A plea from rail company Southern for beleaguered passengers to tell the RMT union how they feel about ongoing strikes appears to have backfired.
Southern tweeted: "Time to get back on track. Tweet @RMTunion & tell them how rail strikes make you feel."
Dozens of passengers immediately responded, but not in the manner rail bosses might have hoped.
Marianne Powell tweeted: "You brought this on yourselves. We, your customers are suffering."
Another passenger, Simon Cox, posted: "I dislike unions but I dislike incompetent management more."
For more information see Southern rail's 'tweet RMT' plea angers rail passengers (BBC News).