Airlines call flight ban a 'European mess'

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http://160.96.186.100/lib/pdf/2010/Apr/ST2003.pdf

[LIVE!] How airlines and EuroControl are conquering Icelandinc volcanic ash through social media #ashtag

http://simpliflying.com/2010/live-how-airlines-and-eurocontrol-are-conquering-icelandinc-volcanic-ash-through-social-media-ashtag/