Customer Experience and Engagement Solutions
Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.
The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.
Trusted Software Solutions from CX and Engagement Providers
Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:
- Increasing efficiency of services
- Establishing trust among constituents
- Building agency reputability
Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.
All Customer Experience & Engagement Vendors
Discover Customer Engagement Innovations
Digital Customer Experience Trends
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Enhancing Federal Customer Experience with Digital Transformation
July 23rd, 2024
By adhering to the guidance and embracing a collaborative mindset, Government agencies and industry partners can collectively advance the digital experience landscape, ensuring that services are accessible, user-centric and future-ready.
- Tagged Customer Experience and Engagement, Federal Government, General Services Administration, Office of Management and Budget
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Seamlessly Enhance Accessibility in CX Through Communication
July 8th, 2024
By highlighting customer feedback and utilizing technology to improve service delivery, agencies can make strides to improve their CX.
- Tagged Adobe, Customer Experience and Engagement, CX, High-Impact Service Providers, Office of Management and Budget
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Improving Government CX Services to Build Trust Amongst Customers
April 24th, 2024
HISPs, Federal agencies that the Government has deemed as having critical value due to their public-facing services, aim to mimic a single-stop layout by creating an all-encompassing customer experience in the Public Sector.
- Tagged Customer Experience and Engagement, CX, Federal Government, High Impact Service Providers, Identity and Access Management, Office of Management Budget, okta
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Transforming State and Local Government in Ohio Through Technology
November 3rd, 2023
At the Digital Transformation Roadshow in Ohio, State and Local Government IT and industry leaders engaged in dynamic discussions around the role of technology in shaping the modernization of states.
- Tagged CISA, COVID-19, Customer Experience and Engagement, Cybersecurity, Governance Risk and Compliance, Government Conference, Ransomware, State and Local Government
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Empowering Citizens: The Next Frontier in Government Service Delivery
October 17th, 2023
Personalized government-citizen experiences and service are not just a matter of policy compliance, but a testament to the ideals of a government that serves all its citizens equitably.
- Tagged Customer Experience and Engagement, Digital Government Services, Integrated Digital Experience Act
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A Unified Identity: Login and Customer Experience
August 8th, 2023
During Carahsoft’s CX and Engagement Summit, panelists discussed how agencies can create an easy-access experience for customers that is unified across all Government agencies.
- Tagged 2023 Government Customer Experience and Engagement Summit, Big Data, Customer Experience and Engagement, CX
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Utilizing Data to Improve in Customer Experience
July 26th, 2023
By interpreting and applying data to consider and provide for different perspectives and needs, agencies can provide excellent customer experience.
- Tagged 2023 Government Customer Experience and Engagement Summit, Big Data, Customer Experience and Engagement, CX
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Diversity, Equity and Inclusion as a Pillar of CX Service Delivery
July 24th, 2023
Diversity within CX talent can positively set one organization and the way its employees interact with customers apart from another.
- Tagged 2023 Government Customer Experience and Engagement Summit, Customer Experience and Engagement, CX, Digital Government Services, HR and Training Technology
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Following the Funding of Innovation in Customer Experience
July 17th, 2023
By guiding a wide variety of customers through services with simple instructions, agencies can help improve customer experience.
- Tagged 2023 Government Customer Experience and Engagement Summit, Customer Experience and Engagement, CX, HR and Training Technology
Public Sector CX Events
Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: ServiceNow & Carahsoft
August 08, 2024
7:00 PM ET
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Training
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CUSTOMER EXPERIENCE EVENT
Hosted By: Zoom & Carahsoft
August 08, 2024
7:00 PM ET
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Government Customer Service Resources
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
With technology changing, the DoD needs to ensure that their workforce has the needed cybersecurity skills to keep ahead. Strengthen your agency's defenses against cyber attacks.
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
AI adoption can be hindered due to agency's not being well equipped to implement them into their daily processes. Discover the direction that AI can take you and your agency, and discover how to plan ahead to use it.
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Latest Customer Experience News
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
June 17, 2024
Liquidware, a leader in Digital Employee Experience (DEX) solutions for digital workspaces, today announced the release of CommandCTRL™ 1.1. |
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
May 21, 2024
Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, and Recite Me today announced a partnership. |
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