Please refuse the delivery at your door. Do not open the shipped package once it is delivered. Once the package is received at our warehouse, we'll process your refund. Please note that, except for purchases that include a carrier activated cellular device(s), a restocking fee equal to 10% of the purchase price of the product(s), plus applicable tax will apply to cancelled orders that have left our warehouse, and delivery fees if charged, will be nonrefundable.

Please indicate the damage of the external carton on the driver's route sheet, bill of lading, or waybill and refuse the shipment.

For BOPIS order products, please ensure that you notify a store associate immediately and refuse the order/product with the damaged packaging and/or external carton. Please see Terms and Conditions for more details.

Contact Samsung within 48 hours of delivery/pickup either by the online shopping web chat at https://www.samsung.com/ca/support/ (select Online Shopping), by phone at 1-855-254-4747, or through email to info.seca@samsung.com. If your product is defective, Samsung will replace or refund it.

After the first forty-eight (48) hours after delivery, your product will be repaired, replaced, or refunded, at Samsung’s sole discretion, according to the manufacturer’s limited warranty. Samsung will waive the restocking fee.

You have fifteen (15) business days from the date of receipt, to return a product that is eligible for return. Please see Terms and Conditions for more details.

If your return is accepted, we will issue your refund within five (5) business days of receipt of your product in our warehouse, post inspection.

If an order is cancelled before we have started the shipping or delivery process, we will refund your delivery fees. Delivery fees are otherwise non-refundable, except those related to the purchase of a carrier activated cellular device(s).

Yes, if a purchased product came with a Promotional Product and the original product is returned, the Promotional Product must also be returned.

Samsung will not issue a credit or refund for the returned product, which will be shipped back to you at your cost, or disposed of at Samsung’s discretion within thirty (30) business days following notification to you. Please see Terms and Conditions for more details.

Products Ineligible for Return: Open Box Items and Nonrefundable Fees

Except in connection with a valid warranty claim, the following items are ineligible for returns, exchanges or refunds if the original packaging seal or sticker has been broken:

1. Digital appliances (i.e., all refrigerators, dishwashers, laundry appliances,
2. Home entertainment products (i.e., all TVs, soundbars, projectors and related accessories)
3. Monitors and related accessories
4. Non-connected devices (i.e., devices that are not carrier activated cellular devices), such as Wi-Fi tablets, Wi-Fi watches, PCs/laptops, and all related accessories, including but not limited to all screen protectors
5. Power supply, earbuds, smart tags, memory & storage products

Contact Samsung within 48 hours of delivery/pickup by contacting the Online Shopping web chat at https://www.samsung.com/ca/support/ (select Online Shopping), by phone at 1-855-254-4747, or through email to info.seca@samsung.com.

If your product is found by Samsung to be defective, Samsung will replace or refund it (in Samsung’s sole discretion). After the first 48 hours after delivery, your product will be repaired, replaced, or refunded, in Samsung’s sole discretion, according to the manufacturer’s limited warranty.

Service, delivery and installation fees for all open box products are non-refundable, except for the following: (i) carrier activated cellular devices; and (ii) products that are dead-on-arrival, damaged-on-arrival, or otherwise defective upon delivery as determined by Samsung in its sole discretion.

Subject to availability, same-day pickup may be available for a BOPIS order. To qualify for same-day pickup, your online order must be completed a minimum of two (2) hours prior to store closing.

You'll have three (3) days to collect the products you've purchased, starting from the day you’re notified that your order is ready for pickup. If the product hasn't been picked up by the end of the three (3) day period, your BOPIS order will be canceled, and you'll receive a full refund.

To pick up your BOPIS order, you must present the following three items to verify your identity:

1. A valid government-issued photo ID that matches the name on the payment method you provided at the time of purchase;
2. The "Ready for Pickup" email sent to you; and
3. The payment card used for your BOPIS purchase

No, orders for products purchased as part of a pre-order offer will not be considered BOPIS orders, and therefore, the BOPIS provisions of our Terms and Conditions will not apply. Please see Terms and Conditions for more details.

BOPIS orders that are eligible for return, must be physically returned to the exact same SES or BOPIS Partner location that they were picked up from and cannot be returned in any other way. In order to process a return, you must ensure that you have with you the original invoice or receipt, which was emailed to you or given to you in the location where the order was originally picked up from. Please see Terms and Conditions for more details.