CNN - Making Cell Phones Simple is Hard


As the universe of people who want a cell phone and don't already have one gets smaller, wireless carriers are counting on advanced services to generate the bulk of new revenue in coming years.

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That has providers working hard to make their devices easier to use -- fewer steps, brighter and less cluttered screens, different pricing strategies -- so consumers will not only use data functions more often but also be encouraged to buy additional ones.

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"IPod was not the first MP3 player on the market, but once they figured it out (the user interface), they became the predominant one overnight"


http://edition.cnn.com/2006/TECH/biztech/05/29/cellphone.usability.ap/

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