Who's Suck? Apple or UOB?

Date:  Aug 4, 2011

(This is a guide to show how to get UOB Internet Banking work on Lion)

Updates (Dec 5, 2011):  There is another work around, which I don't like is to change the Web User Agent in the "Developer Menu" to "iPhone" or "iPad".  This is to "fool" UOB website that you are surfing from iPhone or iPad, and some how I am not sure why the loading of Java applet is correct for iPhone or iPad or Firefox but not Safari on Lion.  So interesting!  If you are interested in this solution, please see here...

http://tech.2pd.us/2011/12/02/looks-a-tad-sloppy-a-solution/

(Below is the original blog)

I am very straight forward person.  On the first day, I "gung-ho" and installed the Lion.

Then, I go to use DBS Internet Banking... It's OK

I go use American Express... It's OK

I go use Citibank .... It's OK

I go use Maybank .... It's OK

I go use HSBC .... It's OK

But, when I go to UOB Internet Banking.... Safari complaint "Applet not loaded properly, Please reload the page again!"

What is this?  All the rest of the Internet Banking works fine except for UOB?

So, I switch to Firefox.  Thinking may be it's Apple Safari problem.  Same thing!!!!!

So, I search on the web.  And found out that Lion does not come with Java updates.  Some people are lucky, they get an update from the update page.  Some like us, and not sure why, we don't get it.  So, Apple is kind enough to provide a download page for Java.

Go Google and search.  "Java for Lion Macos site:.apple.com"

Yeap, it should be listed on the first search link.  Click on that and click Download.

Once it is downloaded, click on "Java for Mac OS X 10.7" on your desktop, or some will automatically launch it.

Click on "JavaForMacOSX10.7.pkg"

Click Click Click to install

After you have installed it.  You found out that Safari still complaint!  It does not work!

However, if you click on UOB Check Config site.  It said you have everything installed correctly.

So, you look for alternative methods.... Try go and run Applications/Utilities/Java Preferences...

Click "Enable Applet plug-in and Web Start applications"

To to the "Network Tab" of Java Preferences.  click on "Delete Files"

Delete Applications and Applets, Trace and Log Files...

Unfortunately, you are still stuck at the same thing.  This is what you have done so far...

1.  Install new Java for Lion (manually).

2.  Deleted all applets

3.  Safari does not work.

Let's give Firefox another try.  (You need Firefox)  Now, you go and click on the "Check Configurations" again on UOB using Firefox.  And surprisingly, you saw that there is this "Inactive Plug-In" with an arrow.  Click on that small arrow.

A pop up box came up.  And you click ENABLE.  and then restart your Firefox.

 

After all these... it finally works on Firefox with a new Java Applet enabled, on a Lion.

Apple or UOB?

or 

 

Here some guidelines...

1.  Every new release of Operating Systems SURE will have bugs.  This is a fact, but you have to face it.  If you install it on first day, then, don't complaint it.

2.  Apple rectified it with a new Java download on its website.  A bug in Software Update routines which does not download the Java properly.

3.  Apple's Safari did not manage to detect why that Applet does not work?  But Firefox managed to detected it.  Is it a checking routing (from UOB source code) bugs or is it the Browser faults?

4.  Most importantly, why 5 others big bank has no problem with it?  If it is a bug, then, all banks with java applet should not work!

5.  let's look at the following screen again... Did you notice the word "PIB Log Off".  HSBC uses the word "PIB" may be stand for personal internet banking.

Now, you look at UOB page... PIB.OUB.COM.SG... hmmmm... also uses the PIB as short form.  I did not see other bank uses it.

 

So, I am guessing, may be both HSBC and UOB uses some third party banking soft codes that references PIB as private internet banking.. so, if that is the case, why HSBC can do a better job?  while UOB web page got stuck?

6.  Look at the track record, how many banks have IOS App, who does not have it?

Then, you know who sucks!

Oh... another short story... I knew about this 2 weeks ago, and I have already fix this on my MacBook Air.... Two weeks later, I am using my iMac at home... I thought, at most give the bank 2 weeks to fix the problem.  But after two weeks, to my shock... UOB has not fix this yet.  And yet, no advise was given (is there any?)... They are biggest bank in Singapore, earning the most money, and yet, the Internet banking facilities is... hmmmm....