High Risk Alert

(Suspicious Account Alert)

The “Suspicious Account Alert” (also known as the “High Risk Alert”) have entered its second phase on 4th August 2024. In addition to the Faster Payment System (FPS), the Hong Kong Police’s Scameter data will also be incorporated into general online banking, Stored-Value Facility (SVF/ e-wallet) and bank counter transactions, extending the coverage of “High Risk Alert” and thus enhancing the public’s ability to identify and prevent scams.

「The “High Risk Alert” is a collaborative effort by the Hong Kong Police Force, the Hong Kong Monetary Authority, the Hong Kong Association of Banks, the Hong Kong Interbank Clearing Limited and 42 major retail banks and SVF operators in Hong Kong. Members of the public can receive fraud prevention alerts without needing to install additional software when conducting transactions on bank and SVF websites and mobile apps.

High Risk Transaction Alert

When making transactions, if the recipient’s bank account number, SVF account number, or FPS proxy ID:

Bank account number

SVF account number

FPS proxy ID:

Phone Number

Email address

FPS identification code

is associated with fraud reports, i.e. marked as “High Risk” in the Scameter, the public will receive the following “High Risk Alert” on the transaction confirmation page:

Alert

Hong Kong Police Force warning: The payee account is related to a

scam report

Please cancel the payment instruction. Call Police Anti-Scam Helpline 18222 if in doubt.

If members of the public see the “High Risk Alert” during transactions, they should immediately stop the transfer to avoid potential fraud.

Source of “High Risk Alert” Data

Bank account numbers, SVF account numbers and FPS proxy IDs labelled “High Risk” are derived from confirmed criminal reports made by the public to the police. The Scameter database updates this information periodically throughout the day on the FPS, major retail banks and SVF platforms to ensure timely alerts for the public.

No Alert = Absolute Safety?

The absence of “High Risk Alert” does not guarantee a safe transaction. It simply indicates that no related reports exist for that recipient account or FPS proxy ID. The public should always remain vigilant and aware of potential scams before making any transactions.

Frequently Asked Questions:

  • What should I do if my payment receiving account is wrongly labelled?

    You may contact the police via email at [email protected]. If it is verified to be non-scam related, the account will be promptly removed from the Scameter and “High Risk Alert”.

  • Can I proceed with the transaction if I receive a “High Risk Alert”?

    It is not recommended due to the high risk of fraud, but you may still choose to proceed with the transaction.

  • Can I inquire with the payee if I receive a “High Risk Alert”?

    It is not recommended. According to police experience, scammers often use various excuses to persuade people to complete the transactions, such as system testing, account approval processes, or incorrect labelling. If you encounter a “High Risk Alert”, you should immediately stop the transaction and cease contact with the other party. If in doubt, call the Police Anti-Scam Helpline at 18222 for assistance.

  • Is the “High Risk Alert” applicable to overseas recipient accounts?

    The current “High Risk Alert” mechanism only applies to local FPS proxy IDs, SVF and bank account numbers. The police, HKMA, and industry will periodically review the scope and explore the feasibility of extending coverage to other non-instant payment methods and cross-border transactions to provide better scam protection for the public.

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