KITERETSU inc.

Zookeeper Battle Support

For inquiries on Android devices, please follow the instructions here

• We cannot answer questions regarding in-game strategies.
• Inquiries made outside of business hours will be replied to on or after the next business day.
• Some support inquiries will require extended investigation.
• Emoji and other special characters may appear illegible when sent.
• Please refrain from forwarding or using responses from our support team for other purposes.
• Your email address will be used for the purposes of support only.
• About Account Deletion Requests
  • You can delete your account from the in-app SETTING screen.
  • If you have difficulty reinstalling the app, you can request deletion of your account using this form.Please write “request for deletion” in the “Support Inquiry” field.
  • In order to verify your identity, please allow us about one month to verify your information.

Support Form

[Support Hours]

Mon-Fri 11:00am-6:00pm JST Closed holidays

* Required Items

Zookeeper Battle Username *

This field is case-sensitive

Invite ID *

Found under "Search" on the My Zoo Friend's screen

Device Type *

Issue Date *

The email you have registered with Google Play Store

* Necessary for inquiries related to purchase errors

Email Address *

Email Verification *

Support Inquiry *