Surface Go help & learning

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Surface app

With integrated help and support, you can find solutions to questions and issues directly from the Surface app. You can easily access device, charging, and warranty information and view and customize your connected Surface accessories.

Open the Surface app

If you don't have the app, you'll need to download the Surface app from Microsoft Store.

Featured topics

woman wearing Surface headphones working on Surface Laptop2 inside

Download drivers and firmware for Surface

Find out how to get the latest drivers and hardware firmware to keep your Surface up to date.

GET DRIVERS AND FIRMWARE

Screenshot of switching out of S mode

Switching out of S mode in Windows

If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode.

Learn how to switch

pressing power button

Surface won't turn on or start

Here are some things to try to help you get it running again.

See possible solutions

Surface Type Cover and question mark

Troubleshoot your Surface Type Cover or Keyboard

Use this guided walkthrough to take you through troubleshooting steps.

See troubleshooting steps

Screenshot of security locks.

Stay protected with Windows Security, Safety and Privacy

Tools and tips for security, safety, and privacy to protect against online threats and give you control over your data.

MORE ABOUT WINDOWS SECURITY, SAFETY AND PRIVACY

Connecting charger on Surface

Surface battery won’t charge or Surface won’t run on battery

Try these things if your Surface doesn't charge or turns off when you unplug it.

See battery solutions

A man using Surface with external monitor

Get help with Surface screen issues

If you're having trouble with your Surface screen, this list of top concerns might help you.

Find a solution

A woman holding Surface device

Get Microsoft Complete for Surface

With Microsoft Complete, you'll get software support and coverage from accidents, like drops and spills.

Get Microsoft Complete

Surface Go 3 rendering

Meet Surface Go 3 

Designed to highlight the best of Windows 11, Surface Go 3 is perfect for your everyday tasks, homework, and play. 

Surface Go 3 features

Looking for accessories? ​​​​​​

Learn how to set up and use these accessories with your Surface.

Surface Pen Surface Earbuds Surface Headphones Other Surface Accessories Microsoft branded PC Accessories​​

Surface Type Cover and Pen with Surface Go 2