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- ArticleAugust 2024
The Impact of Modern Information Technology on the Resistance to Disinformation in the Police
Mobile Web and Intelligent Information SystemsAug 2024, Pages 290–302https://doi.org/10.1007/978-3-031-68005-2_21AbstractIn an area of increasing digitalisation and rapid technological development, modern information technologies are becoming an essential part of the daily lives of all citizens. One of the new trends that has been discussed in recent years is the ...
- short-paperMay 2024
Network Analysis of Microservices: A Case Study on Alibaba Production Clusters
ICPE '24 Companion: Companion of the 15th ACM/SPEC International Conference on Performance EngineeringMay 2024, Pages 67–71https://doi.org/10.1145/3629527.3651842Having an observation of the microservices connections complexities within a service is essential for system management and optimization. In this study, we analyzed a dataset of microservice traces from Alibaba's production clusters, segmenting call ...
- ArticleSeptember 2023
Research on Big Data Empowering Ecological Governance
AbstractThe application of big data in the field of ecological governance has promoted the development and growth of intelligent ecological governance. Scientific discoveries enhance human ability to understand nature, and technological inventions enhance ...
- research-articleDecember 2023
Customer Analysis Using the RFM Methodology in A Dental Clinic
ICIBE '23: Proceedings of the 2023 9th International Conference on Industrial and Business EngineeringSeptember 2023, Pages 454–458https://doi.org/10.1145/3629378.3629441Digital transformation and data collection are needs that are emerging in companies, including in the dental clinic "Red Odontológica de Lima" which will be taken as the case of this study. Customer retention is essential in business management, given ...
- research-articleJune 2023
Improved and Deterministic Online Service with Deadlines or Delay
STOC 2023: Proceedings of the 55th Annual ACM Symposium on Theory of ComputingJune 2023, Pages 761–774https://doi.org/10.1145/3564246.3585107We consider the problem of online service with delay on a general metric space, first presented by Azar, Ganesh, Ge and Panigrahi (STOC 2017). The best known randomized algorithm for this problem, by Azar and Touitou (FOCS 2019), is O(log2 n)-...
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- research-articleDecember 2023
Research on the Synergy of Sci-Tech Financial Services in Guangdong-Hong Kong-Macao Greater Bay Area Based on the Synergy Model of Composite System
ICBDC '23: Proceedings of the 2023 8th International Conference on Big Data and ComputingMay 2023, Pages 87–93https://doi.org/10.1145/3624288.3624301Based on the analysis of literature related to sci-tech financial services, combined with the characteristics of existing sci-tech financial services in Guangdong-Hong Kong-Macao Greater Bay Area, we propose that the synergistic system of sci-tech ...
- short-paperApril 2023
Job Type Extraction for Service Businesses
WWW '23 Companion: Companion Proceedings of the ACM Web Conference 2023April 2023, Pages 401–405https://doi.org/10.1145/3543873.3584636Google My Business (GMB) is a platform that hosts business profiles, which will be displayed when a user issues a relevant query on Google Search or Google Maps. GMB businesses provide a wide variety of services, from home cleaning and repair, to legal ...
- research-articleMay 2023
Towards Robust Handwritten Text Recognition with On-the-fly User Participation
ICVGIP '22: Proceedings of the Thirteenth Indian Conference on Computer Vision, Graphics and Image ProcessingDecember 2022, Article No.: 12, Page 1https://doi.org/10.1145/3571600.3571613Long-term OCR services aim to provide high-quality output to their users at competitive costs. It is essential to upgrade the models because of the complex data loaded by the users. The service providers encourage the users who provide data where the ...
- research-articleJanuary 2022
Technology adoption model for HRM practices
International Journal of Technology Enhanced Learning (IJTEL), Volume 14, Issue 12022, Pages 101–124https://doi.org/10.1504/ijtel.2022.120563e-HRM has acquired a commonplace status in HR management practices of developed countries; however, its implementation is scarce and scattered in developing countries. The present study highlights the current scenario of e-HRM practices in the service and ...
- research-articleJanuary 2021
Toward a better understanding of intentionality in service engineering: a systematic review
International Journal of Web Engineering and Technology (IJWET), Volume 16, Issue 12021, Pages 53–82https://doi.org/10.1504/ijwet.2021.115688Putting intentionality adaptation and context-awareness into service in a user transparent way is a critical concern for the pervasive computing paradigm. Several approaches have already been tested to incorporate intentionality in service engineering. ...
- research-articleJanuary 2021
Recognition of emotions in verbal messages based on neural networks
Procedia Computer Science (PROCS), Volume 190, Issue C2021, Pages 560–563https://doi.org/10.1016/j.procs.2021.06.065AbstractEmotion detection and recognition by text is an under-researched area of natural language processing (NLP), which can provide valuable input in various fields. Speech and Emotion Recognition (Speech Emotion Recognition SER) has potentially wide ...
