I've been in this current job for some 10 years, but new things still happen. Recently, I had to deal with a student appeal for the first time. If students think that something was really wrong with an assignment, or with the grade they got, they can appeal. Maybe they think the grade wasn't correctly calculated from the constituent parts, or maybe they think the instructions were wrong, or any such thing. They can't appeal the academic judgement of the marker. But in practice, appeals never happen. Students might directly contact you if they're not happy, or tell the course reps so the staff- student liaison officer tells you, and then you can talk about it. In the olden days, when exams were on paper, there would be special feedback sessions. I do remember that it had come up that a grade wasn't correctly calculated, but nowadays computers do all that, and they are very good at that sort of thing. And sometimes a student complains through the module evaluations, but what you can do with that is limited. But it had never happened that a student took the formal route. Until now! And the student appealed against their grades in three different assignments in one go, and one of them was mine.
The procedure is that the student fills out a form in which they set out their complaint, and send it to the Quality Enhancement Unit. They send it on to the School involved. Then the person(s) responsible for the assignment(s) in question write(s) a response. I had to look up what happens next! Luckily, the procedure is explained on the University website. The whole pile of documents goes, via the Head of School, back to the Quality Enhancement Unit, and they report back to the student.
I wrote my response. It took a fair amount of time. The student had listed a whole array of things they said were wrong with my assignment, and how I had dealt with it. My response boiled down to that there wasn't anything actually wrong with any of that. I have seen one more response; the third one might take a bit longer, as the lecturing staff in question has since retired, so the response will have to be written by someone who was not directly involved in the assignment.
We were given 10 days to respond, so I suppose the documentation will go to main campus, and from there to the student, soon. If they don't agree with our response they can request a review, and they have to do that within 10 days as well. So I suppose by the end of the month we will know how this panned out.
I think it's good that there is an appeal procedure, but I do hope that it doesn't become all too popular. We really genuinely do our best to do a good job! And literally every assignment we set is also scrutinised by the external examiners. And student satisfaction is deemed very important, so messing up instructions is quite bad for your career. So the chance a bad grade is not due to the student, but to the assignment itself, is not high. And it can be a lot of work to respond to these appeals. But we'll see! Let's first find out if this student is successful. Stay tuned!