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If you're having issues transferring your LINE account with an easy transfer QR code, see I'm having issues with easy transfer QR codes. | |
If you have your previous device and can use LINE (you can chat and use other features), we recommend using an easy transfer QR code to transfer your LINE account.
Simply scan the QR code that appears on your previous device with your new device, then follow the instructions to finish transferring your account. Also, the last 14 days of your chat history will be restored even if you haven't backed up your chat history or are transferring your account to a different OS.
Useful info
If you see the "How to finish transferring your account" screen, the steps will differ depending on whether or not you can use LINE on a device you have. For details, see The "How to finish transferring your account" screen appeared.
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An error may have occurred because the Apple ID or Google account you entered is different from the one registered to your LINE account. First, try logging in with another Apple ID/Google account. If you're unable to log in with the information of another account, try logging in with your phone number. If you're unable to log in with a phone number or an Apple ID/Google account, you won't be able to transfer your LINE account. In this case, please sign up for a new LINE account.
Be advised
Even if you contact us via the Inquiry Form, our response will be the same as this Help article.
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If you see an error message while transferring your LINE account, see I get an error when I try to transfer my LINE account. | |
If the phone number you verified is registered to a LINE account belonging to the previous owner, it is possible that the display name associated with that account appeared on your screen. For more details, see I verified my phone number, but I see someone else's name. |
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If you're having issues on the "Enter verification code" screen, please see Not receiving the verification code via text to my phone number/I get an error message when verifying my phone number. | |
If you cannot use LINE on your old smartphone or you don't have the device and saw the "How to finish transferring your account" screen, try the corresponding account transfer method available in your situation.
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If you have an email address registered to LINE that you can receive emails with, see I'm not receiving the password reset email. | |
If you've linked an Apple ID or Google account to LINE, tap either Continue with Apple or Continue with Google on the account transfer method selection screen to begin transferring your LINE account. Transferring your LINE account with your Apple ID Transferring your LINE account with your Google account If you can't log in to your LINE account with your linked Apple ID or Google account, please check the details in No. 3. |
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The information below applies in the following conditions. • You're no longer able to use (receive emails with) the email address you registered to LINE. • You didn't link an Apple ID or Google account to your LINE account. If you still can't verify your account after trying the password you think was registered to it, we're sorry to say that in this situation, there is no way to transfer your account. In this case, please sign up for a new LINE account. To prevent the same situation from occurring in the future when transferring your account, be sure to check your registered information regularly. Note: Please understand that if you send us an inquiry, the support we provide will be the same as the above information. |
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If you get an error when you try transferring your LINE account, the method to troubleshoot your issue will differ depending on the error.
See the following information for details.
• Unable to sign up.
• An unknown error occurred. Please try again later.
• Verification is temporarily blocked. Please try again later.
• Invalid phone number. (This only applies to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.)
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Some devices automatically enter the verification code that is sent via SMS.
If you can see your friends and chats lists after starting LINE, it means your account has been successfully verified.
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There are a few reasons why you may not be receiving the email to reset your LINE password or the email to finish registering your email address.
You will be restricted from registering your email address for a certain amount of time if you repeatedly have a verification code sent. In this case, please try again after at least 24 hours have passed.
To resolve the issue, please check all of the following details.
1. Check if an email address is registered to LINE.
The password reset email is sent to the email address registered to LINE. You won't receive a password reset email if you don't have an email address registered to LINE. When you register an email address to LINE, you're sent an email containing a verification code with "LINE Email Address Verification Message" as the subject line.
Email address registration is completed by entering the verification code contained in the above email or tapping the enclosed link.
If you received an email with the above subject line and registered the email address to LINE, please enter the email address you received the above email at.
If you haven't received or can't confirm the email, it's possible you don't have an email address registered to LINE. If you don't remember your password and you don't have an email address registered, you won't be able to log in with your phone number. In this case, please try another login method.
2. Check if you entered your email address registered to LINE correctly.
If the email address you entered is different from your email address registered to LINE, you won't receive the reset email. Enter your email address correctly while making sure that:
• You are careful entering characters that are similar (e.g. the letter "o" and the number "0").
• Uppercase and lowercase letters are entered correctly.
If you saw an error message when you entered your email address, please check the email address you entered because it's possible that:
• You used full-width alphanumeric characters.
• There were spaces included.
• You used more than one dot in a row (e.g. ab..cd@example.com).
• You used a hyphen at the beginning (e.g. -abcd@example.com).
• You used a dot just before the @ sign (e.g. abcd.@example.com).
3. Check all of your email folders.
Check if the password reset email with "[LINE] Password reset for LINE" as the subject line, was misplaced in your spam folder or other non-inbox folder.
4. Check your email settings.
If you have filters in place, such as ones that block emails containing URLs or block emails from PCs, please try disabling them.
If you have domain filters in place, please add "line.me " to your list of accepted domains.
5. Resend the email.
After you check the potential issues above, send the password reset email again, and check if you receive it. If you don't receive the email, you won't be able to log in with your phone number. In this case, please try another login method.
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