewer"]]],["Web viewer Portal Page","Web viewer Portal Page",[["Why is my product not appearing in the search results","Why is my product not appearing in the search results"],["Why am I unable to view the SDS after selecting the product","Why am I unable to view the SDS after selecting the product"]]],["Web viewer Customization Request","Web viewer Customization Request",[["Post-implementation customization request (search fields, logo changes, cart, embedded iFrame)","Post-implementation customization request (search fields, logo changes, cart, embedded iFrame)"],["Change results page columns / layout","Change results page columns / layout"]]],["Training Request","Training Request",[["Training on Web Viewer","Training on Web Viewer"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Work Flow Manager","Work Flow Manager",[["Training Request","Training Request",[["Training on Work Flow Manager","Training on Work Flow Manager"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["WGK Wizard","WGK Wizard",[["Training Request","Training Request",[["Training on WGK Wizard","Training on WGK Wizard"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["WERCS Studio Platform","WERCS Studio Platform",[["Account Lockout / Password Reset","Account Lockout / Password Reset",[["Unlock account / password reset","Unlock account / password reset"]]],["Increase auto logout time","Increase auto logout time",[["Increase timeout","Increase timeout"]]],["Job Processor","Job Processor",[["Reset / Restart Job Processor","Reset / Restart Job Processor"],["Troubleshooting","Troubleshooting"]]],["New User Request","New User Request",[["Need to add more users to system","Need to add more users to system"]]],["Performance Issues","Performance Issues",[["Experiencing Environment Slowness","Experiencing Environment Slowness"]]],["Update System","Update System",[["Upgrade Environment Software / DTE Software / IT Involvement","Upgrade Environment Software / DTE Software / IT Involvement"],["Update GCS content - templates/rules/phrases/mappings","Update GCS content - templates/rules/phrases/mappings"]]],["Training Request","Training Request",[["Request Information For Training","Request Information For Training"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Internal Only (Do Not Use)","Internal Only (Do Not Use)",[["Internal Only","Internal Only",[["Internal Only","Internal Only"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000090856","subcategory_id":"helpdesk_ticket_custom_field_cf_area953950_551112_25000090856","item_id":"helpdesk_ticket_custom_field_cf_detail460089_551112_25000090856"}); //]]> </script> </div>
<label class=" required control-label cf_category796201_551112-label " for="helpdesk_ticket_cf_category796201_551112">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_category796201_551112_25000089944" name="helpdesk_ticket[custom_field][cf_category796201_551112]"><option value="">...</option> <option value="Getting Started with WERCSmart">Getting Started with WERCSmart</option> <option value="My Products">My Products</option> <option value="My Retailers & UPCs">My Retailers & UPCs</option> <option value="My Ingredients">My Ingredients</option> <option value="My Account">My Account</option> <option value="My Subscription">My Subscription</option> <option value="My Billing/Payments">My Billing/Payments</option> <option value="My Agency Service">My Agency Service</option> <option value="Internal Use Only">Internal Use Only</option></select><div class="level_2"><label class="required">Area</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_detail120458_551112_25000089944" name="helpdesk_ticket[custom_field][cf_detail120458_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Detail</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_specifics_551112_25000089944" name="helpdesk_ticket[custom_field][cf_specifics_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category796201_551112_25000089944').nested_select_tag({"data_tree":[["Getting Started with WERCSmart","Getting Started with WERCSmart",[["Overview","Overview",[["Welcome to WERCSmart!","Welcome to WERCSmart!"],["What is WERCSmart?","What is WERCSmart?"],["Welcome to WERCSmart - eBook","Welcome to WERCSmart - eBook"],["Benefits of Using WERCSmart","Benefits of Using WERCSmart"],["How Retailers use your product data results","How Retailers use your product data results"],["Is my product in-scope for retailers?","Is my product in-scope for retailers?"],["What happens during a product compliance assessment