Generative artificial intelligence is rapidly becoming more sophisticated and a significant factor in how businesses engage with customers. But can gen AI make contact center interactions more effective — and less frustrating? Zeus Kerravala discussed this with Jonathan Rosenberg, Chief Technology Officer and Head of AI at Five9. Rosenberg firmly believes AI has reached the point where profound improvements will soon be made in how people engage with businesses. “The future of CX is that generative AI will allow us to reconverge the online digital experience and calls with customer service professionals. It will be the best of both worlds, where your experience with a brand is always conversational.” Read on in SiliconANGLE & theCUBE: http://spr.ly/6047YT3i7 #AI #CX #Five9AI #GenerativeAI
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CEO of Expivia & Expivia Digital | Author of Three Call Center Ops Books | Advice from a Call Center Geek podcast | ICMI Top 25 Contact Center and CX Thought Leader
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Helping providers to navigate complex enterprise purchase decisions with ISG Market Lens research.
How can you deploy #AI and smart technologies to revolutionize customer experience? ISG's Sunder Pillai explores 3 clear benefits to implementing AI for #CX, as well as the challenges and the human factor still in play. Read this article for his insights!
How to Deploy AI and Smart Tech to Revolutionize Customer Experience
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How can you deploy #AI and smart technologies to revolutionize customer experience? ISG's Sunder Pillai explores 3 clear benefits to implementing AI for #CX, as well as the challenges and the human factor still in play. Read this article for his insights!
How to Deploy AI and Smart Tech to Revolutionize Customer Experience
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How can you deploy #AI and smart technologies to revolutionize customer experience? ISG's Sunder Pillai explores 3 clear benefits to implementing AI for #CX, as well as the challenges and the human factor still in play. Read this article for his insights!
How to Deploy AI and Smart Tech to Revolutionize Customer Experience
-
How can you deploy #AI and smart technologies to revolutionize customer experience? ISG's Sunder Pillai explores 3 clear benefits to implementing AI for #CX, as well as the challenges and the human factor still in play. Read this article for his insights!
How to Deploy AI and Smart Tech to Revolutionize Customer Experience
🌐 23K+ Followers | 🏅 Linkedin Top Voice | 🧠 AI Visionary & 📊 Digital Marketing Expert | DM & AI Trainer 🎓 | 🚀 Founder of PakGPT | Co-Founder of Bint e Ahan 👥 | 💫 Turning Ideas into Impact | 🤝DM for Collab🤝
1moGreat insights from Jonathan Rosenberg! It’s exciting to think about how generative AI could bridge the gap between digital and human interactions. Imagine a world where every customer service experience feels seamlessly conversational! Looking forward to seeing how this unfolds. 🚀