Australian Work force’s Post

Welcome to 12 days till Christmas  (work week lol) of our focus on essential skills for a successful freight agency! I get a lot of questions about this subject so let's dive in. Today, let's dig into the pivotal realm of Customer Relationship Management and how it shapes the backbone of a thriving agency business. 1. Establishing Strong Client Relationships In the competitive landscape of freight brokerage, nurturing strong relationships with clients is not just beneficial – it's indispensable. Clients are more than just transactions; they are the lifeblood of your business. Building trust and rapport forms the cornerstone of these relationships. Best Practices for a Customer-Centric Approach: Personalization is Key: Tailor your services to meet each client's unique needs. Understand their preferences, shipping patterns, and pain points to offer personalized solutions. How do we do that? ASK THEM! (: Consistent Communication: Regular, open communication is vital. Keep clients informed about their shipments, any potential delays, or market changes. Transparency builds trust. Something I like to do as well is throw in a joke or two to ease their minds… Remember, just be yourself. Responsive and Attentive: Be prompt in addressing client queries or concerns. A swift response demonstrates commitment and reliability. We get it, we’re all busy but if you send a quick message or call letting them know that you are working on their request, it goes a long way. Add Value Beyond Transactions: Offer insights into market trends, industry updates, or cost-saving strategies. Position yourself as a knowledgeable partner invested in their success!  What's your go-to strategy for personalizing your services and making your clients feel truly valued? Share your tips and experiences with us in the comments below! 😊 #FreightBrokerageSkills #ClientRetention #LogisticsExcellence

✈️ Very brief visit to Ireland this week to meet with customers to ensure I continue to build lasting, strong relationships & understand customer needs, pain points and leading industry insight. This customer focus & dedication to learning drives me forward each day and is a building block in personal growth & development. 📈🧠 Well that, and a good cup of tea ☕️ What keeps you motivated? 🌟 #BusinessDevelopment #SupplyWithoutCompromise #CustomerRelations

📌Customer Service can be defined as providing assistance to a customer before, during, and after the sale of a product or service. 📌It is a larger, wider umbrella term that involves interactions between organizations and their customers to provide the latter with the enhanced customer experience leading to greater customer retention. 📌The customer service department’s main duty is to engage customers and provide them with both – reactive and proactive support. 📌While agents must have some sort of technical knowledge, they are more focused on communication that makes their customer’s lives easy and how the product or service might add value to them. 📌Some important skills to excel at this job includes empathy, soft skills, and conflict resolution. 📌Some examples of issues addressed by customer service agents may include helping customers choose the right product, helping find them the status of the order, onboarding new customers. 📌This is also a good channel for upselling your services. Kaynak :https://lnkd.in/eBA-nbnD #customer #ceo #customerservice #tüketici #müşterihizmetleri #hizmet #müşteri #tələbə #sahibkar #biznes #marketing #support #forum #təcrübə #layihə #azerbaycan #bakı

Long distance relationships don’t work… or do they?    We’re delighted to celebrate the successful go-live of our new #CRM solution in Australia, which will significantly improve our #CustomerService processes, increase efficiency and enhance customer satisfaction!🎉    Some key highlights of this achievement are:   ✔️The introduction of a 𝐒𝐞𝐥𝐟-𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐂𝐞𝐧𝐭𝐫𝐞 portal for immediate customer support  ✔️A modern 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐂𝐨𝐜𝐤𝐩𝐢𝐭 for quicker enquiry processing ✔️𝐒𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 into the ALDI SÜD IT landscape for easier access to important information, e.g. product data and store inventories    Going the distance at a distance was no easy task! Communicating across time zones and having to forgo valuable on-site collaboration because our Australian colleagues are halfway across the world posed significant challenges. This is how we managed to overcome them together:     💡𝐅𝐨𝐬𝐭𝐞𝐫 𝐭𝐞𝐚𝐦 𝐬𝐩𝐢𝐫𝐢𝐭 by promoting a culture of mutual support where team members share knowledge and celebrate achievements  💡𝐁𝐫𝐞𝐚𝐤 𝐝𝐨𝐰𝐧 𝐬𝐢𝐥𝐨𝐬 by using collaborative tools to ensure information flows quickly and transparently  💡𝐄𝐧𝐬𝐮𝐫𝐞 𝐦𝐚𝐱𝐢𝐦𝐮𝐦 𝐜𝐥𝐚𝐫𝐢𝐭𝐲 about project tasks, deadlines and responsibilities  💡𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗲 𝗼𝗽𝗲𝗻𝗹𝘆 about roadblocks, so that these can be resolved promptly    Achieving this level of transparency and openness wouldn't have been possible without mutual #trust – which is always earned, not given. This requires us being courageous enough to be honest with ourselves and others. Allowing ourselves to be vulnerable and authentic opens the door for genuine connections and stronger team #loyalty. I truly believe this is the secret ingredient than enables teams to overcome obstacles, deliver excellent results and perform at a higher level than they could’ve ever imagined.    Kudos to our fantastic colleagues in Australia! Thank you for all your hard work, dedication and invaluable contributions. But most of all, thank you for your trust. Together we made it happen! 💪🌏    Lachlan Sweet Shantel Moller Timo Jatzwauk Benjamin Metzinger Selin Yolal Stephen Eivers Chris Pike How are you promoting open #communication in virtual teams?