review?","What happens during a product compliance assessment review?"],["What if my product is DSV (Direct Ship Vendor)?","What if my product is DSV (Direct Ship Vendor)?"],["What are permission-based data tiers?","What are permission-based data tiers?"],["What are the Terms of Use?","What are the Terms of Use?"]]],["Training & Assistance","Training & Assistance",[["How do I contact WERCSmart for support and training?","How do I contact WERCSmart for support and training?"],["I want an introduction to WERCSmart","I want an introduction to WERCSmart"],["Best practices for a successful WERCSmart registration","Best practices for a successful WERCSmart registration"],["How do I setup and manage my WERCSmart account?","How do I setup and manage my WERCSmart account?"],["What to prepare for your product registration","What to prepare for your product registration"],["Can someone register my products for me?","Can someone register my products for me?"],["How do I register a product?","How do I register a product?"],["What are the WERCSmart Product Categories?","What are the WERCSmart Product Categories?"]]],["Pricing","Pricing",[["What are the WERCSmart Subscription Plans?","What are the WERCSmart Subscription Plans?"],["WERCSmart Price List Effective February 2024","WERCSmart Price List Effective February 2024"]]]]],["My Products","My Products",[["Product Details (Product Name, Product Type, Physical/Chemical Data)","Product Details (Product Name, Product Type, Physical/Chemical Data)",[["I need to change my product name.","I need to change my product name."],["I need to change my product type/recommended use.","I need to change my product type/recommended use."],["What Product Type should I choose?","What Product Type should I choose?"],["The physical state options do not match my product.","The physical state options do not match my product."],["I need to update my physical state.","I need to update my physical state."],["I cannot upload a document in my product registration.","I cannot upload a document in my product registration."],["What is a product label?","What is a product label?"],["Why is the Flash Point being required?","Why is the Flash Point being required?"],["What is a Private Label and what are the requirements?","What is a Private Label and what are the requirements?"],["How do I add my brand or product line?","How do I add my brand or product line?"],["How do I update my product?","How do I update my product?"],["Why do I see an auto-recertification message?","Why do I see an auto-recertification message?"],["Why is my product classified as Hazardous?","Why is my product classified as Hazardous?"]]],["Registration Management","Registration Management",[["I would like to request an expedited product assessment.","I would like to request an expedited product assessment."],["How do I clear my cart?","How do I clear my cart?"],["How do I submit or accept a distributor request?","How do I submit or accept a distributor request?"],["How do I copy a product from an existing product registration?","How do I copy a product from an existing product registration?"],["How do I Reset my Suspension?","How do I Reset my Suspension?"],["How do I Discontinue or Obsolete a Product?","How do I Discontinue or Obsolete a Product?"],["My product needs My Attention (Red) what do I do next?","My product needs My Attention (Red) what do I do next?"]]],["Regulatory Documents","Regulatory Documents",[["How do I update my company name and address on my Authored SDS?","How do I update my company name and address on my Authored SDS?"],["How do I obtain a dual language document for a battery?","How do I obtain a dual language document for a battery?"]]],["Battery/Battery Containing Product","Battery/Battery Containing Product",[["I cannot find my battery for my battery-containing product.","I cannot find my battery for my battery-containing product."]]],["Transportation","Transportation",[["How do I know if my product is Regulated for Transport?","How do I know if my product is Regulated for Transport?"],["My product was suspended due to Marine Pollutant data (SDS or WERCSmart).","My product was suspended due to Marine Pollutant data (SDS or WERCSmart)."],["How do I add my packaging type?","How do I add my packaging type?"]]],["Kits","Kits",[["What is a Kit registration?","What is a Kit registration?"],["How do I create a Kit registration?","How do I create a Kit registration?"]]],["Pesticide","Pesticide",[["How do I resolve a pesticide update?","How do I resolve a pesticide