Autonomous AI agents are coming sooner than you think
Today’s question: How do you build trust for autonomous AI agents at work?
AI is making the leap from knowing to doing. Fully autonomous AI agents will support everything from customer service and sales prospecting to marketing campaigns and data analysis. But while 77% of workers are optimistic that they’ll eventually trust generative AI for work tasks, only 7% consider it trustworthy today. How can companies bridge the gap?
As we explain here, there are two keys to success when implementing enterprise AI agents. Hint: they both start with T.
The key to finally getting what you want out of AI? Extensible, reusable prompts.
Crafting a good LLM prompt that’s grounded in relevant company data is essential to getting accurate and relevant generative AI outputs. But perfecting your prompts can be an art form unto itself.
The good news? Many companies are leveraging new tools that not only streamline the process of prompt writing, but allow you to reuse your best prompts and deploy them anywhere across the flow of work.
This guide offers a helpful primer for getting started.
What our community is saying
“The discussion on AI agents is both timely and essential. As an innovator and professional, I see AI not as a replacement but as an enhancement for human agents, allowing them to focus on complex issues. Transparency about AI use is crucial to maintaining customer trust. Moreover, AI's ability to understand tone and context is transformative for personalized service. Embracing this technology, while valuing human touch, will drive efficiency and satisfaction in customer service.”
— Jose FERREIRO (MBA, MSc IT, PRINCE2), Chief Technology Officer at LunaJets
What we’re reading
AI agents are the next frontier of generative AI, completing complex workflows and ushering in a new wave of productivity and innovation. (McKinsey & Company)
Researchers have developed a new type of memory device that they say could reduce the energy consumption of AI by at least 1,000. (Live Science)
Understanding how AI works is like decoding the human brain, but harder. So, computer scientists have established a new field of research called AI interpretability to figure it out. (Vox)
This newsletter was curated by Lisa DiCarlo Lee, Contributing Editor at Salesforce.
What’s the biggest question you have about AI? Let us know in the comments. We read each one and may just feature yours in a future newsletter!
Road goes both ways if your looking for senior flight Test &/or Avionics technician I will go with you.
1 semanaAi is a great accomplishment however it already has started What in the Bible is one world order. For instance. With all the AI In sync with other AI systems they are in a free fall to collide In the due process one will not recognize the other so it only leads to what God has describe as the anti Christ believe it ! Believe him not me. I'm just a sinner like the rest but I know What he has shared with me. Altimately it's going to be one Computer that is controlling itself and everything in this World . Financing, housing, healthcare,religion,education, Travel purchasing. Without it and if you don't put the mark of it On you you will not be able to transact one thing of this material World. Share that the dinner table tonight. Scary is not why God unveiled this to onto you it is a witness of his truth of What already been written in the word. That's how we can rest In knowing our faith is not in vein Amen. All I know I will say is I Don't doubt the word anymore and I will post it when he asks It of me I'm not afraid even though everyone been taught it's Inappropriate in the world other than church or home. God Bless
CEO & Founder, Lead as a Service Digital Agency, AI Agents Architect and Creator. I am finding ways for Your company to excel in Sales and Marketing by using Behavio platform and customised AI automations.
1 semanaSalesforce Given the rapid development of autonomous AI agents, how do you foresee regulatory and ethical guidelines evolving to ensure these technologies are implemented responsibly and transparently in the workplace?
Founder at Distant
3 semanasHere’s a secret: The reusability of prompts and data is important, and the best way to achieve it is by keeping them modular.
Packaging Specialist
1 mesAny type of AI agent for customer service would be better than the low bidder off shore people who can barely speak recognizable English . They sit there and read off of a script until your blood pressure boils and you try to figure out how to find another company to take your business to.
Digital Transformation & Information Technology management ► Distinctive talent for capitalizing on technology to enhance overall business capabilities | Father | Husband
1 mes𝐀𝐮𝐭𝐨𝐧𝐨𝐦𝐨𝐮𝐬 𝐀𝐈 𝐚𝐠𝐞𝐧𝐭𝐬 are transforming customer service and sales, but trust remains a significant hurdle. 𝐃𝐞𝐬𝐩𝐢𝐭𝐞 𝟕𝟕% of workers feeling optimistic about AI, only 7% trust it today. Building this trust is essential. T͟r͟a͟n͟s͟p͟a͟r͟e͟n͟c͟y͟ is crucial; companies need to clearly explain how AI makes decisions. Proving AI’s a͟c͟c͟u͟r͟a͟c͟y͟ with thorough testing and real-world examples is also important. Ensuring AI operates fairly and without bias addresses ethical concerns. Training employees on using AI effectively and gathering user feedback regularly can improve AI systems. Companies like Spherebox Technologies believe that a clear strategy and open dialogue are crucial to bridging the trust gap and unlocking AI's full potential. As AI continues to evolve, focusing on 𝐭𝐫𝐚𝐧𝐬𝐩𝐚𝐫𝐞𝐧𝐜𝐲 𝐚𝐧𝐝 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 will build a future where AI enhances our work without compromising trust. 𝑯𝒐𝒘 𝒅𝒐 𝒚𝒐𝒖 𝒕𝒉𝒊𝒏𝒌 𝒘𝒆 𝒄𝒂𝒏 𝒃𝒆𝒔𝒕 𝒃𝒖𝒊𝒍𝒅 𝒕𝒓𝒖𝒔𝒕 𝒊𝒏 𝑨𝑰 𝒘𝒊𝒕𝒉𝒊𝒏 𝒐𝒖𝒓 𝒘𝒐𝒓𝒌𝒑𝒍𝒂𝒄𝒆𝒔? #AI #Salesforce #CustomerService #EthicsInAI #AITrust #FutureOfWork #chatgpt