Let's give it up for our Senior Manager, Service Management, Pablo Mouriz Macías! 👏 🌐 He started his professional journey in the IT technical realm. However, over the course of his career, Pablo strategically transitioned towards a more client and service-oriented role. This evolution has equipped him with a wide comprehension of IT intricacies, coupled with a nuanced understanding of the gratifications and challenges inherent in the management of customer relationships.    "𝘐'𝘮 𝘩𝘦𝘳𝘦 𝘴𝘪𝘯𝘤𝘦 𝘵𝘩𝘦 𝘣𝘦𝘨𝘪𝘯𝘯𝘪𝘯𝘨, 𝘵𝘳𝘢𝘯𝘴𝘪𝘵𝘪𝘰𝘯𝘪𝘯𝘨 𝘧𝘳𝘰𝘮 𝘊𝘰𝘭𝘵 𝘵𝘰 𝘈𝘵𝘭𝘢𝘴𝘌𝘥𝘨𝘦. 𝘐 𝘴𝘦𝘦 𝘵𝘩𝘪𝘴 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘢𝘴 𝘵𝘩𝘦 𝘧𝘶𝘵𝘶𝘳𝘦 𝘰𝘧 𝘵𝘩𝘦 𝘦𝘥𝘨𝘦! 𝘐𝘵'𝘴 𝘵𝘩𝘦 𝘳𝘪𝘨𝘩𝘵 𝘪𝘯𝘥𝘶𝘴𝘵𝘳𝘺, 𝘵𝘩𝘦 𝘳𝘪𝘨𝘩𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘺, 𝘢𝘯𝘥 𝘵𝘩𝘦 𝘳𝘪𝘨𝘩𝘵 𝘱𝘭𝘢𝘤𝘦," Pablo proudly comments.    Day in and day out, our Service Manager dedicates himself to achieving service excellence. As the custodian of some of our largest accounts, he adopts a client services perspective with finesse. Regular customer meetings and comprehensive reporting are their tools of the trade, emphasizing the importance of cultivating strong relationships.    The secret sauce to Pablo's success? An unwavering commitment to details, dedication, and passion. Surrounded by incredible colleagues with vast expertise, he believes in the collective success that elevates the entire team.    "𝘌𝘮𝘣𝘳𝘢𝘤𝘦 𝘦𝘮𝘱𝘢𝘵𝘩𝘺, 𝘤𝘶𝘭𝘵𝘪𝘷𝘢𝘵𝘦 𝘴𝘵𝘳𝘰𝘯𝘨 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘴𝘬𝘪𝘭𝘭𝘴, 𝘢𝘯𝘥 𝘦𝘹𝘩𝘪𝘣𝘪𝘵 𝘳𝘦𝘴𝘱𝘰𝘯𝘴𝘪𝘣𝘪𝘭𝘪𝘵𝘺 𝘣𝘦𝘺𝘰𝘯𝘥 𝘵𝘩𝘦 𝘴𝘤𝘰𝘱𝘦 𝘰𝘧 𝘺𝘰𝘶𝘳 𝘱𝘳𝘪𝘮𝘢𝘳𝘺 𝘵𝘢𝘴𝘬𝘴," his advice to aspiring professionals eyeing a similar role.    🤩 And here's an interesting fact about Pablo that you might not know—Southeast Asia holds a special place in his heart. From immersing in rich cultures to savouring diverse cuisines and marvelling at breathtaking landscapes, he finds immense joy and fulfilment in discovering the hidden gems of this enchanting region. #OurPeople #MeetTheTeam #AtlasEdgeDiversity #EdgeDataCentres 

In the spirit of the season🎄, we extend our heartfelt thanks to our valued clients. Your trust and collaboration make every day merrier. Relationship building and client engagement has always been at the heart of what we do here at Proodos. Wishing you a wonderful Christmas❄️ and a prosperous New Year!✨ #retention #christmas #newyear #humanresourcesdevelopment #talentmanagement #recruitment #businessowner #humanresourcesdepartment #humanresourcesprofessional #humanresourcespecialist #humanresourcesmanagement #humanresourcesonline #employeeengagement #employeevalueproposition #employeeexperience #humanresourceslife #recruitmentconsult

