Using Netflix with an Osaka Gas Package

Customers in Japan can sign up for an eligible Osaka Gas package that includes a Netflix subscription.

Once you've signed up, activate to link your new or existing Netflix account.

How do I activate Netflix?

Choose an option below for steps to link your Netflix account.

Link via set-top box

Open the Netflix app from your Osaka Gas TV Stick set-top box.

Note:

Make sure you're not launching the app from your Smart TV or another device.
Follow the prompts to link your existing Netflix account to your Osaka Gas package, or create a new Netflix account and link to your Osaka Gas package.

Note:

You may need to sign out of your Netflix account on your Osaka Gas set-top box to begin the linking process.

Link via activation link or website

Once you've signed up for an eligible package, you will receive an email that contains an activation link.

Click the link or sign in directly to the Osaka Gas website.

Note:

If you do not know your Osaka Gas login, please contact Osaka Gas for assistance.
Select Account > Monthly service (TV Stick + Netflix) > Get started with Netflix.
Follow the prompts to link your existing Netflix account to your Osaka Gas package, or create a new Netflix account and link to your package.

If you accidentally linked the wrong account, refer to "I accidentally linked the wrong Netflix account to my package" below.

If you previously paid through Apple and have linked your account to a partner package since October 25, 2021, you must also cancel your subscription through Apple. If you do not, you may continue to be charged by Apple.

How can I check if Netflix is included in or added to my package?

Please contact your provider to see if Netflix is included in or was added to your package.

I accidentally linked the wrong Netflix account to my package

Please contact customer service and provide the email address for the Netflix account that is incorrectly linked so that we can help you link the correct Netflix account to your package.

What will happen to my Netflix account if I cancel my package or service?

If you cancel your package or service, one of two things will happen:

If your Netflix account has a valid payment method (credit or debit card, for example) on file, you will continue to stream uninterrupted and we will charge your payment method.
If your Netflix account does not have a valid payment method on file, your account will go on hold. To continue streaming, sign in to your Netflix Account page and add a new payment method.

How do I change my Netflix plan?

The option to change your Netflix plan depends on your package.

Go to netflix.com/account to check if you're eligible, then choose an available plan.
- You cannot downgrade to a plan lower than what is included in your package.
- Plan changes take effect immediately.
- The price difference (based on Netflix retail value) will be reflected on your next bill.
If you don't see the option to change your plan, contact your package provider to check eligibility.
If your plan change is declined by your provider, you may need to contact them to take additional action.

Note:

You must wait 12 hours after changing your plan to make additional plan changes. Your provider determines the plan change eligibility.

What happens to my Netflix gift card or promotional balance when I link my account to this package?

Once you link your account to this package, your gift balance will be held on your Netflix account for future use. If you decide to cancel your package, we will continue to bill your gift card or promotional balance.

Why am I still being charged on my previous payment method?

If you have Netflix as part of a package, you must link your existing Netflix account to stop being charged on your previous payment method.

If you haven’t linked your account, follow the steps above under “How do I activate Netflix?”.
If you linked your account, you may have linked to a different Netflix account or mistyped your email and accidentally created a duplicate account. To resolve this, follow the steps under “I accidentally linked the wrong Netflix account to my package”.

As of October 25, 2021, if you previously paid through Apple and have linked your account to a package with Netflix, you must cancel your Netflix subscription through Apple to avoid future charges from Apple.

I'm having trouble signing in to Netflix

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “No account found for this email address,” it's possible that you accidentally mistyped your email while linking your account. To resolve this, try the following:

If you are signed in to Netflix on your Osaka Gas TV stick set-top box:
1. Launch the Netflix app.
2. Select Get Help to view your Netflix account email.
  - You can change your email on netflix.com/account, or contact us for assistance.
If you are signed in to Netflix on a mobile or web browser:
1. Go to your Account.
2. Select Security to see your Netflix account email.
3. From here you can change your account email, if necessary.
If you still can't sign in:
1. Sign in to your Osaka Gas account (make sure you are signed out of Netflix).
  
  Note:
  
  If you do not know your Osaka Gas login, please contact Osaka Gas for assistance.
2. Select Account > Monthly service (TV Stick + Netflix) > Netflix Account Recovery.
3. You will be directed to a sign-in page with your email address pre-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.

Why was my Netflix account canceled?

Your Netflix account may be canceled if:

you cancel or pause
- a package that is linked to a Netflix account
- a Netflix subscription that was added to your package
we did not receive payment from your service provider

If you did not request a cancellation and your service provider account is in good standing, try re-linking your Netflix account using the steps in "How do I activate my package with Netflix?". If those steps do not work, please contact your service provider to check your account status.

How do I cancel Netflix?

Please contact Osaka Gas customer support to cancel your Osaka Gas package or your Netflix subscription.

See "What happens to my Netflix account if I cancel my package?" for more information.

How do I contact Osaka Gas customer support?

You can contact Osaka Gas customer support at 0120-000-555 or smilink.osakagas.co.jp/faq/. Be sure to tell the Osaka Gas agent that you have Netflix through your Osaka Gas package.