Box Status

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational

Box Web Application Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention) Operational

Governance (Legal Holds) Operational

Workflows and Automations Operational

Comments and Tasks Operational

Accessible Site (a.box.com) Operational

Box Sign Operational

Box Canvas Operational

Box Shield (Threat Detection) Operational

Box Shield (Virus Detection) Operational

Box Shield (Auto Classification) Operational

Box Shuttle Operational

Watermarking Operational

Box Hubs Operational

Box AI Operational

Box Platform / API Operational

Content API Operational

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Webhooks Operational

Box Embed Widget Operational

Box Sign Operational

Box Canvas Operational

Workflows and Automations Operational

Box Shuttle Operational

Box AI Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Box Relay Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

NetSuite Operational

Microsoft Teams Operational

Slack Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

Box Website Operational

Box Zones Operational

Australia Operational

Canada Operational

France Operational

Germany Operational

Ireland Operational

Japan Operational

Singapore Operational

UK Operational

US Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 9, 2024

No incidents reported today.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

[Major] Issue with Box Drive

Resolved - Our teams have validated that all affected services are recovered at this time. No additional impact has been observed and this incident is now considered Resolved. Please contact Box Support at https://support.box.com if you experience any additional issues.
Sep 6, 13:39 PDT

Identified - Box Engineering has remediated the underlying issues behind the delayed events. Until the backlog of events is cleared, Box Drive users will continue to see delays for synchronizing changes from the Box Web Application to the Desktop.
Sep 6, 12:55 PDT

Update - We are continuing to investigate this issue.
Sep 6, 11:48 PDT

Update - We are continuing to investigate this issue.
Sep 6, 09:52 PDT

Investigating - We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive.

Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.
Sep 6, 08:10 PDT

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024

[Major] Issues with Uploads and Downloads

Resolved - After further monitoring, this incident is now considered resolved. Uploads and Downloads services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Aug 29, 04:37 PDT

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement on Upload and Download services. We are continuing to monitor for any additional impact.
Aug 29, 03:47 PDT

Update - Our team is investigating an issue with Uploads, Downloads, API, Box Notes. Users may see errors or slowness when attempting to upload items to Box or download items. We will provide additional information as it becomes available.
Aug 29, 03:22 PDT

Investigating - Our team is investigating an issue with Uploads and Downloads in the Box Web Application and Box Drive. Users may see errors or slowness when attempting to upload items to Box or download items. We will provide additional information as it becomes available.
Aug 29, 02:27 PDT

Aug 28, 2024

No incidents reported.

Aug 27, 2024

No incidents reported.

Aug 26, 2024

No incidents reported.