Mexi-Grow Launches Market Expansion Service to Facilitate Business Growth in Mexico Written by: Oscar Vega, Director - Mexi-Grow. Mexi-Grow has announced the launch of its new Market Expansion Service, a strategic initiative aimed at supporting businesses in establishing and growing their market presence in Mexico. The service is designed to connect companies with potential buyers, leveraging AI-powered tools and a comprehensive network to identify optimal business matches. The Market Expansion Service offers several key features, including: Business Opportunity Calls: Facilitating direct connections between businesses and potential buyers in Mexico. AI-Powered Customer Match Analysis: Utilizing advanced technology to find suitable business partners within the network. Continuous Customer Support: Providing ongoing assistance with follow-ups and customer visits to ensure sustained engagement. Additional Business Opportunities: Helping businesses expand their reach and increase sales volume through existing customer relationships. Direct Supplier-Customer Relationships: Promoting transparency and efficiency in transactions between suppliers and customers. Flexible Pricing Service Fee: Offering a low monthly fee, which can be waived once commission thresholds are met. Negotiable Commission Rate: Setting commission rates typically between 3-5% of sales. Premium Listing on CrowdXource.com: Featuring businesses in Mexico's AI-powered sourcing directory for enhanced visibility. Promotion and Brand Awareness: Providing exposure across various media channels to increase brand recognition. Event Participation: Supporting businesses in participating in industry events and expos. Travel and Agenda Coordination: Offering comprehensive support for travel arrangements and agenda planning. Mexi-Grow’s service is tailored to meet the unique needs of businesses looking to enter or expand in the Mexican market. The company emphasizes its commitment to facilitating direct and efficient supplier-customer relationships, backed by a flexible and transparent pricing model. Businesses interested in exploring this service can schedule a complimentary 30-minute consultation to discuss their specific needs and learn more about how Mexi-Grow can assist in their market expansion efforts. For more information and to schedule a consultation, visit Mexi-Grow. Contact Information: Oscar Vega Founder – Mexi-Grow Email: oscar.vega@mexi-grow.com Phone: +1(915)-5404109 Your go-to for supply chain report news updates: The Supply Chain Report. For international trade tools, see ADAMftd.com. #MarketExpansionNews #BusinessGrowthUpdate #MexicoBusiness #GlobalTradeNews #BusinessDevelopmentNews

39 years of working alongside loyal employees, and decades of nurturing customer relationships have taught me a lot about the value of loyalty and the importance of creating a positive work environment. At BBE, we're more than a team; we're a family that values respect, dedication, and the pursuit of excellence. There's a unique joy in dedicating oneself to work that not only builds a business but supports a community. Since starting in '85, the landscape has dramatically changed, yet the core remains the same: commitment, hard work, and a straightforward approach to solving problems. #Teamwork #Loyalty #BusinessValues #BBE #Brisbanebusinessequipment #Brisbaneprinters #Officeequipment #officeequipment #customerservice #businesssolutions #brisbanelocal

I don’t know who needs to hear this, but logistics isn’t black and white. 1.Big companies have been built on ctg and split models. 2. Some top sales guys and gals believe cold calling is the best way. Others believe in emailing. Others videos and letters. 3. Some successful companies are tech driven others arent. 4. Carrier relationships, protocols, sourcing, acessiorals, etc are handled in different ways. Doesn’t mean there is a right or wrong way. 5. Training is handled differently. There are successful companies with long drawn out trainings, and others with short more on the job training. I could go on and on, everyone has their own personal experiences. I have my own opinions on things, doesn’t mean I’m right. But I think staying open minded and curious is what the most successful people do. At least the ones I know, and listen to. But, who knows just my take. #kidfreight #sales #logistics #trucking

When serving customers, do as you would be done by. 💡 As people we like buying, but we don’t like being sold to. So don’t expect your customers to behave any differently. 💡 Tim Wakelin has been talking to our delegates in Sussex today about what customers really want. And what they really want is to feel in control, to be empowered to choose who they take their custom to. As property agents, that revolves around trust, which in itself comes from demonstrating value. As technology evolves especially, that’s especially important, otherwise customers will look for other ways to achieve what they want. With a range of speakers talking on topics as diverse as compliance, customer service, and local market insights, our members agents should feel capable is achieving that. Our programme of future regional events can be found here: https://lnkd.in/eh39Xece #propertymark #regionalconferences #sussex #makeitfreefor23 #propertyprofessionals #customerservice