Sudima Hotels chain founder Sudesh Jhunjhnuwala speaks to Liam Dann about where he came from, what he's learned and how to do business the right way.
“We have walked away from deals we thought weren’t so kosher," he reveals.
“We don’t want to do anything that will spoil our reputation. My grandfather started business in 1920. That’s a hundred years old, and that’s a lot of reputation that sits on our shoulders.”
Veterans of Asia's hotel industry may be having a second wind in their career. Some start third-party management companies. The latest is Norbert Vas, formerly with Archipelago International. Vas has left Archipelago and launched Optimum Hospitality Indochina with another veteran, John Gardner (15 years with Caravelle Hotel Saigon).
This follows the recent launch of another third-party operator, Trilogy, in Australia by Tony Ryan, Scott Boyes and Grant Alchin.
It's really is good news for owners – and branded chains – who have been lamenting the lack of professional third-party operators in the region.
I don't think that hotel management agreements are broken. There are frustrations with global chains, for sure, but I also think Asia owners might be expecting too much of them.
What I'm sure of is the need for alternative models such as third-party hotel management, where typically a hotel owner opts for a franchise and get professionals who understand how to run a hotel and, more importantly, how to drive the brand, to produce for the hotel.
I love this quote from Vas in this Hotel Investment Today article:
“A brand franchise and distribution is like giving you the owner a beautiful car. But you still need to know how to drive it.”
https://lnkd.in/gR5Gq4Yv#thirdpartyhotelmanagement
This is what our clients say....
“Lime Wood Hotel and Herb House Spa have had the pleasure of partnering with Guarantee Laundries for over a decade now. 14 years to be precise since we opened. We see it very much as a partnership as both work in tandem to deliver our guests and members a five-star experience. Our requests and specific spa requirements are always met and over the years we have worked closely together on sourcing bespoke items which the team have always been extremely helpful with. We look forward to many many more years of this partnership.”
Thank you Lime Wood. We will continue to give the very best service to our valued partners.
#hospitality#sustainablebusiness#quality#partnership#luxury#service
Embracing the sales leadership journey with an introvert mindset, balancing connection and strategy to consistently achieve KPIs and nurture client relationship in the ever evolving sales landscapes.
Wyndham Hotels & Resorts
Great interview with our President EMEA Dimitris Manikis.
I specifically like the answer to the Question "what advise would you give to hoteliers?" - I so agree that we from the Hospitality industry really love people and we are happy when we make people happy. 😍
His response was:
"A lot of people ask me what it takes to be successful in this industry, and the only thing I have to say is love. Love people. Not love what you do, because I do believe that everybody who works in any industry loves what they do. In our industry, you've got to love people.
If you don't love people, you're in the wrong business. No matter what happens, we show up every single day. We put on a welcoming face for the guests. You can build the best hotel in the world but if it’s full of grumpy people, nobody’s going to stay."
#mywyndham#wyndham#wyndhamhotels#hospitality#hotelindustry#hotels#specialplacetowork#makepeoplehappy#smile
🍽️ The Evolving Landscape of Hospitality: The Role of Restaurants 🏨
When we think of the hospitality industry, our minds often drift to cozy hotels, luxurious resorts, and delightful inns. But did you know that restaurants play an integral role in this ever-evolving landscape too?
Restaurants are not just about food but about creating memorable social experiences. Whether it's a romantic dinner, a family celebration, or a casual meetup with friends, restaurants are where connections are forged and memories are made.
So, the next time you step into a charming restaurant during your travels, remember that it's not just a place to eat; it's an essential part of the dynamic and diverse world of hospitality.
Singh Commercial Group: Your Trusted Partner in Hospitality Real Estate. With a wealth of industry knowledge and a commitment to excellence, we specialize in helping clients navigate the complex world of hotel investments. Whether you're buying, selling, or seeking expert guidance, we're here to make your property goals a reality.
Discover the Singh Commercial Group difference today. Visit https://lnkd.in/gb_qCicT#Hotels#restuarant#Guestexperience#hotel#hospitality#hotelindustry#SinghCommercialGroup#KWCommercial#hotelbroker#bestbroker
Are You Making This Common Mistake in Hospitality Sales?
A story about a frequent sales mistake in hospitality:
The forgotten anniversary:
Lavender Hotels often misses the personal touch in its sales approach. Once, they failed to recognize Mr. and Mrs. Singh's anniversary, the date they had been celebrating at the hotel for years. Instead of offering a romantic package, the staff offered a general city tour.
Simple solution:
Hotel introduces personal milestone recognition. Now, they keep records of special dates for returning guests and offer personalized packages like candlelight dinners for anniversaries.
Result:
Guests like Mr. Singh were truly noticed, leading to heartfelt recommendations and repeat visits, proving that a personal touch can turn an inspection into an opportunity for lasting loyalty.
Senior Business Development Manager at Rubbish Direct
8moMerry Christmas Sudesh to you and all the Team at Sudima Hotels. Keep up the Great Work. Best Regards David Rubbish Direct .