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Screen or No Screen? Lessons Learnt from a Real-World Deployment Study of Using Voice Assistants With and Without Touchscreen for Older Adults

Authors:

Michael Hogarth,

Alison A Moore,

Nadir WeibelAuthors Info & Claims

ASSETS '23: Proceedings of the 25th International ACM SIGACCESS Conference on Computers and Accessibility

Article No.: 52, Pages 1 - 21

https://doi.org/10.1145/3597638.3608378

Published: 22 October 2023 Publication History

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Abstract

While voice user interfaces offer increased accessibility due to hands-free and eyes-free interactions, older adults often have challenges such as constructing structured requests and perceiving how such devices operate. Voice-first user interfaces have the potential to address these challenges by enabling multimodal interactions. Standalone voice + touchscreen Voice Assistants (VAs), such as Echo Show, are specific types of devices that adopt such interfaces and are gaining popularity. However, the affordances of the additional touchscreen for older adults are unknown. Through a 40-day real-world deployment with older adults living independently, we present a within-subjects study (N = 16; age M = 82.5, SD = 7.77, min. = 70, max. = 97) to understand how a built-in touchscreen might benefit older adults during device setup, conducting self-report diary survey, and general uses. We found that while participants appreciated the visual outputs, they still preferred to respond via speech instead of touch. We identified six design implications that can inform future innovations of senior-friendly VAs for managing healthcare and improving quality of life.

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Index Terms

Screen or No Screen? Lessons Learnt from a Real-World Deployment Study of Using Voice Assistants With and Without Touchscreen for Older Adults
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI
    2. HCI design and evaluation methods
      1. Field studies

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cover image ACM Conferences

ASSETS '23: Proceedings of the 25th International ACM SIGACCESS Conference on Computers and Accessibility

October 2023

1163 pages

ISBN:9798400702204

DOI:10.1145/3597638

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Published: 22 October 2023

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ASSETS '23: The 25th International ACM SIGACCESS Conference on Computers and Accessibility

October 22 - 25, 2023

NY, New York, USA

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Le HLakshminarayanan RLi JMishra VIntille S(2024)Collecting Self-reported Physical Activity and Posture Data Using Audio-based Ecological Momentary AssessmentProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36785848:3(1-35)Online publication date: 9-Sep-2024
https://dl.acm.org/doi/10.1145/3678584
Alghamdi EHalvey MNicol E(2024)System and User Strategies to Repair Conversational Breakdowns of Spoken Dialogue Systems: A Scoping ReviewProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665558(1-13)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3665558
De Souza JChamberlain KWang E(2024)LCBuddy: Towards a Smartphone-based Self-Assessment Tool for Postpartum Patients With Breast PainExtended Abstracts of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613905.3650944(1-7)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3650944
Bokolo Jnr A(2024)Examining the Use of Intelligent Conversational Voice-Assistants for Improved Mobility Behavior of Older Adults in Smart CitiesInternational Journal of Human–Computer Interaction10.1080/10447318.2024.2344145(1-22)Online publication date: 24-Apr-2024
https://doi.org/10.1080/10447318.2024.2344145

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