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- About Heather-S
About Heather-S
Heather-S
5K Racer
Community Stats
3649
Posts
4717
Votes
592
Best Answers
6447
Feedback Given
Community Badges
08-03-2024
05:01
@JimMcc59 Have you tried removing it from your bluetooth and adding it back?
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08-02-2024
13:06
August 1st Update 17,061 / 500,000 steps 0 / 4 days - 20K steps 1 / 18 days - 15K steps 1 / 31 days - 10K steps 1 / 5 yoga classes 0 / 10 strength workouts
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08-02-2024
12:59
1 Vote
@hillml1129 No, do not tell your Fitbit you are going to sleep. That will not get your sleep stages or a score. I was just checking to make sure you weren't already doing that. I'm not sure if a factory reset will fix it, but at this time it is the only option I can offer you. Since you have already done a reset and it seems like the heart rate monitor is otherwise working, a factory reset might fix it, but I can't guarantee it. Like I said, just make sure your device has synced before resetting your device. Fitbit stores and encrypts your data on their servers. Your Fitbit watch only stores 5-7 days worth of data, it doesn't have the memory to store all your historical data.
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08-01-2024
16:59
@Mcw1210 Sorry to hear about your issues. You should try to file the warranty with the company you bought it from (Amazon, Best Buy, Google). You can also try your credit card company to see what warranty they offer. There’s also Fitbit support.
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08-01-2024
16:51
@MrsMac2021 @hillml1129 Are you seeing sleep stages? Are you allowing your watch to detect sleep naturally and not telling your device when you are sleeping? Are you getting more than 3 hours of sleep? Performing a factory reset will not wipe your data. Just make sure to sync your device before doing the reset.
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08-01-2024
16:39
1 Vote
@EmilyLH2024 The cardio fitness score is mainly driven by your personal data (age, sex, weight, etc). You get a more precise score once you run with GPS. This help article will explain in more detail.
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08-01-2024
07:49
1 Vote
I agree with @MakMak. Never once have I had any Fitbit device apply an update automatically. They don't even put out updates for devices that often -- maybe an update once very couple of months if we're lucky. Very strange behavior from your device.
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07-30-2024
12:41
1 Vote
Joining for this month! My July steps weren't very great due to travel and having family in town, so I'm hoping to have an active August! My main goal is to do 500,000 steps for the month. 0 / 500,000 steps 0 / 4 days - 20K steps 0 / 18 days - 15K steps 0 / 31 days - 10K steps 0 / 5 yoga classes 0 / 10 strength workouts
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07-24-2024
09:10
@EmilyLH2024 Check your heart rate settings. You can get there by tapping the profile picture in the app in the right hand corner. Then tap Fitbit settings and then heart rate. See how your heart rate zones are set. You may want to set a custom heart rate zone if you don’t feel it’s being accurately recorded. For some reason I have a custom max heart rate, but I’ll be updating mine. My max heart rate is definitely not 160.
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07-24-2024
06:50
2 Votes
@Mj30 It's probably being rolled out to people in waves. You can check to see if your Fitbit app needs to be updated first, but otherwise you'll just have to wait for the rollout to reach you.
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07-24-2024
05:35
@EmilyLH2024 Is this what you are missing? You are seeing the graph but your heart rate isn’t reflecting the time in peak? Because it’s HIIT, I wonder if the Versa 4 is just struggling with the up and down of your heart rate. So instead of recording peaks and valleys, does it look more steady across?
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07-23-2024
05:49
1 Vote
@Skdeas @Alikelly1912 This is a bug. You need to set your own stride length in the app instead of having it automatically detect stride length. From the Today tab, tap Exercise days. Tap the three dots "..." in the upper right hand corner, then tap Activity Settings, scroll down to Stride Length. Adjust your stride length. If you're on iOS, you might have to scroll down far enough to see the Stride Length option. Android settings might look a little different.
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07-22-2024
07:21
1 Vote
@Ddonna Have you tried changing the week to run from Monday-Sunday instead of Sunday-Saturday? In the app, tap on your profile photo in the right hand corner, then tap Fitbit Settings, then tap Date, time & units, and then on Start week on select Monday.
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@Ron162 This is a known issue right now. Try setting your stride length manually. From the Today tab, tap Exercise days. Tap the three dots "..." in the upper right hand corner, then tap Activity Settings, scroll down to Stride Length. Adjust your stride length. If you're on iOS, you might have to scroll down far enough to see the Stride Length option. Android settings might look a little different. This help article may help you as well.
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@leapyearcin "Jogger" is just a forum "rank" based on your post count. You can ignore it. @Skingola I find the auto-tracking of workouts to be hit or miss at best. If you want your walk to be accurately recorded, you should start the exercise directly from the watch using the Exercise function on your device.
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07-18-2024
05:41
@Chrissa67 This sounds like faulty hardware. I would contact Customer Support for a replacement.