update?"],["What if my product is FIFRA25B (Federal Insecticide, Fungicide Rodenticide Act) exempt?","What if my product is FIFRA25B (Federal Insecticide, Fungicide Rodenticide Act) exempt?"]]],["VOC","VOC",[["What are VOCs?","What are VOCs?"],["I need help calculating VOC.","I need help calculating VOC."]]]]],["My Retailers & UPCs","My Retailers & UPCs",[["Status in WERCSmart","Status in WERCSmart",[["What is the status of my product?","What is the status of my product?"]]],["Retailer Specific Information","Retailer Specific Information",[["How do I obtain or add/manage a Vendor (Supplier) ID number","How do I obtain or add/manage a Vendor (Supplier) ID number"],["How do I update my Data Tier Consent?","How do I update my Data Tier Consent?"],["Retailer cannot see my information.","Retailer cannot see my information."],["How Do I Replace My Active Supplier ID?","How Do I Replace My Active Supplier ID?"]]],["UPC Management","UPC Management",[["How do I add a UPC and/or a Retailer to an existing product registration?","How do I add a UPC and/or a Retailer to an existing product registration?"],["I am receiving an error message when I add my UPC.","I am receiving an error message when I add my UPC."],["How do I edit a UPC on an existing product registration?","How do I edit a UPC on an existing product registration?"],["How do I Remove a UPC and/or Retailer from a product registration?","How do I Remove a UPC and/or Retailer from a product registration?"],["How do I bulk upload UPCs?","How do I bulk upload UPCs?"],["I need help with a duplicate UPC","I need help with a duplicate UPC"]]]]],["My Ingredients","My Ingredients",[["Ingredient Entry","Ingredient Entry",[["How do I add to My Ingredient Library?","How do I add to My Ingredient Library?"],["I cannot find my ingredient in WERCSmart","I cannot find my ingredient in WERCSmart"],["What if my ingredients do not total 100%?","What if my ingredients do not total 100%?"],["When should I check publicly disclosed or trade secret?","When should I check publicly disclosed or trade secret?"]]],["Third Party Ingredient","Third Party Ingredient",[["How do I create a third party registration?","How do I create a third party registration?"],["How do I add a Third Party Formulation to my product registration?","How do I add a Third Party Formulation to my product registration?"]]]]],["My Account","My Account",[["Account Security/Password Reset","Account Security/Password Reset",[["I need to reset my password.","I need to reset my password."],["How do I update my security questions?","How do I update my security questions?"],["I forgot my security questions?","I forgot my security questions?"]]],["Company Information","Company Information",[["How do I update my company name and address?","How do I update my company name and address?"]]],["Users/Admin Management","Users/Admin Management",[["How do I add/remove a user or administrator?","How do I add/remove a user or administrator?"],["What if our Administrator has left the company?","What if our Administrator has left the company?"]]],["Account Locked","Account Locked",[["Why is my account locked?","Why is my account locked?"],["How do I reinstate my account?","How do I reinstate my account?"]]],["My Reports/Queries","My Reports/Queries",[["What Reports are available to me?","What Reports are available to me?"],["I need data that is not available in My Reports","I need data that is not available in My Reports"]]],["Account Merger/Separation/Division","Account Merger/Separation/Division",[["I need to merge or consolidate separate WERCSmart accounts","I need to merge or consolidate separate WERCSmart accounts"],["I need to add a division to my primary company account","I need to add a division to my primary company account"]]]]],["My Subscription","My Subscription",[["Subscription Management","Subscription Management",[["How do I enroll?","How do I enroll?"],["How do I choose a subscription?","How do I choose a subscription?"],["How do I update my subscription level?","How do I update my subscription level?"],["How do I upgrade my product tier/subscription level?","How do I upgrade my product tier/subscription level?"],["I need pricing for more than 300 products","I need pricing for more than 300 products"],["I selected the incorrect subscription for my product.","I selected the incorrect subscription for my product."]]],["Renewal","Renewal",[["I renewed my subscription but am unable to acces/login.","I renewed my subscription but am unable to acces/login."]]]]],["My Billing/Payments","My