National Staffing Solutions’ Post

🌟 Insights from weekly Off-Service Audits!🕵️♂️ Hey Hospitality Enthusiasts! 👋 In today's HospoPill, from my personal experience, here are three quick lessons from running weekly audits off-service times: 1️⃣ Motivated Staff, Elevated Standards: Regular audits drive staff motivation, ensuring higher service standards week after week. 2️⃣ Heightened Managerial Alertness: Unannounced audits from upper management keep managers on their toes, (in a good way of course) fostering sharper operational focus. 3️⃣ Operational Excellence Across the Board: Consistent audits lead to improvements in COGS, cleaning standards, and FIFO rotation, enhancing overall efficiency. Ever run off-service audits? Share your insights! Your success is my passion 🚀 At service, remotely 🌏 Francesca Galimberti #serviceexcellence #HospitalityInsights #HospoPills #hospitalityindustry #audits

Recognising your employees’ performance has been shown to improve team morale, job satisfaction and loyalty. A big part of that is incentivising staff to demonstrate you recognise their hard work. Easier said than done? Not with #Syrve. We enable you to create a bonus system that makes sense for your business, allowing you to set performance-related incentives for your wait staff, chefs and even shifts or everyone at any specific restaurant. Best of all, you only pay bonuses when business is good. Find out more about #StaffManagement with Syrve in our guide here: https://hubs.la/Q02s4Q2D0 #SuccessBuiltIn #NextGenTech

The best #businessadvice that I am sharing with #restaurants is, if you want to develop a productive team then teach them #customerservice and satisfaction. Doing so shall attract more #customers especially when remembering their experience with your business and employees. When developing and nurturing your teammates. Utilize the opportunity by creating mutually beneficial reasons to keep your teammates motivated. Such ways like creating a monthly bonus opportunity for those teammates to take advantage of . Example: Restaurant manager (rm) to their teammates: “You have the opportunity to qualify for a monthly bonus pool. To qualify to receive a portion of the bonus… 1. you must not be late or miss a day of work . 2. You must Present yourself as a professional at all time. 3. Do your job to the best of your abilities while assisting your fellow teammates. 4. Provide customer service to the best of your abilities. “ Results: Results vary based on factors….. The employees are more likely to participate based off of what reward system you choose to use. When using such a system as such , you empower them ( your teammates ) to take the actions that can assist with increasing your customer base. #Socialmedia #bestadvice #Linkedin #businesses #Tips

Take care of your catering staff. Their efforts often go unrecognised and they feel unimportant. These are the people who might say “I’m just a chef” when asked about their job. But they’re not ‘just’ anything. And you’ll soon find out when they’re absent or having a bad day. Instead, these are the people who help fuel performance. These are the people who help others feel good. These are the people who help win a championship. So share your vision and what’s in it for them. And then they’ll go above and beyond.

The recent closure of numerous TGI Fridays locations across several states, has ignited discussions about the challenges faced by businesses in the restaurant industry. As we witness unexpected closures and transitions, it becomes crucial for all business owners, especially those in the hospitality sector, to reevaluate their risk management strategies. The volatile nature of the restaurant industry is evident, and the sudden shuttering of beloved local spots raises questions about the unforeseen circumstances that can impact any business. One crucial aspect for consideration is Employment Practice Liability Insurance (EPLI), a safeguard against unforeseen events such as closures, layoffs, or legal challenges. In the case of TGI Fridays, the abrupt closures not only affect patrons but also leave employees in uncertain situations. Employment Practice Insurance can provide a safety net for businesses, offering protection against employment-related claims and ensuring that both employers and employees have a certain level of security during unexpected challenges. Business owners are encouraged to explore comprehensive business insurance solutions, including Employment Practice Insurance, offered by StartSure. Tailored coverage to meet the unique needs of businesses in the restaurant industry across management lines and general exposures. If you have thoughts or experiences related to the recent closures or insights into risk management strategies for businesses in the restaurant sector, we invite you to share them in the comments. Visit StartSure for all your business insurance needs and empower your business with the protection it deserves. #RestaurantIndustry #Tgifridays #LocalBusiness #CommunitySupport #RiskManagement #BusinessInsurance #EmploymentPracticeInsurance #StartSureInsuresSuccess #insurance #smallbusiness

Thanks Kitty! It was great to talk to you. I hope this article can be of help to other industry colleagues who my be struggling with retention.

Based on true incident with one of my colleagues ......During a guest's stay, an order placed with the in-room dining service encountered a hiccup when the supervisor overseeing the process inadvertently missed the order. Recognizing the inconvenience caused, the supervisor made a quick decision to serve the meal on a complimentary basis as a service recovery (measure – a gesture that many guests would appreciate as a proactive and customer-centric solution).Despite the supervisor's immediate efforts to address the mistake, a surprising turn of events unfolded when the manager intervened. The manager, perhaps motivated by a strict adherence to accountability, made the supervisor personally cover the cost of the meal from his own pocket. This decision seemed contradictory to the initial service recovery gesture and left both guests and staff puzzed. Such managerial decisions can have a significant impact on employee morale and the perception of fairness within the workplace. While accountability is crucial in maintaining high standards, it is equally important to recognize and reward employees for their efforts to rectify mistakes promptly.

I came across this picture the other day and sums up hospitality in my eyes. The part customers DONT SEE and the part certain Operators don’t understand. As customers please be understanding, you’ve no idea the day or what you’re server, chef other managers been through. Everything seems fine but the Managers serving because the hours are too tight and can’t get doing their job, staff called in sick, chefs not turned up. Staff out there pulling 60hr weeks just to keep the business running with zero thanks. People wonder why certain places close, 9/10 it’s down to poor operators. Yes times have changed but I feel people have sparked up so to speak. Chefs pulling 9-9 shifts all weekend no breaks, no windows and no thanks from the Operator. Its just expected. The good company’s and operators that look after their staff can see a low turnover. Yet you’ve get Operators wondering why their staff turnover is so high. You might want to look closer to home and you might find the answer. Look after you’re staff and they’ll look after you!. Not the other way around.

Excellent example of DEI&B at work. Operational excellence is the outcome of DEI&B woven into your organizational framework. Keep up the great work in creating and maintaining a truly inclusive work environment

Passionate about service! 🌟 Connecting with my team in the Restaurant Industry is my joy. Teamwork is the key to success – no one operates alone. From support staff to kitchen and FOH, we're all on the same page. Leading by example is my approach; no job is beneath us. Whether bussing tables or running food, I'm hands-on, fostering a supportive and empowering environment. This reduces stress and enhances problem-solving. Transparency is crucial. I take the time to explain the "why" behind SOPs. For instance, keeping the ice bin closed prevents foreign objects, and a dirty scoop introduces bacteria – understanding the reasons fosters compliance. Incentives matter! I thrive on contests, even small ones like free meals for error-free checkouts. Recognitions like Employee of the Month keep the team motivated, resulting in a happy team and satisfied guests. 🏆 I take much pride in my job and my own personal development as a leader and I consistently want to be a better professional all while making the place I work better! All managers have different styles of management but these little things here have worked for me for years. My team stands behind me and enjoys it. My Turnover rate is extremely Low and Sales and profitability significantly increases with some of these approaches. #ServiceExcellence #Teamwork #RestaurantIndustryLeadership #management #restaurantmanagement #openforopportunities