Closing Date: January 25, 2012
Rockville - - - The Montgomery County
Fire and Rescue Service (MCFRS) is recruiting for the position of Public
Safety 911 Call Taker for the Emergency Communications Center (ECC) located in
Gaithersburg, Maryland. This recruitment will establish an eligible list to
fill current and future vacancies. Selected candidates may be assigned to the
Fire/Rescue Service.
The Public Safety 911 Call-Taker is responsible for quality emergency communication
services to the citizens of Montgomery
County as well as providing
accurate and timely data/support to uniformed fire/rescue radio dispatchers.
The Public Safety 911 Call-Taker has a unique responsibility in a fast-paced
environment that requires careful attention to detail, multi-tasking and good
communication skills.
Duties will include: answering 911
emergency calls related to fire/rescue and emergency medical services;
utilizing specific protocols to screen and prepare calls for dispatch,
interacting with uniformed fire/rescue radio dispatchers via a Computer-Aided
Dispatch (CAD) system; and providing Dispatch Life Support (pre-arrival)
instructions to 911 callers as mandated by the State of Maryland.
Employment Information:
Applicants must have the ability to:
-
perform work assignments at different work locations
when required;
-
work holidays, weekends and shifts during days,
evenings or midnights;
-
accept last minute changes to their schedule and
work mandatory overtime;
-
work under close supervision and daily
evaluation of performance, especially during training;
-
demonstrate good customer service skills
including dealing calmly and respectfully with irate and angry customers over
the phone while handling complex situations; and
-
work under constant electronic surveillance as all
telephone conversations and radio messages will be recorded.
Successful candidates will be required to
obtain a State of Maryland Emergency Medical Dispatcher
licensure/certification within six (6) months of employment and maintain
licensure/certification after the probationary period.
Salary Range: $35,923 -
$58,693
Minimum
Qualifications:
Experience: One (1) year
of responsible work experience involving public contact.
Education: Completion of high school or High School Certificate of
completion recognized in the State of Maryland.
Equivalency: None.
Preferred Criteria:
Resume must include information specific to the preferred criteria listed
below. Make sure that your resume references your knowledge, skills, and
abilities as they relate to the preferred criteria. Ideally, the preferred
criteria should be addressed in a separate section in your resume. The system only allows for one document to be
submitted so your preferred criteria must be part of the resume.
There are no preferred criteria for this
requisition. Applicants that meet the minimum qualifications will be
required to take qualifying assessments.
If selected for consideration for this position,
you may be required to provide evidence that you possess the knowledge, skills,
and abilities indicated on your resume.
Additional Employment
Information:
Montgomery
County Government is an equal opportunity employer, committed to workforce
diversity. Accordingly, as it relates to employment opportunities, the County
will provide reasonable accommodations to applicants with disabilities, in
accordance with the law. Applicants requiring a reasonable accommodation for
any part of the application and hiring process should contact the Office of Human
Resources via email to special.accommodations@montgomerycountymd.gov. Individual
determinations on requests for reasonable accommodation will be made in
accordance with all applicable laws.
Montgomery
County Government also provides hiring preference to certain categories of
veterans and veterans/persons with a disability. For more information and to
claim employment preference, please refer to the Careers webpage on Hiring
Preference.
For important information regarding the recruitment process, critical dates and
information, applicants should access the job posting at:
www.montgomerycountymd.gov
and click on careers.
Employment Information: 
