Quality Control Supervisor

QC Supervisor

Operations

Accountable for specialist outputs and initiating changes in policies, procedures, standards and services within inter-related functional areas of responsibility. This role will work with various closely related concrete variables, requiring an understanding of the theory or practices underpinning inter-related functional processes.

Job Purpose

To ensure the supervision of the quality control lab and staff, raising non-conformance reports, and enforcing food safety compliance on shop floor, food defence, housekeeping and food fraud. The role also enforces good hygiene practices and effective chemical management.

Key Accountabilities and Outputs

Supervision

• Supervision of the QC lab and staff
• Supervision and Verification of online product and packaging tests ensuring conformance to internal specifications, customer, and regulatory requirements.
  
  

Equipment Calibrations

• Monitors to ensure that equipment is internally verified.
• Monitors to ensure equipment are externally calibrated before expiry and conducts verification of the calibration’s reports.
  
  

NCR’s

• Recording of Internal NCR’s
• Investigation of root cause for consumer complaints
  
  

Food Safety/Health & Safety

• Internal Auditing - conducts routine GMP audits.
• Enforces Food Safety compliance on shop floor, food defence, housekeeping, food fraud.
• Enforces Health and Safety compliance (assessments, toolbox talks)
  
  

PRP’s

• Enforces Good Hygiene Practices
• Enforces Plant Sanitation Practices and good housekeeping.
• Enforces Good Manufacturing Practices ensuring conformance with manufacturing requirements.
• Traceability and Recall - executing mock recalls.
• Water Quality Management
• Enforces Retention Sampling, Managing the retention sample bay.
• Enforces Change Management Control
• Handling of Trade Returns - sampling, root cause investigations, updating tracker and completing root cause investigation report
  
  

Raw Materials QC

• Ensures raw materials received are sampled, analysed, and recorded.
• Raises Supplier NCR’s, follows up for corrective action and close out.
• Validation of COA’s
• Allergen Management Officer
• Verification of Preform and Sugar weights.
  
  

Chemical Management

• Supervises the issuing of chemicals.
• Ensures that chemicals are approved and certified for relevant use.
  
  

Documentation

• Updating of specifications charts
• Updating final product specifications
• Updating packaging specifications
  
  

General

• Over sees trials for new packaging and completes trial reports.
• Weight Verification checks for sugar and preforms .
• Ensures the proper Disposal of stock from isolation bay and of retention samples.
• Quality Lab Inventory Control, purchasing of consumables.
• Staff leave, time and attendance, time sheets .
• Monthly One on one staff reviews .
• Toolbox talks.
• Assist with Quality Assessments .
• Adhoc responsibilities relevant to the Quality and Food Safety functions of the department as and when is necessary. General
• Responsible to ensure housekeeping is performed and ensure that all products and activities are stored and are executed within the demarcated areas according to the housekeeping policy (green red and yellow areas)
• Conversant with relevant business information, policies, processes and procedures
• Maintains expected performance standards
• While Job Descriptions are written up for the purpose of a basic outline of the work and responsibilities associated with the Job, the Company encourages and expects all employees from time to time, to assist with work that may not be a direct part of their job description
  
  

Qualifications and Experience

• Grade 12 / Matric / Nat Diploma Food Tech, Biotech or related field
• Upto 4 years’ experience (Operational Execution) Supervisory; FMCG
• MS Excel; MS Word; E Mail
  
  

Key Qualities Communication

• Detailed verbal or written instructions or requests to employees or contractors Problem Solving
• Proactive identification of functional problems related to a specific process or policy, determine cause and impact, and choose the best alternative to solve the problem based on guidelines provided and an understanding of the theory or practices underpinning the problem. Relationships Maintained
• Others outside of own work area but inside the organisation Behavioural Competencies Judgment and Decision Making
• Able to gather information from a variety of sources.
• Understands cause and effect relationships within data and interprets this to make competing, holistic decisions
• Develops alternatives before making complex decisions
• Looks for the most innovative, efficient and value adding solution when making a decision
• Makes decisions in time and forecasts when decisions need to be made
• Formulates a “big picture” understanding of the near-term impact of decisions (including the time and resources required to implement decision)
• Evaluates the longer term business impact of decisions Takes initiative when making decisions Leadership
• Able to communicate and gain team commitment to a vision of what is to be achieved.
• Delegates fully and creates opportunities which help others to develop their potential.
• Identifies inequalities of opportunity within the workplace and takes steps to address them.
• Inspires and empowers others to overcome difficulties and achieve goals. Nurtures strong team identity and pride. Continuous Improvement
• Increases performance expectations when success has been achieved
• Seeks out sources of information, including trade associations, “best practice” companies, customers, peers, subordinates, etc.
• Finds ways to fast-adapt improvement ideas to work processes
• Proactively seeks out resources, alliances, etc., needed to quickly introduce improvements
  
  

Collaboration

• Helps others with their work.
• Meets commitments to team members or others in the organisation.
• Actively contributes to team discussions and the accomplishment of team work plans.
• Shares expertise and resources to help others address their needs.
• Seeks to include all those who can contribute to the most successful outcome and those who have a stake in the results.
• Actively keeps all stakeholders informed.
• Attempts to reinvigorate team processes when progress is lagging: stays engaged even when not in full agreement with the team’s direction. Accountability
• Accomplishes assigned tasks and goals: takes necessary actions to keep progress against objectives on track and prepares a roadmap for success.
• Ensures that all who need to know, are clear about the plan.
• Takes full responsibility for own actions and outcomes, including mistakes.
• Always acts in the company’s best interest, regardless of whether it is difficult or unpopular.
• Ensures others are on track for achieving their goal