I'm trying to renew my NEXUS membership.
NEXUS is about the best traveler program you can get - all the benefits of TSA PRE, Global Entry, SENTRI, and using the NEXUS line at the US-Canada border - and it's cheaper than all the others, too.
Only downside is renewal is required, and part of the renewal requires an in-person interview, they also apparently now offer Zoom interviews, but there's a problem with that too.
The major problem is there are no interview slots available, at all.
As in none.
Per the system there won't even be a Zoom interview available for at least a year if not more.
Personally, I can't plan my schedule out a year in advance as I don't know when a court might schedule something, family issues may arise, etc.
The one in-person location in all the USA that offers an in-person interview is in Minnesota on the border with Canada, even as multiple application centers in Michigan are supposed to be available but none even have a single opening.
Rather frustrating. But they've given a message that by renewing you get an automatic extension for 2 years after the expiry date on the card, so I expect it will take 2 years for them to sort this out and open up some appointments,
In addition, I'm having fun dealing with USCIS's computer system on an immigration matter that I'm doing pro bono (more on that later).
When you log in, it wants a two factor authentication, so it send you a one-time code to your phone. You enter the code and voila:
Isn't that great? There is nothing else on the screen but that message.
Kinda the Schrödinger's cat school of authentication - you're both valid and invalid at the same time.
Figured out after awhile the trick how to proceed from that screen, which was not intuitive at all. But I was able to do what needed to be done. In short I truly was both valid and invalid until I figured out how to proceed from that quantum state.