<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-WTMQ4QSL" height="0" width="0" style="display:none;visibility:hidden" title="gtm-frame"></iframe>Zempler - Contact us about your Bank Account
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No issue is too big or too small - we're here to help.

Help centre

Get quick answers to your questions in our Help Centre.

Other useful contact numbers

  • UK Customer Service

    0330 024 0924

    Calling from abroad: +44 207 153 8940

    See Service Status.

    We're available by phone Monday to Friday from 8am to 8pm, Saturday from 8am to 4pm and from 9am - 5pm on UK Bank holidays. Calls may be recorded. You can also check our Help Centre at any time. 

  • Credit management queries

    0203 059 5784

    Our credit management team can help if you're having financial difficulties making a repayment.

    We're available by phone Monday to Thursday from 8am to 8pm, Friday 8am to 6pm and Saturday 9am to 1pm.

  • 24/7 help for lost or stolen cards

    0330 024 0924

    We're on hand 24/7 to help if you have lost your card or had it stolen. You can also temporarily block your card in your Online Banking Account.

  • Business partnerships or affiliates

    Zempler Bank is leading the way towards smarter, simpler business banking. You can find out more about becoming a Zempler Bank partner here

  • Media and press enquiries

    Drop a note at [email protected].

    Please note, this inbox isn't monitored for Customer Service queries.

Our complaints team

If you need to raise a formal complaint, you can contact us in three ways and we’ll do our best to resolve it for you as soon as we can.

If you haven’t already, it’s best to call our Customer Service team about your issue first, so that we can investigate and resolve your issue faster. Otherwise you can:

Send a letter to:

Zempler Bank Complaints Department, PO Box 5525, Manchester, M61 0QS

Send an email to:

If you don’t feel that we’ve been able to reach a satisfactory resolution to your complaint, you may contact the Financial Ombudsman

  • Sending a letter to:  Financial Ombudsman Service,Exchange Tower, London E14 9SR.

    Calling them on the Financial Ombudsman Helpline:0800 023 4567 (free to call from landlines), or 0300 123 9 123 (free to call on some mobile phone contracts, please check with your provider). 

    Sending an email to: [email protected] 

If you'd like to see our full complaints handling procedure, please see this document.

Every 6 months we submit Complaints data to the financial authority. View our most recent data here.

Social media

You can connect with us via social media on the official Zempler Bank social media channels below.

  • X (formerly Twitter)

    X (formerly Twitter)

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  • LinkedIn

    LinkedIn

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  • Facebook

    Facebook

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Important

For your security, do not engage with anyone claiming to be Zempler Bank, unless it is from our official channels listed above. 

Please note, we are currently not active on the platforms below.

  • Instagram
  • WhatsApp
  • TikTok


© 2024 Zempler Bank


Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK. 

For full website terms including information on Zempler Bank, Mastercard and use of trademarks, please see our full legal disclosures at https://www.zemplerbank.com/legal/. Zempler Bank Limited (“Zempler Bank”) is registered in England and Wales at Cottons Centre, Cottons Lane, London SE1 2QG (No.04947027). Zempler Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 671140. 

Zempler Bank provides credit facilities subject to approval and affordability, and where accounts continue to meet Zempler Bank credit criteria.