Billing/Payments",[["Invoices","Invoices",[["How do I obtain my invoice?","How do I obtain my invoice?"],["How do I pay my invoice?","How do I pay my invoice?"],["How do I update my billing information?","How do I update my billing information?"]]],["Payment Management","Payment Management",[["Has my payment been received by UL WERCSmart?","Has my payment been received by UL WERCSmart?"],["What Payment methods are available for my WERCSmart Subscription?","What Payment methods are available for my WERCSmart Subscription?"],["How do I update my payment method in WERCSmart?","How do I update my payment method in WERCSmart?"],["I am receiving an error message when selecting a Payment Method.","I am receiving an error message when selecting a Payment Method."]]],["Third Party Vendor Software documentation/Security Questionaire","Third Party Vendor Software documentation/Security Questionaire",[["I need UL WERCSmart to fill out Third Party Vendor Software documentation/Security Questionaire","I need UL WERCSmart to fill out Third Party Vendor Software documentation/Security Questionaire"]]]]],["My Agency Service","My Agency Service",[["User/Admin Change","User/Admin Change",[]],["Billing/Payment","Billing/Payment",[]],["Merger Acquisition","Merger Acquisition",[]],["Password Reset","Password Reset",[]],["Subscription Change","Subscription Change",[]],["Request for Expedited Assessment","Request for Expedited Assessment",[]],["Catalog Cleanup","Catalog Cleanup",[]],["Product Ingredient Requests","Product Ingredient Requests",[]],["Product Packaging Creation/Updates","Product Packaging Creation/Updates",[]],["Product Recertification/Suspensions","Product Recertification/Suspensions",[]],["Product Registration","Product Registration",[]],["Product SDS/Label Change","Product SDS/Label Change",[]],["UPC Add/Forwarding","UPC Add/Forwarding",[]],["UPC Removal","UPC Removal",[]],["Welcome to Agency","Welcome to Agency",[]],["Salutation/Quarterly Check-in","Salutation/Quarterly Check-in",[]]]],["Internal Use Only","Internal Use Only",[["Unknown due to Abandoned by Customer","Unknown due to Abandoned by Customer",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000089944","subcategory_id":"helpdesk_ticket_custom_field_cf_detail120458_551112_25000089944","item_id":"helpdesk_ticket_custom_field_cf_specifics_551112_25000089944"}); //]]> </script> </div>
<label class=" required control-label cf_retailer_primary_551112-label " for="helpdesk_ticket_cf_retailer_primary_551112">How may we help you?</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_retailer_primary_551112_25000079454" name="helpdesk_ticket[custom_field][cf_retailer_primary_551112]"><option value="">...</option> <option value="Assessment Data">Assessment Data</option> <option value="Retail Products">Retail Products</option> <option value="Queries and Reports">Queries and Reports</option> <option value="Other">Other</option> <option value="Refeed Request">Refeed Request</option></select><div class="level_2"><label class="required">Provide Further Information</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_retailer_secondary_551112_25000079454" name="helpdesk_ticket[custom_field][cf_retailer_secondary_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Details</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_retailer_detail_551112_25000079454" name="helpdesk_ticket[custom_field][cf_retailer_detail_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_retailer_primary_551112_25000079454').nested_select_tag({"data_tree":[["Assessment Data","Assessment Data",[["Status","Status",[]],["Transportation","Transportation",[]],["Waste","Waste",[]]]],["Retail Products","Retail Products",[["Web Viewer","Web Viewer",[["Safety Data Sheet (SDS)","Safety Data Sheet (SDS)"],["Status Viewer","Status Viewer"],["Login / Access","Login / Access"],["Other","Other"]]],["Product Suite","Product Suite",[["Item Sync","Item Sync"],["Item Scan","Item Scan"],["Other","Other"]]],["Fulfillment Services","Fulfillment Services",[]],["Prescription Pharmaceutical","Prescription Pharmaceutical",[]],["Other","Other",[]]]],["Queries and Reports","Queries and Reports",[]],["Other","Other",[]],["Refeed Request","Refeed Request",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000079454","subcategory_id":"helpdesk_ticket_custom_field_cf_retailer_secondary_551112_25000079454","item_id":"helpdesk_ticket_custom_field_cf_retailer_detail_551112_25000079454"}); //]]> </script> </div>
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