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Personal Customers Help Centre

A Royal Mail person or vehicle has caused damage to my property

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A Royal Mail person or vehicle has caused damage to my property

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We're sorry that your property has been damaged as a result of a Royal Mail vehicle, property or employee. So this can be investigated and resolved, please contact the appropriate department.

Damage to my property was caused by:

A Royal Mail vehicle >>

Royal Mail First Notifications Team
Gallagher Bassett
Felaw Maltings
48 Felaw Street
Ipswich
Suffolk
IP2 8PN

Form: Royal Mail TP Claims
Telephone: 0345 2660 005

Royal Mail property >>

Damage caused by Royal Mail property can include damage from a Royal Mail barrier in a car park. Please write to the address below, including photographic evidence, details of the damage cause and how it happened.

National Service Centre
P&FS Facilities Solutions
Leeds Mail Centre
Leodis Way
LEEDS
LS10 1AZ

Telephone: 0333 005 0312

A Royal Mail postperson >>

Please complete our online form and make sure you have the following information ready to upload:

Up to five photos of the damage that’s being reported
Up to two photos of the mail that was delivered to you on the day (if applicable)
Two quotations showing the cost to repair the damage

If you can't provide this information we may not be able to consider your claim.

An item arrived damaged or some of the contents were missing >>

Please complete our online form so we can investigate this for you.

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A Royal Mail person or vehicle has caused damage to my property

Damage to my property was caused by:

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