OneFamily’s Post

I am thinking about attending for the annual contact center family reunion. Who's in? #ccw #ccw2024 #customerexperience #custserv #bpo #lasvegas #customerservice #customercare #nexgenagency #businesstravel #tradeshow #conference #networking

💡 Loyalty as a function is moving from marketing to a data, what are the implications, opportunities? 💡 How do I sell my loyalty initiative to my CMO? 💡 How do I know what good looks like in terms of KPIs? 💡 I want an event where I can collaborate with my peers in a safe environment, can you create it? When we were discussing topics for The BIG Handshake (TBH) Loyalty with nearly 40 European Loyalty Association (ELA) members, they wanted an event that addresses current challenges, like the ones above. With 10 hrs of networking, 5 hours of collaborative sessions, 5 hrs of professional loyalty training, over 12 hrs of peer led content and 200 attendees, ''Europe's friendliest loyalty meet up'' ,The BIG Handshake (TBH) Loyalty… …is the main loyalty event in Europe* Check for yourself at www.tbhloyalty.com *biased opinion that can't be verified, but it's a damn good guess #customerengagement #customerloyalty

This week, we celebrate and commemorate customer service week. This sounds really important but, what does it mean to you? Does it really matter? Should companies, governments, NGOs and any other sectors really be bothered? What are the key issues that companies, gvt and others focus on during this week? Should we maybe be reflecting deeper, ourselves hard questions about how bad/good our service delivery/ quality measures? Or is it time to reflect? Should we be asking our customers/stakeholders how best we can deliver excellence, seamless experience and convenience to/for them? How about technology? Does it make a difference in this equation? Hapeno! Should we just gather, take nice pictures and wish everyone a happy customer service week, then just go back to work/home? Does this week really mean anything to any of us? Any reflections or changes before, during and after we celebrate? Just reflecting!

In the realm of business, Electricom Solutions Ltd... believes creating value is a fundamental principle that goes beyond transactions. At Electricom Solutions Ltd... we focus on creating value through #CustomerCentric Approach, #Innovation, #Quality, Problems Solving, #Ethical Practices, Employee Development, Long-Term Sustainability, #CSR, #Solutions personalization and #Inclusivity & #Diversity

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A heartfelt thank you to our dedicated Austrian team for your hard work and dedication, which has contributed to our outstanding Year-to-Date growth. With this momentum behind us, I'm confident that we're poised for continued success in the months ahead. Here's a glimpse of what we've been up to: 🚀 Reviewing Our 5-Year Growth Strategy: We took a deep dive into our long-term growth plan, ensuring that we're aligned and focused on achieving our ambitious goals. 🏢 Planning for a New Office: As part of our expansion efforts, we're gearing up to open a new office. This strategic move will support our growing team and enhance our presence in the region. 👥 Preparing for New Hires: To fuel our continued growth, we're getting ready to welcome onboard a wave of talented new colleagues to our Austrian office. These additions will bolster our capabilities and drive us toward even greater success. 💡 Exploring AI for Efficiency and Customer Service: Leveraging cutting-edge technology, we're exploring ways to enhance our operations and elevate our customer service using AI. This initiative underscores our commitment to innovation and excellence. #autorola #remarketing #automotive #usedcars #realtimedata #livedata #carauction #fleetsolution #GrowthStrategy #Innovation #TeamWork #AI Rene Buzek Autorola GmbH | Austria🚀🔍

A lesson in customer service. Simon Sinek articulates it brilliantly in a few minutes and here's a short story of my own. Last October I took a trip to New Zealand to visit my best friend and road trip the South Island. It was epic. My journey there was less so. Flying from Singapore to Christchurch through Melbourne. My first flight was delayed by 30 minutes, and when we landed, it was pretty clear it was going to be tight to get me onto my next flight. I was also self-transferring which makes things a little trickier. After eventually getting my bags and running through the airport to the next desk, I had missed the cut-off to check in by 5 minutes. The person behind the counter was the definition of terrible customer service. She wasn't helpful, she shared facts instead of empathy and wasn't interested in helping me find support elsewhere. By all accounts her job was done. Check-in was closed. I walked away and went online to find myself another flight out. It was in one hour with another airline! The last one of the day. I ran over to that desk and asked if I could buy a ticket directly from them. Initially, they told me to book it online and get in the queue. A few seconds later, someone came over and took me to another counter to help me buy my ticket, escorted me through to the front of the queue to check in my bags and waived the fact that one of my bags was over the weight limit. She then told me to RUN which is what I did and I made that second flight. An adventure of a lifetime then ensued :). We usually judge customer service by whether or not we got what we wanted, but the other half of the formula is how the person makes you feel. Regardless of the outcome. Ask yourself, do you care about the person you claim to be serving? What are the barriers that are stopping you (bureaucracy, systems, processes, internal politics, culture, people)? How can you embed a service mindset into everything you do? #customerservice #employeeexperience  #hospitality https://lnkd.in/eFmk6xSH