| Overview of the roleThis role will give you the opportunity to provide 1st/2nd line support for PayPoint’s Desktop Infrastructure and deliver a responsive and effective first-time resolution support service for staff issues and requests.We are happy to speak to college leavers/graduates, or those looking for an excellent opportunity to kick start their IT support career.A junior EUC Engineer will ensure that incidents and requests are logged, progressed effectively within a given time period, and manage\complete scheduled tasks on time.
The ideal person will need to be comfortable with installations, support and maintenance of Microsoft Windows, and Mac devices, including tablets, laptops, and AV Equipment.Key Responsibilities
- Delivery of 1st/2nd line IT support to internal users.
- Respond to incidents and tickets raised via the customer ticket logging system.
- To provide support for all IT systems and applications.
- Take ownership of queries/problems and investigate to resolution.
- Engage with 3rd party support to assist with incident resolution.
- Ensure the effective assignment and escalation of incidents are highlighted to the correct teams to resolve.
- Ensure effective Hardware/Software asset management processes are followed/maintained via asset management software.
- Be involved in planning and replacement of legacy equipment.
- Create and maintain technical documentation.
- Recommend and implement workarounds for known errors whilst working towards long term fixes that prevent the reoccurrence of issues.
- Adhere to ITIL framework processes where applicable.
What we would like from you…Some Experience or knowledge in:Microsoft Windows 10/11
Microsoft Office ProductsUnderstanding of PC architecture
Attributes:
Ability to prioritise own workload and work independentlyAbility to work in a busy office environmentDeal with constantly changing work prioritiesAbility to communicate in an effective, clear and calm mannerEnthusiasm to learn and develop new technologiesDesirable but not essential:6 months or more experience in a Helpdesk EnvironmentWindows Active DirectoryPC ImagingPC maintenance skills and troubleshooting hardwareWhat can we do for you?You can expect a rewarding experience working with us in our head office in Welwyn Garden City in our IT Service and Operations TeamsYou will benefit from a range of company benefits such as:
- Holiday purchase scheme, with 25 days holiday plus bank holidays as standard.
- On-site gym at our office (Free), and nationwide corporate rate gym membership
- Online benefits portal where you can access lots of deals, discounts - for example of shopping or holidays
- Progression and Development
- Contributory company pension scheme
- Private medical insurance
- Life assurance of 3 x annual gross salary, with the option to purchase additional cover
- You’re also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card
We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PayPoint |
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| A junior EUC Engineer will ensure that incidents and requests are logged, progressed effectively within a given time period, and manage\complete scheduled tasks on time.
The ideal person will need to be comfortable with installations, support and maintenance of Microsoft Windows, and Mac devices, including tablets, laptops, and AV Equipment |
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