FedEx Mobile 4+

For the last several FEDEX deliveries to me , at the last minute on the projected delivery date , the FEDEX website will switch from the projected time and date to pending ! When accessing the automated FEDEX system or even speaking to a service representative, all you get is some obscure reply ! I’m a retired Postal Service maintenance technician and the USPS and UPS have far better updates and customer service results and responses ! I WILL NO LONGER make anymore online orders if the vendor is using FEDEX’s crappy delivery services ! I’m 67 years of age and fairly tolerant and understanding of changing delivery obstacles , but FEDEX has become consistently unreliable and for lack of a better term lousy and crappy delivery service !! This scathing review will not even faze or even shame FEDEX into improving their crappy delivery service to its customers !!! Hopefully and with any luck , FEDEX will start losing customers ! I’m willing to bet that I do not even receive an inquiry from FEDEX asking what they can do to constantly failing the customers !!!

My son ordered a computer while he was staying here, but had to leave on a trip before it arrived. He had it delivered to the house, but nobody was home to accept the delivery. I signed the back of the door tag and left details on where to put the package as instructed on the tag, but when making a delivery attempt the following day, the driver didn’t even look at the back of the tag and left again with the package. Calling the 800 number gave me few options, and the robot receptionist wanted me to pick up the package an hour away within a certain two-hour time frame. Thanks to flooding and a business closure, neither of the two FedEx drop off locations in my town are open, and when I tried to choose one 10 miles away, the app would not let me.

I finally repeated “talk to a person” often enough that the automated service connected me with someone who could contact the driver and give instructions for delivery, and the driver returned later that second day and left the package, along with the door tag containing my signature. But why have the app if I can’t do that from there? All I can do is track the package and the rest of the app seems to be there for show.

(Also, if I say “talk to a person” while in the automated voice system, that means that the choices offered there are insufficient and I need human interaction. Don’t keep pushing me to choose menu options.)

This isn’t the first time that this happened to me with FedEx. Before the shipment was even shipped, I requested all the notifications as much as possible so I can get the real time updated status even if home or not home. Turned out it doesn’t matter anyway. No notifications, no updates, and no communication at all. Just because the gate at my residence was closed (and the apartment staff is off work), doesn’t mean you cannot come in…? That was only around 5-6:00 PM, when in fact, I know that FedEx is always out of deliver until 9-10:00 PM. After the estimated day that my shipment was supposed to be delivered, I went back to check up on the app again, out of no where it says that “the delivery was unable to deliver” at 6 PM when at that time, I got NOTHING for the notifications. I’ve been home all day and I had no idea where my package was. The only thing it says on the tracking category was “out for deliver since 6:50 AM”. They could’ve have contacted or something in order to get inside and deliver some packages. Or at least if I get notified by a text right away because that was the option I chose to be notified if there’s an exception for a delivery, or there’s something happening and is unable to deliver. Again, like I said, NOTHING for the notifications, no updates at all, and no communication. And ALWAYS late/delay when it comes to deliver a shipment.