Netflix Billing through Japan Cable Operators

Japan Cable Operators include over 100 cable operators in Japan (excluding J:Com). Use this article if your cable operator is included on this list.

Eligible customers can add Netflix to their Japan Cable Operator bill.

How can I pay for Netflix on my cable operator's bill?

Rejoin or sign up for a Netflix account on your cable operator's website. Billing eligibility is determined by your cable operator.

How do I check if Netflix is billed through my cable operator?

Check the Membership section on your Netflix Account page. You can also check with your provider to see if Netflix is part of your bill.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

Why is my Netflix billing date different from my provider's billing date?

Your Netflix billing date corresponds to the day you signed up for your Netflix account (or the date you have chosen to be billed). Your Netflix billing date may vary from your provider’s billing date.

How do I change my payment method?

Go to the Manage payment info page. You may need to sign in if you haven’t already.
Enter a new payment method and select Save.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

How do I change my Netflix plan?

You can change your Netflix plan at any time during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.

I’m having trouble signing in to Netflix

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “No account found for this email address,” follow the steps below.

If you are signed in to Netflix on a mobile or web browser:
1. Go to your Account.
2. Select Security to see your Netflix account email.
3. From here you can change your account email, if necessary.
If you still can't sign in:
1. Sign in to your account on the JDS (Japan Digital Serve) website.
  - If you do not know your login, please contact your cable operator for assistance.
2. Select the Netflix Account Recovery option to be directed to a Netflix Sign In page with your email address pre-populated.
3. Confirm that the email address you entered is typed correctly. You can sign in and update your email address, if needed.

There is an unauthorized Netflix charge on my bill

Netflix is unable to provide refunds to accounts billed through a third party. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, please contact your provider to request cancellation.

Why was my Netflix account canceled?

If your Netflix account was canceled without your consent, confirm that no one else with access to your account requested the cancellation. If not, please contact your provider to check your account status and ask the following questions:

Do they see the last Netflix charge attempt? Can they explain why it was declined?
Are there enough available funds to cover the charge from Netflix?

How do I cancel Netflix?

You can cancel Netflix at anytime during your membership.