Provide your claim evidence
Evidence of posting includes: the item with envelope of packing including the postage paid, the original certificate of posting or on-line certificate of posting validated at a Post Office®
Where a certificate of posting is provided as part of product acceptance (Royal Mail Signed For™) this must be supplied with the claim
Proof of value includes but is not limited to copies of original receipts, invoices, PayPal records, online sale pages (eBay, Amazon etc.), e-receipts, manufacturing costs, auctioneers valuation and repair costs in the case of damage.
Proof of value for the actual loss is what the item cost you to acquire, purchase or manufacture (or repair in the case of damage)
Below is an example of actual loss:
Mrs Smith (the end purchaser) bought a pair of jeans from a shop and paid £25 for them. If she posts them on and they go missing she can claim what it cost her to purchase the jeans, i.e. £25.The Shop (the retailer) that sells the jeans buys them from the manufacturer for £15. If they post them and they go missing they can claim what it cost them to acquire the jeans, i.e. £15.
The Factory (the manufacturer) that supplies the shop makes the jeans for £10. If they post them and they go missing they can claim what the item cost them to manufacture, i.e. £10.