- research-articleDecember 2020
Frontiers in Service Science: The Management of Data Analytics Services: New Challenges and Future Directions
Service Science (INFORMS-SS), Volume 12, Issue 4December 2020, Pages 121–129https://doi.org/10.1287/serv.2020.0262In this short paper, we discuss the impact of data analytics in services and delineate future research directions for the field. After illustrating how data analytics are transforming different service sectors, we consider the provision of data analysis ...
- research-articleDecember 2020
A Note on the Impact of Daily Deals on Local Retailers’ Online Reputation: Mediation Effects of the Consumer Experience
Information Systems Research (INFORMS-ISR), Volume 31, Issue 4December 2020, Pages 1132–1143https://doi.org/10.1287/isre.2020.0935Practice- and Policy-Oriented Abstract
As daily deals have recently become a prevalent marketing tool for local businesses, more research on how daily deals affect local retailers’ long-term performance is needed. This study investigates how and why daily deals affect restaurants’ online ...
This study investigates the impact of daily deals on local retailers’ (restaurants’) online ratings. We collected and utilized a comprehensive panel data set that combines information on restaurants’ deal offerings (Groupon or LivingSocial) with their ...
- demonstrationNovember 2020
An Interactive System to Compare, Explore and Identify Discrepancies across Map Providers
SIGSPATIAL '20: Proceedings of the 28th International Conference on Advances in Geographic Information SystemsNovember 2020, Pages 425–428https://doi.org/10.1145/3397536.3422348All online map service providers are working hard to maintain high-quality maps to provide high-quality services. Example inaccuracies that can be encountered in the provided maps may include missing road segments, shifted road segments, missing road ...
- demonstrationSeptember 2020
Service-oriented intelligent and extensible RAN
MobiCom '20: Proceedings of the 26th Annual International Conference on Mobile Computing and NetworkingApril 2020, Article No.: 71, Pages 1–3https://doi.org/10.1145/3372224.3417321Network slicing is considered to be the enabler for a coexistence of a multitude of services on a multi-tenant 5G infrastructure. It is supported through software-defined radio access networking (SD-RAN), bringing programmability to the network in order ...
- abstractJune 2020
2020 ACM SIGMIS CPR Lifetime Achievement Award
SIGMIS-CPR '20: Proceedings of the 2020 Computers and People Research ConferenceJune 2020, Pages 1–4https://doi.org/10.1145/3378539.3393832We are pleased to announce that Dr. Thomas W. Ferratt, Professor Emeritus at the University of Dayton, is the recipient of the 2020 ACM SIGMIS CPR Lifetime Achievement Award. He served in leadership roles, including Chair, Conference Chair, and Program ...
- research-articleMarch 2020Honorable Mention
Not Some Random Agent: Multi-person Interaction with a Personalizing Service Robot
- Samantha Reig,
- Michal Luria,
- Janet Z. Wang,
- Danielle Oltman,
- Elizabeth Jeanne Carter,
- Aaron Steinfeld,
- Jodi Forlizzi,
- John Zimmerman
HRI '20: Proceedings of the 2020 ACM/IEEE International Conference on Human-Robot InteractionMarch 2020, Pages 289–297https://doi.org/10.1145/3319502.3374795Service robots often perform their main functions in public settings, interacting with more than one person at a time. How these robots should handle the affairs of individual users while also behaving appropriately when others are present is an open ...
- research-articleJuly 2024
Multi-objective Optimization using NSGA II for service composition in IoT
Procedia Computer Science (PROCS), Volume 167, Issue C2020, Pages 1928–1933https://doi.org/10.1016/j.procs.2020.03.214AbstractInternet of Things (IoT) provides an innovative worldwide view to the things which are fit for communicating with one another. Each thing like temperature sensor, pressure sensor provides its functionality in the form of web service on the ...
- short-paperJanuary 2020
Technology around the park: Applying co-design to resolve conflict in retirement villages
OzCHI '19: Proceedings of the 31st Australian Conference on Human-Computer-InteractionDecember 2019, Pages 392–396https://doi.org/10.1145/3369457.3369500This short paper explores the role of technology in improving tensioned relationships between older adults and park managers in residential retirement parks and villages. In Australia, residential retirement parks and villages are gated communities ...
- research-articleJuly 2019
Kubernetes cluster optimization using hybrid shared-state scheduling framework
ICFNDS '19: Proceedings of the 3rd International Conference on Future Networks and Distributed SystemsJuly 2019, Article No.: 2, Pages 1–12https://doi.org/10.1145/3341325.3341992This paper presents a novel approach for scheduling the workloads in a Kubernetes cluster, which are sometimes unequally distributed across the environment or deal with fluctuations in terms of resources utilization. Our proposal looks at a hybrid ...