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07-18-2024
05:40
@AngeDyer If having your bike rides tracked is important to you, I always recommend you start them on your watch directly. This will help to ensure accurate tracking. On your Versa 4, you just swipe right on the device to get to the Exercise function, then tap All and scroll down until you see the Bike option. You may have to tap "Other Exercises" to open up all the options.
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07-15-2024
07:23
3 Votes
@UnderTenPercent Wow, that's so ambitious, but it looks like you'll get it done! Do you have a very active job? You must to get all those steps in!
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07-12-2024
11:42
3 Votes
@UnderTenPercent You are a beast! How have your legs not fallen off yet?! Keep going! Very inspiring!
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07-12-2024
11:38
@Marycruicshank Have you tried canceling through the Apple app store? Go to the app store, tap on your profile photo, tap again where your email address is listed, then tap on Subscriptions to see if it is there.
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07-12-2024
11:30
2 Votes
@orracle Hey there, have you checked your Fitbit app on your phone to see if they are there and need to be set up? From the Fitbit app, tap on the battery % in the upper left hand corner, then tap on your device, and Google Wallet and Google Maps should be in there. If not, you can tap on the Gallery and add them by searching for them.
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07-12-2024
11:25
1 Vote
@Kathyss My app shows maps if I record my exercise on the watch. On the app, there's a little map icon that will tell you if the exercise has a map. Once you tap on that specific exercise, the map populates.
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07-05-2024
06:33
1 Vote
@NessMcD I've experienced this as well. Any clock face with the sleep and stress metrics is hit or miss. The stats sometimes take hours to populate on the clock face despite syncing and restarting the device. I gave up using any clock face that has sleep or stress stats on it.
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07-05-2024
04:38
@GregLinscott Have you tried performing a total factory reset to see if that fixes the issue?
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07-03-2024
06:57
@Kleann4 When you tap the button on the side does the screen light up? Can you swipe on the screen to get to the other screens?
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06-28-2024
07:31
1 Vote
@Katiola Sounds like you must toss and turn or maybe your watch isn't strapped on tight enough so it's moving around a lot at night.
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06-28-2024
03:34
2 Votes
@Katiola How many steps are you waking up with? It's not uncommon for me to get maybe 10-50 steps throughout the night as a I toss and turn.
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06-27-2024
14:09
2 Votes
@SnoDrtRider Hey there. Your four most recently used activities will show first, but if you want to find an additional exercise type, you will need to scroll through the menu of different activities. There's not a way around this, unfortunately. But if you do the same three or four types of exercises, they will always remain at the top of the exercise menu.
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06-27-2024
13:38
3 Votes
@Burn53y Hey there, this is not an option. You can't use the exercise function and Google Maps on your watch at the same time. You'd have to pick either the run to show on your device or Google Maps, unfortunately. I tried testing it by starting a Google Maps walk and that did show on my Charge 6, but then you can't exit that screen to get to the walk/run options. And if you start a walk/run on your watch and then try to pull up Google Maps, it does not load to the watch with a walk/run currently taking place.
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06-27-2024
09:55
2 Votes
@Ronuco No, they have not gone away. I still receive mine. Have you tried restarting your device?
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06-27-2024
09:19
2 Votes
@scenicroute9 I have an iPhone and I have my notifications set to "Show Previews When Unlocked". I still get text messages to my device even if my phone is locked. From my tests, if you have it set to "Never", you will not be able to get notifications to your Fitbit.
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@kinopmi This sounds like the Auto Stop feature. On your watch, tap on your Run/Walk/Hike exercise and then scroll down to "Auto Stop" and turn it off. That should stop the notification you're receiving.
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06-27-2024
03:39
@Julianna14 Hey there. Do you have the Body Response tile on your Fitbit app? I believe that is where these stress responses are logged.
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06-26-2024
11:36
4 Votes
@rph10uk Hey there. I have not found a way to see lifetime steps on the app, trust me, I've tried! I think the only way is to add it up for the years manually. This is frustrating as someone who has had a Fitbit for 8 years! I really hope they will add the lifetime metrics to the Fitbit app at some point.
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06-26-2024
11:21
1 Vote
@LZeeW Good catch Laura! I missed the part where @Wildflower24 said she was starting/stopping the walk from the phone app. I agree that is the issue and she should use the watch to track walks, not the phone.
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06-24-2024
03:46
@dta255 Gorilla glue? Other than that, I think there's not much else to do. Fitbit doesn't repair watches, so you should probably get another device.
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06-24-2024
03:43
1 Vote
@Wildflower24 The only thing I can think of is that your Charge 2 is aging and the hardware to send/receive GPS signal isn't working. Have you tried restarting the device or doing a factory reset to see if that helps? My theory is that your watch is simply old starting to fail.
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06-21-2024
04:06
@HLBurns Hello, you can try to reach out to Fitbit Customer Support, but they are pretty adamant that they do not refunds. If that doesn't work, I would file a dispute with your credit card company.
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06-13-2024
03:42
@kiskar I just entered a manual activity and it showed 0 min duration for me as well. Can you provide details as to what phone/OS/Fitbit app version you are using?
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