Unsolicited Commercial Communications(UCC)

Q 1. Is it permitted to use mobile number for Telemarketing activities?

A. No. In case a consumer uses his/her telephone connection to send promotional messages, his telephone connection will be liable for disconnection on the first complaint and his/her name and address may be blacklisted for a period of two years

Q 2. What is the procedure of making a complaint?

A. In case any subscriber receives unsolicited commercial communication after expiry of seven days from the date of his registration in NCPR/DND, he/she may make a complaint to the service provider through voice call or SMS to toll free short code 1909 or through DND App within 3 days of receipt of such UCC. For registering the complaint through SMS, the subscriber should forward the SMS to 1909 in the following format: The UCC, XXXXXXXXX, dd/mm/yy where XXXXXXXXXX is the telephone number or header of the UCC.

Q 3. What is the procedure for registration in NCPR?

A. Consumer can register his/her preference(s) in NCPR by dialling 1909 or by sending SMS to 1909. You can also register using TRAI DND 2.0 mobile app.

Q 4. How can one avoid getting unsolicited commercial communication (UCC)?

A. Consumer can block all commercial communications (calls and SMSs both) or can selectively block UCCs from specified seven categories [1) Banking/insurance/ financial products/credit cards; 2) Real Estate; 3) Education; 4) Health; 5) Consumer goods and automobiles; 6) Communication/ Broadcasting / Entertainment/IT and 7 Tourism and leisure] by registering his/her preference in National customer Preference Register (NCPR) also known as DND Registry.