Around a dozen migrant families desperate to move out of a Staten Island shelter said they were scammed out of thousands of dollars by an employee of the shelter, who promised them leases and furniture in newly renovated apartments, THE CITY has learned.
The employee was fired after “serious allegations and evidence of dishonest and fraudulent activities” came to the hotel’s attention, according to a letter posted inside the Holiday Inn Express and dated Oct. 2 that identifies the employee as Cythia Guevara Rodriguez.
THE CITY interviewed more than a dozen shelter residents who said they fell victim to Rodriguez and also reviewed the fake leases they signed, screenshots of Zelle transfers and messages they exchanged on WhatsApp and Facebook with Guevara that show families willing to do anything to move out of a shelter and into apartments of their own doing business with someone who appeared ready to capitalize on their desperation.
The situation at the Holiday Inn Express highlights the troubles faced by migrants families in shelters as they try to find places of their own before the city potentially puts them on a clock to move out.
She played with the emotions of our children. Our children were so excited, they thought they were going to get out of here,” said Jennifer, 41, a Venezuelan mother to a one-year-old who asked her last name be withheld. She and another couple said they’d paid Guevara $1,700 in a series of cash and Zelle payments, and were expecting to move together into a house with a parking spot on Elverton Avenue in Great Kills on Oct. 16.
“I can’t sleep thinking, ‘what happened actually happened,’” she said in Spanish. “It won’t leave my mind.”
Guevara, for her part, denies the allegations, telling THE CITY on Thursday that she’d taken money from two families and had intended to get them apartments through Craigslist but she hadn’t been able to find them yet.
“They were impatient,” she said, adding that “they’re gonna get their money back.”
Others, she said, must have made photocopies of leases and were fabricating additional allegations against her.
“A lot of people right now what they’re doing is trying to gang up on me,” she said. “They’re just trying to make it, you know, worse than it is.”
Jaclyn Stoll, a spokesperson for Project Hospitality, the nonprofit with a $5.3 million contract to run the Holiday Inn Express migrant shelter, said Guevara was not an employee of the nonprofit and declined to comment while an investigation was pending. She deferred further comment to the city’s Department of Homeless Services or DHS.
“It is unconscionable that any individual would attempt to exploit vulnerable families for material gain. Whenever we learn of an incident that puts the wellbeing of our clients at risk, we work with our not-for-profit provider partners to immediately investigate the situation and take swift and appropriate action to address the issue at hand, said Nicholas Jacobelli, a spokesperson for DHS.
“We serve incredibly vulnerable populations, and we expect all those who interact with our clients to treat them with dignity and respect.”