We are proud to announce that Rocket Mortgage has been named #1 for client satisfaction in mortgage servicing by J.D. Power for the 10th time! This honor is based entirely on client feedback sourced by J.D. Power, who surveyed more than 11,000 American homeowners to determine the rankings. In addition to #1 overall satisfaction recognition, Rocket was also the top ranked company in every individual category measured in the study. This is a testament to the tech and AI investments Rocket has made in the past year, including Rocket Logic – Synopsis which leverages AI to transcribe client phone calls, automatically capturing details, sentiment and client patterns. This helps Rocket assist clients faster and enables all of our team members – from the newest to the most seasoned – operate at a very high level. The tool is projected to save team members more than 45,000 hours per year, freeing them to concentrate on meaningful relationships with Rocket’s serviced clients. Congratulations to all the Rocket servicing leadership and team members who deliver award-winning speed, certainty and empathy to our clients every day! Find the full announcement here:
This is the stuff we absolutely love to see!
Amazing!
Senior Escalation Specialist
1moThis is good stuff! I’m so proud to be apart of Rocket Mortgage Servicing Business area!!!