Netflix Billing through KDDI / au

Eligible KDDI (au or UQ mobile) customers can add Netflix to their KDDI / au bill.

Use this article if a Netflix subscription charge is listed on your KDDI / au bill.

If you have Netflix included in your KDDI / au package, see Using Netflix with a KDDI / au Package.

How can I pay for Netflix on my KDDI / au bill?

Use one of the options below to subscribe to Netflix through KDDI / au. Billing eligibility is determined by KDDI / au.

Computer or Mobile Browser: Rejoin or sign up for a new Netflix account on Netflix.com and select KDDI / au as your payment method.

Note:

You will have to verify KDDI (au or UQ mobile) is your current postpaid mobile carrier during sign-up.

How do I check if Netflix is billed through KDDI / au?

Check the Membership section on your Netflix Account page. You can also check with your provider to see if Netflix is part of your bill.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

Why is my Netflix billing date different from my provider's billing date?

Your Netflix billing date corresponds to the day you signed up for your Netflix account (or the date you have chosen to be billed). Your Netflix billing date may vary from your provider’s billing date.

How do I change my payment method?

Go to the Manage payment info page. You may need to sign in if you haven’t already.
Enter a new payment method and select Save.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

How do I change my Netflix plan?

You can change your Netflix plan at any time during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.

I’m having trouble signing in to Netflix

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “No account found for this email address,” select the Text Message (SMS) option to receive a verification code. This will allow you to identify the email address on the account and reset your password.

There is an unauthorized Netflix charge on my bill

If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, follow the steps under "I'm having trouble signing in to Netflix" to locate a service code, then contact us for help.

Why is my Netflix account on hold?

Your account will go on hold if we do not receive payment from your provider. Please contact your provider to check your account status and ask the following questions:

Do they see the last Netflix charge attempt? Can they explain why it was declined?
Is your payment method on the account up to date?
Are there available funds to cover the Netflix charge?

You can remove the hold by resolving payment issues with your provider or by adding a new payment method to your Netflix Account. Once the hold is removed, your billing date will change.

Why was my Netflix account canceled?

If your Netflix account was canceled without your consent, confirm that no one else with access to your account requested the cancellation. If not, please contact your provider to check your account status and ask the following questions:

Do they see the last Netflix charge attempt? Can they explain why it was declined?
Are there enough available funds to cover the charge from Netflix?

How do I cancel Netflix?

You can cancel Netflix at anytime during your membership.