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Software used to organize internal tickets for IT services. - Provide portal for employee hardware and software issues - Manage service requests, incident reports, and knowledge base - Track IT assets in use by department
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Freshservice is an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management —empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.
BMC Helix ITSM is cloud-native IT service management for productivity and innovation. BMC delivers modern, intelligent ITIL® 4 certified ITSM solutions that are fast, accurate, and cost-effective, whether you want to operate in the cloud, a hybrid model, or a data center.
TOPdesk is the only service management solution that combines a ready-to-go tool with dedicated in-house experts. We don’t just create software for consistently great service delivery. We make sure you can achieve your goals, step by step. Whether you want to focus on self-service or automate your ticket routing, our people have loads of best practices to share. Once set up, you can easily adjust the tool yourself, so you can continue to learn and improve in your own time. Need more help? With 25+ years' experience helping organizations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Let’s make service happen together!
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SysAid Copilot is a comprehensive, Next-Gen ITSM platform that lets organizations deliver exceptional service, automagically. It comes ready for action with the AI Chatbot for end-users delivering always-on, 24/7 service. Our AI Emailbot, AI Author, AI Insights, AI Intelligent Categorization, AI Emotion and AI Case Summarization will boost your productivity by 20%, all with ZERO setup required. Learn more: https://www.sysaid.com/it-service-management-software/sysaid-copilot
The Thrive Platform, powered by ServiceNow, enables IT teams to deliver better service with less time and effort. By making self-service easy and automating frequent manual tasks, like password resets or new hire provisioning, the Thrive Platform transforms how IT is done.
InvGate Service Desk redefines service management with its unique blend of flexibility, autonomy, and automation. Unlike traditional service desk tools, InvGate offers a revolutionary approach with its no-code configuration tools, enabling teams of any background to effortlessly manage and deliver services. Our visual workflow builder streamlines operations by automating repetitive tasks, while our AI-powered functionalities empower both agents and users, enhancing efficiency and productivity. Used by over a million employees across 50 countries and with clients ranging from Peoples Bank to PwC, Tulsa Airport to Collins Aerospace, and Toyota to McDonald's, InvGate Service Desk is the ultimate choice for organizations seeking a modern, intuitive, and powerful service management solution.
ServiceDesk Plus is a full-stack enterprise service management solution with built-in IT asset management capabilities. With advanced IT service management functions and easy-to-use capabilities, ServiceDesk Plus helps businesses deliver world-class service to end users with reduced costs and complexity. Key capabilities of ServiceDesk Plus: -Best practice ITSM capabilities -Intelligent automations -No-code and low-code customizations -Enterprise service desk -IT asset management with CMDB -Native IT integrations -Business integration reports
Aranda Service Desk es una herramienta multiproyecto que permite gestionar diversos procesos de tu negocio a través de una misma consola y brindar soporte a diferentes tipos de casos como: solicitudes, requerimientos de servicio, incidentes, problemas y cambios. ASDK permite una administración eficiente de los recursos tecnológicos de tu organización, brindando una mayor satisfacción al usuario y ofreciendo una respuesta efectiva y de calidad en el servicio.