Authorised push payment (APP) scams happen when a scammer tricks someone into sending a payment to an account outside of their control. APP scams remain a huge source of concern with millions of pounds being lost each year and a devastating impact left on victims.

In a significant step towards greater transparency, the PSR publishes annual data on payment firms’ APP scam performance. This data covers:

  • Reimbursement to victims (from the largest 14 banking groups in Great Britain and Northern Ireland)
  • How much money is sent from victims’ accounts by each payment firm as a result of APP scams (from the largest 14 banking groups in Great Britain and Northern Ireland)
  • How much money is received into fraudsters’ accounts by each payment firm as a result of APP scams (covering scams sent from accounts held with the 14 largest banking groups in Great Britain and Northern Ireland to any UK payment firm)

The PSR’s latest report covering 2023 includes the UK’s 14 largest banking groups, along with the data for eleven other smaller firms that were in the top 20 highest receivers of fraud. The smaller firms are included as they represent a disproportionately high level of fraud received.

With this data, you will be able to see the full extent of how well your bank has performed in tackling APP fraud and how they treated victims in the last year, compared to other UK banks and payment firms.

On this page you’ll find this comparison data for 2023, as well as the full downloadable reports for 2023 and 2022.

To ensure more consistent consumer protections are in place, we have also been pushing forward mandatory reimbursement requirements for victims of APP scams which will come into force on 7 October 2024.

The UK’s payment firms have also seen additional interventions from the PSR to improve data sharing to spot and prevent scams, and the roll-out of the name-checking service, Confirmation of Payee.

Metric A: Percentage of reported APP scams losses refunded by value

The chart shows the percentage of total APP scams losses that were reimbursed to consumers by the 14 largest banking groups in 2023. For example, TSB refunded 88% of the total value of money its customers lost to APP scams in 2023.

 

Metric A: Percentage of reported APP scams losses refunded by volume

The chart shows the percentage of APP scam cases that were fully and partially reimbursed by the 14 largest banking groups. For example, Nationwide fully reimbursed 96% and partially reimbursed 3% of the APP scam cases reported by its customers in 2023.

 

Metric B: Value of APP scams sent per £ million of transactions

This data shows how much money consumers at the 14 largest banking groups lost to APP scams for every £ million of transactions sent. For example, for every £1 million of Metro Bank transactions sent in 2023, £266 of that was lost to APP scams.

Metric B: Volume of APP scams sent per million transactions

This data shows how many APP scams payments were sent per million transactions at the 14 largest banking groups. For example, for every 1 million consumer transactions Monzo sent in 2023, 131 were reported as APP scams payments.

Metric C: Value of APP scams received per £ million of transactions Non-directed PSPs

This data shows which smaller banks and payment firms received the highest value of APP scams in 2023 per £ million of transactions. For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams. 

Firms in the chart were identified as being the smaller banks and payment firms in the top 20 receivers of scams by absolute value in the UK in 2023. Firms were ranked from 1 to 20 based on the value of APP scams received per £ million of transactions. A firm with a rank of 1 would have the highest APP scams rate.

Where a firm was not in the top 20 receivers of APP scams in 2022, a bar is not shown.

Metric C: Value of APP scams received per £ million of transactions Directed PSPs

This data shows which larger UK banks received the highest value of APP scams in 2023 per £ million of transactions. For example,  for every £1 million received into consumer accounts at Starling, £239 of it was APP scams.

Firms in the chart were identified as being in the top 20 receivers of scams by absolute value in the UK in 2023. Firms were then ranked from 1 to 20. A firm with rank 1 would have the highest APP scams rate.

AIB, Danske and the Co-operative Bank are not included in this list despite being in the list of 14 largest banking groups. This is because they were not identified as being in the top 20 receivers of scams.

Metric C: Volume of APP scams received per million transactions Non-directed PSPs

This data shows which smaller banks and payment firms received the highest number of APP scams payments per million transactions. For example, for every 1 million transactions received by consumers at PayrNet, 2,705 of those transactions were APP scams payments.

Firms were ranked from 1 to 20. A firm with rank 1 would have the highest APP scams rate.

Where a firm was not in the top 20 receivers of APP scams in 2022, a bar is not shown.

Metric C: Volume of APP scams received per million transactions Directed PSPs

This data shows which larger UK banks received the highest number of APP scams payments per million transactions. For example, for every 1 million transactions received by consumers at Barclays, 35 of those transactions were APP scams payments.

Firms in the chart were identified as being in the top 20 receivers of scams by absolute volume in the UK in 2023. Firms were then ranked from 1 to 20, a firm with rank 1 would have the highest APP scams rate.

AIB, Danske and the Co-operative Bank are not included in this list despite being in the list of 14 directed PSPs. This is because they were not identified as being in the top 20 receivers of scams.

Where a firm was not in the top 20 receivers of APP scams in 2022, a bar is not shown.